to our residents 1 Welcome to AKA United Nations. We are pleased to have you living with us and wish to make your stay as comfortable and relaxing as possible. AKA balances the style and hospitality of an intimate hotel with the space and comfort of a fully appointed luxury residence. Specializing in short and long term stays, AKA stands for unparalleled metropolitan locations; signature design; and exceptional business, fitness and lifestyle services. Our Resident Service Team is available 24 hours a day, and happy to help facilitate transportation needs, restaurant recommendations, entertainment requests, neighborhood guidance and more. Please dial “0” for assistance. Please take a moment to review the information provided about your suite and our property. If you have recommendations, or need help operating or adjusting anything in suite, please ask. If you need further assistance, please do not hesitate to contact me in my office at 646.291.4206. Sincerely, Meghan Powers General Manager get to know your way around aka 2 a.lounge Enjoy the relaxing, living room inspired lounge with comfortable seating and terrace access. Gourmet coffee and tea are available all day. Feel free to sit in the lounge and read the paper, or relax in-suite with complimentary digital access to the New York Times online. zen garden A lovely, outdoor landscaped resident-only space with café seating and tranquility garden, the terrace is a private oasis in the midst of Midtown Manhattan. a.fitness Sweat it out at our expansive and contemporary Technogym fitness center flooded with natural light and featuring state-of-the-art equipment. Inquire about AKA’s fitness partners, selected through our Live It! Program, to help AKA Residents reach their fitness and wellness goals through personalized training services based on individual needs. services and features 3 RESIDENT SERVICES Our Resident Service team is available and at your service 24 hours a day, seven days a week. They are equipped to provide many services including restaurant recommendations and reservations, purchasing concert or event tickets, arranging floral deliveries, limousine or car services, scheduling salon or spa appointments and more. Contact the Resident Service desk for assistance or anything you may need by dialing “0.” PHONE SERVICE Upon check in, you will be provided with your personal telephone extension, which rings directly to your suite. You may receive calls directly to your suite without going through the Resident Service desk. Or, feel free to have your callers dial the main number at 646.291. 4200 and we will gladly transfer any calls to your suite. Should you not be available, your caller will be able to leave you a voicemail message on your suite’s voicemail system. In order to retrieve your message, please dial 4399 and follow the voice prompted instructions. Please see the additional instructions for information on the use of specific phone and voicemail functions. Phone • Press “ON” to get dial tone • Resident Services—press 0 • AKA United Nation’s main number is 646.291.4200 • Dial 9 + 1 + area code + number to dial local or long distance • Local calls are free in area codes 212, 718, 917, 646 and 347 • Voicemail. Dial 4399 for voicemail. Phone will have a blinking message light when you have messages. Dialing instructions Domestic telephone calls: dial 9 + 1 + area code + number International: 9 + 011 + country code + city code + number Country Codes: Australia +61 France +33 Germany +49 Hong Kong +852 Italy +39 Ireland +353 Russia +7 South Africa +27 Spain +34 Sweden +46 Switzerland +41 United Kingdom +44 United Arab Emirates +971 services and features 4 Telephone charges Long Distance and International calls are charged on a per minute basis. Please contact the Resident Service team for rates. Domestic long distance and toll calls 10 cents per minute Directory assistance $1.50 per call INTERNET Wireless high-speed Internet access is complimentary for AKA residents. A WiFi code will be given to you upon check-in. Please contact the Resident Services Team with any questions. AKA United Nations provides residents with 24/7 technical support. If you are having trouble connecting your computer or device to the Internet, please call 1.888.446.8310. For your login passcode please dial 0 for Resident Services. Email Computer must be connected to internet to send and receive emails. Typically email settings for programs like Outlook do not have to be changed. If you have issues sending emails, please contact Resident Services for assistance by dialing 0, or dial AKA’s 24/7 Help Desk at 1.888.446.8310. HOUSEKEEPING Housekeeping will be provided once a week and will be completed between 9 am and 4 