2016 Facts & Figures 1 Contents About us 2 Facts & figures 2016 4 Key figures 2016 6 Business areas 8 Aviation 10 Consumer Products & Services 11 Real Estate 12 Alliances & Participations 13 Location Schiphol 14 New pier (2019) and terminal (2023) 16 Our strategy: Mainport development 18 Market position 20 Passengers 22 Cargo 24 Corporate Responsibility 26 Passengers at regional and international airports 28 Awards 32 2 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 3 About us Royal Schiphol Group is an airport company with an important socio-economic task. The airports of the group, and Amsterdam Airport Schiphol in particular, create value for society and for the economy. With our mission of Connecting the Netherlands we facilitate optimal links with the rest of the world, contributing to prosperity and well-being in the Netherlands and elsewhere. Connecting the Netherlands is not a task we can perform on our own. We work in association with sector partners, such as airlines, handling agents, air traffic control, Customs and the Royal Netherlands Marechaussee. In collaboration with public transport operators, government authorities and our business partners we have developed our airports into efficient hubs and attractive visitor and work locations. We provide facilities for air transport and undertake to ensure good road and rail access to the airports. Airports are assuming an ever more important role in facilitating flows of passengers and goods, constituting the basis for international trade, knowledge exchange and tourism. This is impossible without good and frequent connections. Mainport Schiphol’s core strength is its network of destinations. By facilitating this Mission – Connecting the Netherlands network and all the associated activities, Schiphol Group contributes to prosperity. We facilitate optimal links with the rest of the world in order to contribute We call this Connecting to compete. to prosperity and well-being in the Netherlands and elsewhere. Connecting to compete and to complete. The netwerk of connections is also of great social value. Airports make the Netherlands larger and the world more accessible. In other words: Ambition – Europe’s Preferred Airport we are Connecting to complete. It is Royal Schiphol Group’s ambition to develop Schiphol into Europe’s Preferred Airport: the airport of choice for travellers, airlines and logistics service providers. 4 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 5 Facts & figures 2016 Royal Schiphol Group Amsterdam Airport Schiphol 6.4 46% 322 63.6 billion e destinations million total fixed assets passengers 1. 5 8.2% 479 37.8% billion e thousand air transfer real estate transport movements passengers 70 88.7% 1.7 42.4% million occupancy rate million tonnes by public passengers real estate cargo transport 30.3% 4.0% 4.72% 349 employees absenteeism energy efficiency outlets female 1.0 33.6% 17.97 Lost Time Injury waste separated e spend per passenger Frequency (LTIF) on airside 1.56 kilo CO2 per passenger 6 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 7 Key figures 2016 EUR million unless stated otherwise 2016 2015 % EUR million unless stated otherwise 2016 2015 % Results Ratios Revenue 1,435 1,423 0.8 RONA after tax2 7.1% 8.3% Other income and results from investment property 71 67 7.1 Return on equity (ROE)3 8.2% 10.4% Other income - 50 >100 Leverage4 34.9% 37.0% Operating expenses (excluding depreciation, FFO / total debt5 22.8% 22.0% 848 804 5.4 amortisation and impairment) FFO interest coverage ratio6 6.8 6.7 1 EBITDA 658 735 -10.4 Earnings per share7 1,645 2,010 Depreciation and amortisation 237 223 6.2 Dividend per share 797 1,006 Impairment 2 8 -78.8 Operating result 420 505 -16.8 Business volume (in numbers) Financial income and expenses -91 -89 2.3 Air transport movements8 527,285 498,580 5.8 Share in results of associates 67 60 11.6 Passenger movements (x 1,000)8 70,001 64,309 8.9 Result before tax 397 477 -16.7 Cargo (x 1,000 tonnes)8 1,662 1,621 2.5 Corporate income tax -86 -99 -12.7 Workforce in average full-time equivalents 2,063 2,000 3.2 Result after tax 311 378 -17.7 Net result 306 374 -18.1 1 Operating result plus depreciation, amortisation and impairment 2 Operating result after tax plus share in results of associates and interest income / Total equity 3,860 3,716 3.9 (average non-current assets minus deferred tax assets) 3 Net result attributable to shareholders / average total equity 4 Leverage: interest-bearing debt / (total equity + interest-bearing debt) Investments in intangible assets and property, 5 Funds from operations (cash flow from operating activities before changes in working capital) / 303 439 -30.8 plant & equipment interest-bearing debt 6 Funds from operations plus gross interest expense / gross interest expense Cashflow