FORD AUTOTEAM THE MAGAZINE FOR ALL FORD DEALER STAFF ISSUE 3/2016 EDITORIAL Changing Times It’s all change for the management team at the Henry Ford Academy. Stuart Harris has moved on to a new position within Ford of Europe and, as I move into his role, I hope to continue with his goal of driving up training standards. Also joining the team is new Academy Principle, Kevin Perks, who brings with him a lifetime of automotive industry experience. Dan Savoury, the new Vice Principal, joined the Academy earlier this year and also has a wealth of industry and training experience that will help us continue to improve our training which, in turn, benefits your business. I hope to use the experience gained in my previous sales and marketing roles within Ford to help our training continue to grow in scope and quality. It is a really exciting time to be a part of the Ford family; with new vehicles joining the range and new technology transforming the industry more widely. Good training is vital to our success and we continue to strive to achieve the highest standards and keep you up to date with this rapidly changing industry, from the technical training for the All-new Ford Mustang detailed on page 4, to ensuring our Commercial Vehicle Sales staff can give their customers the best advice with courses such as Commercial Vehicle Type Approval and Legislation on page 30. The success of our training programmes is demonstrated in this issue, with Chelsea Riddle from TrustFord in Bradford a great example of what the Ford Masters Apprenticeship scheme offers to young people, or the success that Mike Gates from Dinnages Ford in Burgess Hill has achieved with a university scholarship through the Henry Ford Academy. I hope that, with help from the new Henry Ford Academy management team, I can continue to deliver this success for all of our staff. Mark Jones Manager, Henry Ford Academy The information contained in Autoteam is produced in good faith by Clifford Thames (and its contributing agencies) and is based upon Ford published information including; order and technical guides, competitor manufacturer brochures and websites and is believed to be correct at the time of going to print. The articles based around dealer visits reflect the conditions and practices of the country featured. Where these differ from local practice, the latter should apply. Whilst the team have gone to great lengths to ensure its accuracy, Ford policy is one of continuous development and no liability can be accepted for any inaccuracies or omissions in this publication. Vehicles shown may not be to exact UK specification. Competitive manufacturers may change their specification and pricing at short notice. Some articles in Autoteam may not therefore reflect the short term, or locally based consumer offers made available after publication. Views expressed in Autoteam are not necessarily those of Ford Motor Company. Autoteam is designed for Ford dealer staff and Ford Motor Company employees. It is not designed for distribution to the general public. The information contained within Autoteam is confidential. Correct at the time of going to print. Errors and omissions excepted. Autoteam Administration, Springfield Lyons House, Chelmsford Business Park, Chelmsford, Essex, CM2 5TH. Designed and produced by Clifford Thames Limited, Chelmsford, Essex. 2 FORD AUTOTEAM 3/2016 CONTENT CAR AND VAN Master the Mustang 4 This one day course gives Technicians the opportunity to get up-close to this exciting new vehicle. EcoBlue Engine 7 New Ford EcoBlue diesel to set new standards in performance and efficiency. BODY Ford Re-launch Write-off Avoidance 18 The Ford Write-off Avoidance programme is being relaunched in 2016. SERVICE Quality Service 32 How can Technical Warranty and Quality of Service Work Impact the Ford Customer Experience. Get Ready for Summer 36 The Ford Motorcraft Summer Reunion and ‘Hit the road this summer’ campaigns are ready to help your Dealership. Quick Lane Drives in New Customers 37 Latest Quick Lane openings show a strong increase in all new retail custom. PARTS Flexible Fitting 12 Ford Motorcraft Flexi Boot kits can save you time and money. All the Trimmings 34 All-new Ford Edge accessories are here. SALES All-new Ford Edge 8 The All-new Ford Edge continues to impress. Fiesta ST200 10 New 200PS Fiesta unveiled at Geneva. Commercial Success 30 As Commercial Vehicle retailers, we have a responsibility to guide our customers in choosing the right vehicle. GENERAL New Beginnings 14 The London Motor Show took over Battersea Evolution in May. Like Father, Like Son 16 The Ford Orion is now a rare sight, but Mike Gates’ is a stunning example. Ford Autoteam Roll of Honour 2016 25 We celebrate your success