Expression of Interest Dam Managers / Relief Manager Lake Boondooma Dam and Yallakool Park on BP Dam Table of Contents 1. Expression of Interest.……………………………………………………………………………2 2. How to apply…………………………………………………………………………………………3 3. Selection Criteria……………………………………………………………………………..…….4 4. Services to be provided…………………………………………………………………………...4 5. Park Overview …………………………………………………………………………………......5 6. Accommodation Facilities .……………………………………………………………………….6 1 EXPRESSION OF INTEREST South Burnett Regional Council currently has the opportunity for a Park Manager / Relief Manager at our beautiful Tourist Parks Lake Boondooma Caravan & Recreation Park and Yallakool Caravan & Recreation Park at Bjelke-Petersen Dam. The successful Managers will preferably have experience in the caravan/holiday park industry and be ready to take responsibility for the smooth functioning of the parks. We are seeking Management teams with a positive outlook, enthusiasm, who possess great customer service and management skills and are willing to work collectively as a team to promote our parks. (1) Park Manager (Boondooma Caravan & Recreation Park) (Twenty-one (21) Days On/Seven Days (7) Days Off) (1) Park Manager (Yallakool Caravan & Recreation Park) (Twenty-one (21) Days On/Seven Days (7) Days Off) (1) Relief Manager (Boondooma Caravan & Recreation Park/Yallakool Caravan & Recreation Park) (Ten (10) Days On/Four Days (4) Days Off) The successful candidates must hold a current police check, first aid certificate, driver’s licence, blue card, white card and Food Safety Supervisor qualifications or to be able to acquire prior to the arranged start date. Successful Park Managers will be required to live in the onsite house, provided as part of the contract, and be able to commence immediately. Information about these positions and how to apply is available on Council’s website www.southburnett.qld.gov.au ‘Latest News’ or can be obtained by contacting Council’s Senior Recreation and Services Officer on 4189 9100 or emailing [email protected] 2 Expression of Interest – Dam Managers / Relief Manager Lake Boondooma Dam & Yallakool Park on BP Dam HOW TO APPLY Please read the following carefully as it is designed to assist you to understand the selection process. 1. What to include in your application? A covering letter addressed to the Chief Executive Officer, South Burnett Regional Council, PO Box 336, KINGAROY QLD 4610. A clear and brief Curriculum Vitae. A separate document addressing the Selection Criteria. When addressing the selection criteria it is not sufficient to state that you meet the criteria. You must demonstrate that you meet each selection criteria by using relevant examples to substantiate your claim. This means clear statements that describe how you consider yourself suitable against each selection criteria. As an applicant, it is your responsibility to demonstrate how you meet the selection criteria. If your application does not address or meet the selection criteria your application may not be considered. 2. Submitting applications: Applications must be submitted via email to [email protected] All applications must be received by the closing date, Friday 3 July 2020 at 12 noon. 3. Recruitment and Selection Process: You will be contacted within 7 days from the closing date of the advertisement by email or telephone if you are to receive an interview. The successful applicant/applicants before commencement of the management contract may require a pre- employment medical examination. 4. Enquiries Please direct enquiries to Senior Recreation Services Officer on (07) 4189 9100 or via email to [email protected]. 3 Expression of Interest – Dam Managers / Relief Manager Lake Boondooma Dam & Yallakool Park on BP Dam Lake Boondooma Dam and Yallakool Park on BP Dam Position Title: Dam Managers / Relief Manager Reports to: Manager NRM & Parks Department: Community Effective Date: 12 June 2020 1. Primary Role: To provide the best possible management and services to the Council in the Management of our Tourist Parks, ensuring excellent customer service and clean well maintained facilities are provided for all visitors. 