from operating activities 438 508 -13.7 7 Based on net result attributable to shareholders Proposed dividend 148 187 -20.7 8 Schiphol Group: Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Eindhoven Airport 8 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 9 Business areas In order to achieve our mission of Connecting the Netherlands effectively and efficiently, we have clustered our core activities around four business areas: Aviation, Consumer Products & Services, Real Estate, and Alliances & Participations. We use this business model to implement our strategy and to determine the success of Royal Schiphol Group. Consumer Products Alliances & Net revenue Operating result Aviation & Services Real Estate Participations EUR million (in %) EUR million (in %) 9% 9% 9% 12% 35%Aviation Aviation Consumer Products & Services Consumer Products & Services 1,435 420 Real Estate9% Real Estate 58% Alliances12% & Participations Alliances & Participations Infrastructure and Products and Operational and Participating Aviation 21% facilities for airlines, services for commercial real interests in airports 47% passengers, handling travellers and estate at Schiphol in the Netherlands Consumer Products & Services agents and logistics businesses and other airports. and abroad, other 1,435 service providers at at Schiphol. domestic and Real Estate Schiphol, safety and international 58% Alliances & Participations security at Schiphol. activities. 21% 10 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 11 Aviation Consumer Products & Services EUR million 2016 2015 % EUR million 2016 2015 % Total revenue 828 844 -1.9 Total revenue 306 314 -2.6 Operating expenses 615 579 6.2 Other income - 50 -100.0 Depreciation 176 161 9.1 Operating expenses 81 102 -19.9 EBITDA 214 266 -19.6 Depreciation 27 24 13.4 Operating result 37 104 -64.0 EBITDA 224 262 -14.4 Average fixed assets 2,300 2,225 3.4 Operating result 197 238 -17.1 Average fixed assets 348 314 10.7 Schiphol passenger market share Schiphol cargo market share Number of parkingspaces Shopping area and catering 2016 2015 2016 2015 Passengers/visitors 23,621 Shops 219 Top-10 European Top-10 European Employees 15,339 Catering 97 airports (in %) airports (in %) 11.6 11.0 14.1 14.2 Total 38,960 Services 33 2015: 11.0 2015: 14.2 Total outlets 349 Punctuality of arrivals Airside retail and catering spend per passenger In % EUR per departing passenger Retail Catering 2016 83.8 2016 13.65 2016 4.32 2015 83.7 2015 14.45 2015 3.98 Punctuality of departures Parking revenue In % EUR per departing NL passenger 2016 75.5 2016 7.47 2015 76.8 2015 7.91 12 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 13 Real Estate Alliances & Participations EUR million 2016 2015 % EUR million 2016 2015 % Total revenue 206 173 19.4 Total revenue 181 187 -3.1 Other income and results from investment property 71 66 7.2 Operating expenses 129 133 -3.6 Operating expenses 109 85 28.6 Depreciation 15 19 -21.4 Depreciation 19 19 -0.6 EBITDA 53 54 -2.0 Impairment 2 7 -76.1 Operating result 38 34 11.2 EBITDA 168 154 9.0 Share in result of associates including interest 74 63 17.6 Operating result 148 129 14.8 Average fixed assets 1,054 983 7.2 Average fixed assets 1,980 1,861 6.4 Occupancy rate Participations In % 2016 88.7 Rotterdam The Hague Airport 100 2015 88.8 Lelystad Airport 100 Eindhoven Airport 51 Real estate portfolio by category Brisbane Airport, Australia 18.72 (in % of total real estate portfolio) Groupe ADP, France 8 1% 17% 35% Also active at Terminal 4, JFK Airport, USA, and in Hong Kong, Italy and Aruba. m2 m2 Strategic cooperation with Incheon Airport, Seoul, South Korea. Offices 228,109 Offices 228,109 Industrial units 312,848 Industrial units 312,848 657,168 OperatingOperating pr property,operty, terminal terminal building building 111,954111,954 OperatingOperating pr property,operty, other other 4,257 4,257 48% 14 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 15 1 Location Schiphol Airport area 2,787 hectares Aircraft stands Number Runway Location Length Width Schiphol-Centre Passenger stands 94 5 11 Polder runway 18R - 36L 3,800 metres 60 metres 6 Buffer stands 84 22 Zwanenburg runway 18C - 36C 3,300 metres 45 metres Cargo stands 19 2 33 Kaag runway 06 - 24 3,500 metres 45 metres Schiphol-East 28 44 Aalsmeer runway 18L - 36R 3,400 metres 45 metres 4 3 55 Buitenveldert runway 09 - 27 3,453 metres 45 metres Total 225 66 Schiphol-East runway 04 - 22 2,014 metres 45 metres 16 ROYAL SCHIPHOL GROUP FACTS & FIGURES 2016 17 New pier (2019) and terminal (2023) SCHIPHOL IS GROWING Landside infrastructural A temporary Terminal, corridor and adjustments departure hall baggage basement Perform today. Create tomorrow. To be completed by 2019. Till 2019. To be completed in 2023. Upgrades from Piers D to G To be completed by 2021.