in the 2016 Roll of Honour. Rising Star 38 TrustFord’s Chelsea Riddle talks about her experience on the Ford Masters Apprenticeship Programme. Click Training on the Henry Ford Academy News 40 dealer portal for training All the latest news from Ford’s purpose-built training facility. from the Ford Performance 42 HENRY FORD ACADEMY All-new Ford GT wins at Le Mans, whilst the Focus RS RX dominates FIA WorldRX in Norway. e-mail us at: [email protected] Call us on: 01245 236769 FORD AUTOTEAM 3/2016 3 CAR AND VAN The Henry Ford Academy is giving Technicians the chance to get under the skin of the All-new Mustang. Mastering the Mustang he All-new Mustang is unique in legendary cars ever created. Whilst the its design compared to other Mustang made its name in the USA, it Fords sold in the UK. It’s the only has become a worldwide icon, thanks to T rear-wheel drive Ford car sold in its instantly recognisable design and Europe and the 5.0 engine fitted to the exciting performance. GT variant is the only V8 available. This, One of the great opportunities amongst many other factors, makes the offered by NM62 is the chance to really Mustang a different proposition for get close to the All-new Mustang. many people working in Ford Whilst the vehicle is proving a hit with Dealerships. Mustang Technical customers, many Technicians may not Introduction (NM62) has been designed yet have had the chance to really by the Henry Ford Academy to allow explore these vehicles closely. The Technicians to get to grips with all course gives delegates time to look at aspects of working on this exciting new both Convertible and Fastback variants, vehicle. The course includes a detailed making use of the Academy’s workshop look at its chassis, powertrain and facilities to complete tasks that will electrical systems, as well as body and help them to become accustomed to paint. the layout and design of this new car. Iconic Design Chassis Before getting to grips with the cars The course covers every aspect of the themselves, delegates get to explore All-new Mustang in detail. The chassis what makes Mustang such an iconic is one area that is likely to be very vehicle. Although this is the first unfamiliar to most Technicians, as Mustang to be officially sold in Europe, Mustang is the only front-engine, rear- The All-new Mustang is the only rear- it is the descendent of one of the most wheel drive Ford car sold in Europe. wheel drive Ford car sold in Europe. 4 FORD AUTOTEAM 3/2016 CAR AND VAN The front of the vehicle features a double ball joint arrangement, whilst the longitudinal engine layout and rear differential mean the layout and maintenance procedures are different to those for other Ford cars. NM62 helps delegates to gain a thorough understanding of the layout of the All-new Mustang chassis, looking at the individual suspension, braking and steering components, as well as the chassis structure and how this has been designed to tame the power from the different powertrain options. Delegates get to discuss the unique design that makes the Mustang such an icon. Technology important that you understand their turbocharger to improve engine response Technology is, of course, at the heart of operation, as it could form a vital part of and features the Ti-VCT variable cam the All-new Mustang, with the car the Diagnostic process. NM62 will give timing system to improve performance featuring selectable driving modes and a you the tools to do just that. and efficiency. series of Track Apps that give customers The 5.0 V8 engine also features the ultimate blend of flexibility and Unique Power Ti-VCT and an inlet manifold runner excitement. Steering, throttle, gear shift As already noted, one of the unique control system known as Charge Motion response (auto only) and traction features of the Mustang from a UK Control, which helps to improve control intervention can all be adjusted perspective is the 5.0 V8 engine fitted performance whilst maximising fuel to suit different driving conditions, so it is to the GT model. No other vehicle in efficiency. As already noted, the Mustang important that Technicians are able to Europe utilises this unit, but the V8 is the only European model fitted with understand and work with these configuration is a big part of the the 5.0 Ti-VCT V8, so the course gives systems. This allows them to diagnose Mustang’s heritage. NM62 gives delegates the chance to become more faults and assist the customer with any delegates the opportunity to become familiar with both this and the 2.3 queries they may have. more familiar with both the 2.3 EcoBoost engine, a unit that is only fitted Track Apps have been included EcoBoost and 5.0 V8 engines, covering to a select number of vehicles.