2. Key Selection Criteria: Experience managing a caravan / holiday park/accommodation facility Experience in use of a Booking/Reservation Management System including online bookings Good oral and written communication and inter personal skills with a demonstrated ability to communicate clearly with people Demonstrated ability to provide excellent customer service Experience in the use of Microsoft Office suite of applications Demonstrated ability to co-ordinate people, resources and activities Knowledge of Work Health and Safety legislation, regulations, and responsibilities 3. Services To Be Provided: As set out in the Sample Management Contract –Schedule A Special Terms & Conditions. SCHEDULE A SPECIAL TERMS AND CONDITIONS SERVICES TO BE PROVIDED: MANAGER/RELIEF OF LAKE BOONDOOMA DAM/YALLAKOOL TOURIST PARK The services are for the day to day management operations of Boondooma/Yallakool with a commitment to the promotion, presentation and maintenance of this recreational destination. These services include: (a) Performing and providing all services that are consistent with the good and proper management of the facility. Council will meet all development and operational costs associated with the facility. (b) Carrying out the directions of an officer of the Council in relation to all operations and control/s 4 Expression of Interest – Dam Managers / Relief Manager Lake Boondooma Dam & Yallakool Park on BP Dam (c) Ensure that the reception office and kiosk is open at standard times (approved by Council), and ensure that the kiosk is stocked to an appropriate level at all times. (d) Provide quality customer service to park guests/visitors, and ensure all bookings are processed through Council’s computerised booking system (RMS9+) collect fees as per Councils fees and charges schedule, issue receipts and undertake daily banking reconciliation duties. (e) Provide appropriate kiosk/kitchen stock management and correct use of the kitchen in accordance with any and all relevant health and food safety standards. (f) Ensure that all guests staying in the park have paid camping and accommodation fees. (g) Ensure that the amenity buildings, facilities, BBQ’s, camp kitchens areas and laundries are serviced daily and twice daily during peak periods (Easter, school holidays, Xmas) and major fishing competitions. (h) Provide Council with a written management report each month, including financial and occupancy figures. (i) The provider shall be solely responsible for the employment and payment of any person required to deliver the services. (j) Perform the following duties (amongst others) on a daily basis during the operations of the facility: i. After hours onsite emergency contact for customers ii. All necessary daily patrols eg: camping tags, generator curfew, customer behaviour complaints etc. iii. General customer assistance including but not limited to site/facility orientation, local attractions and hospitality. iv. Workplace Health and Safety including but not limited to identifying hazards, hazard reporting, implementing interim control measures (barricades/signage etc), completing incident reports and notification of hazards and incidents on Councils Public Incident Report. v. Report all WH&S incidents that occur to Council and complete appropriate documentation. vi. Reporting criminal behaviour to Queensland Police Service (QPS) once you are aware of an incident eg: theft, abuse/assault, vandalism etc. Once the complaint has been lodged with the QPS notify Council and complete the necessary report and obtain a QPS number for Councils records. vii. Reporting of any damage caused by tenants. viii. Undertake minor maintenance as required in all facilities, watering and mowing of key grassed areas, and removal of leaf litter in key areas (kiosk/camp kitchens/amenities). ix. Report to Council all maintenance that requires qualified contractors eg: plumbers, electricians etc x. Ensure rubbish collection of skip bins occurs as per schedule. xi. Ensure all amenity blocks are serviced daily and twice daily during Xmas, Easter, September/October and major fishing competitions. xii. Ensure cleaning of cabins is undertaken on departure of guests and inventory check completed (e.g. quantity of cutlery, crockery, linen, tv remote etc) xiii. Refresh/opening of cabins prior to guest arrival xiv. Ordering of cleaning products xv. Delivery and collection of linen as per scheduled days with Council’33s contractor (CTC-Gumnut Murgon) xvi. Monitoring the quality of laundered products from contractor, advising Council when there is an issue. xvii. Monitoring of linen supplies and advising Council when restocking is required. 5 Expression of Interest – Dam Managers / Relief Manager Lake Boondooma Dam & Yallakool Park on BP Dam PARK OVERVIEWS Lake Boondooma Dam The Award-winning Lake Boondooma Caravan and Recreation Park, located 20 km north of Proston, is a drawcard for anglers, campers, bird-watchers, and water-sports enthusiasts. The dam was purpose-built in 1983 to provide a water supply to the Tarong Power Station. In recent years, under the careful direction of the former Wondai Shire Council and now the South Burnett Regional Council, it has been developed into a major regional recreation area where the fishing is excellent and amenities second to none. Over 200,000 fingerlings are released annually into