pm. If you prefer your suite to be serviced on a specific day of the week, or would like an additional housekeeping service please call the Resident Service desk by dialing “0”. Additional housekeeping is available at an additional charge. Trash removal Refuse rooms are located on every floor to the left of the elevator. In order to ensure a clean environment for all AKA residents we kindly ask that you do not leave your refuse in the hallway. Maintenance requests If you experience a mechanical problem in your suite, please contact the Resident Service desk by dialing “0” so that we may have our maintenance staff quickly address your request. services and features 5 DRY CLEANING & LAUNDRY SERVICES Valet dry cleaning and laundry service are available, Monday through Saturday. Please bring items to the front desk by 9:00 am and they will be returned back to the front desk and available for pick–up after 5:00 pm. Please call Resident Services by dialing 0 before 8:30 am if you prefer to have your items picked up from your suite. Complimentary laundry facilities and detergent are also available on the lower level for your convenience. Green & White Cleaners 246 E. 45th St. 212.682.0213 Belleclaire Cleaners 303 E. 46th St. 212.935.0005 DELIVERIES The Resident Service desk will accept and store guest packages and will contact you when a package has been accepted on your behalf. Please note we can only accept packages for residents registered in our system. MAILING ADDRESS If you’d like to receive mail during your stay please use the following address: Registered Resident Name c/o AKA United Nations 234 E. 46th St., Suite ______ New York, NY 10017 local services and stores 6 Below is a selection of services and stores located in the neighborhood. If you need further assistance please speak with our Resident Service team and they will be happy to locate whatever you may need. EMERGENCY CONTACT Emergency Number 911 Police/Fire/Ambulance 911 Police Precinct 212.826.3211 AKA EXTENSIONS General Manager 4206 Resident Service Desk/Concierge 0 Operator/Wake Up Call 0 MEDICAL SERVICES Sick Day Medical House Calls 212.327.1900 sickdayhousecalls.com Med Rite Urgent Care Walk In 919 2nd Ave. 212.935.3333 Bellevue Hospital 462 First Ave. 212.562.3636 Lenox Hill Hospital 100 E. 77th St. 212.424.2000 Emergency Room 212.434.3030 Manhattan Eye, Ear & Throat Hospital 210 E. 64th St. 212.838.9200 New York Hospital, Cornell Medical Center 525 E. 68th St. 212.746.5454 New York University Medical Center 550 1st Ave. 212.263.7300 New York University Medical Center Emergency Room 550–560 1st Ave. (non-life threatening) 212.263.5550 DRUG STORE/PHARMACIES Duane Reade 852 2nd Ave 212.983.3219 BANKS AND ATMS Citibank 734 3rd Ave. (Notary Public) 212.682.0290 Bank of America 56 E. 42nd St. 212.907.5000 HSBC 777 3rd Ave. 212.838.9550 JPMorgan Chase Bank 993 2nd Ave 212. 755. 8341 TD Bank 919 2nd Ave 212.593.8071 / 685 3rd Ave 212.599.2322 Washington Mutual 466 Lexington Ave. 212.559.6999 CURRENCY EXCHANGE Avis Currency Exchange 89 E. 42nd St. 212.661.7600 Travelex Currency Service Incorporated 317 Madison Ave. (42nd) 212.883.0401 local services and stores 7 BUSINESS NEEDS AND SHIPPING Fedex Kinkos ([email protected]) 350 Fifth Ave. 212.753.7778 Staples The Office Superstore 675 Third Ave. 212.687.3219 POST OFFICE (change of address online at www.usps.com) 450 Lexington Ave. 212.330.5768 BABYSITTERS A Choice Nanny achoicenanny.com/nyc 850 7th Ave. 212.246.5437 The Babysitters Guild 60 E. 42nd St. (Park/Madison) 212.682.0227 GROCERY STORES AND GROCERY DELIVERY Fresh Direct freshdirect.com 866.283.7374 Fresh food plus popular grocery brands for up to 25% less than supermarket prices. Their promise: higher quality at lower prices. Our Resident Service team will be happy to accept your grocery delivery. Please provide detailed instructions concerning perishable or frozen items. Refrigerated perishable goods will stay fresh in the Fresh Direct delivery boxes for up to two hours after the delivery. Frozen items should be placed in the freezer immediately Amish Market 240 E. 45th St. 212.370.1761 Morton Williams 908 2nd Ave. 212.308.6922 Delmonico Gourmet Food Market 375 Lexington Ave. 212.661.0150 Grand Central Market, Grand Central Station 42nd & Lexington Food Emporium 969 2nd Ave (51st St) 212.593.2224 Whole Foods 226 East 57th Street 646.497.1222 HOUSES OF WORSHIP Assembly of God, Gospel House 316 Fifth Ave. (32nd) 212.714.1960 First Reformed Episcopal Church 317 E. 50th St. 212.755.0995 Holy Family Church 315 E. 47th St. 212.753.3401 Islamic Cultural Center of New York 1711 Third Ave. (96th) 212.722.5234 New York Zendo Shobo-ji 1223 E. 67th St. 212.861.3333 Sutton Place Synagogue 1225 E. 51st St.