to360 2018 implementation handbook 1 Toronto TO360 Wayfinding 2018 implementation handbook DUNDAS ST W DUNDAS 26 195 153 143 DUNDAS ST E 169 141 101 1 65 55 1 DoubleTree by Hilton Toronto Yonge-Dundas 21 Elizabeth St 55 Downtown Chestnut St 108 Square 113 Centre Ave Textile 560 Museum 33 BAY ST 112 111 of Canada 531 Dundas Sq City 7 33 TV 290 Foster Pl Downtown Toronto Marriott Diversity Downtown Eaton Garden 525 Centre Victoria St 77 Larry Sefton YONGE ST Park Ed Mirvish 227 Church of the 247 Theatre 244 Hagerman St Holy Trinity 2 to360 2018 implementation handbook Ln O’Keefe Armoury St 220 Trinity Square and Labyrinth Toronto Eaton Li Ka Shing Centre Toronto 483 Knowledge Courthouse Institute 230 2 12 Toronto Shuter St City Hall City Hall 100 Library Bell Trinity 5 15 Square St Enochs Sq Massey Hall 20 St Michael's Albert St Hospital lk Osgoode a Nathan Phillips Hall w Square 160 te 199 nu i James St m 5 208 Elgin and Winter Garden Theatre Centre Old City Hall 60 50 20 2 2 QUEEN ST W QUEEN QUEEN ST E 123 1 55 1 3 27 One Queen Four Seasons Street East 401 Centre for the Sheraton 176 Hudson’s Bay 171 Centre 392 Performing Arts 106 Richmond 105 Tower 40 100 78 4 26 Richmond St W Richmond St E 133 121 85 73 65 37 1 15 Victoria St YONGE ST BAY ST Yonge Richmond 146 359 366 Cloud Centre FINANCIAL 75 Gardens Sheppard St 56 70 40 4 2 160 York St 14 DISTRICT Temperance St 78 Richmond 63 55 Adelaide Oxford 129 Centre Tower 330 Bay 333 Adelaide 132 Centre Ching Ln 130 100 94 76 40 2 6 20 30 Adelaide St W Adelaide St E 141 77 1 25 31 11 109 Trump International Grand Opera Ln Dundee Place 120 Hotel & Tower Toronto 302 303 33 100 89 Scotia 36 Sun Life First Plaza Centre East Exchange Canadian Tower Place 100 2 150 130 44 2 18 34 KING ST W KING KING ST E 25 1 1 21 37 121 55 21 Omni King Commerce 1 King 69 TD North 12 Edward Hotel Court North West Tower Jordan St York St Commerce 78 Court West 199 Commerce Melinda St 2 10 Design Court Colborne St Exchange YONGE ST 222 Orilla St BAY ST TD Bank 60 Toronto-Dominion Tower TD West Centre Ernst & Commerce 80 Scott St Tower Young Court East 53 56 Tower 100 Commerce Court South 120 30 2 8 24 26 Wellington St W to360 2018 implementation handbook 3 The benefits of an integrated multi-modal wayfinding system are wide reaching for visitors, residents and businesses. The development of a wayfinding system for Toronto is expected to help people identify and connect places, encourage people to walk, encourage exploration, build confidence and trust to walk, and stimulate economic growth. 4 to360 2018 implementation handbook The project The Toronto 360 Wayfinding project is being rolled out across the City. It is a central component of the City’s goal to make Toronto a more walkable, welcoming an understandable place for residents and visitors. A wayfinding system enables people THE BENEFITS to orient themselves and navigate An integrated multi-modal wayfinding from place to place with confidence. system is expected to: Wayfinding is more than signs – it • Enhance the overall image of includes the consistent use and Toronto as a destination presentation of information such as landmarks, neighbourhoods, • Increase visitors at key attractions destinations and connections that help and boost the local economy make the city more understandable • Increase confidence in walking, reduce for residents and visitors alike. walk times, and promote trips using multiple modes of transportation THE PROJECT The City of Toronto launched • Improve the public realm and the Toronto 360 (TO360) sense of community Wayfinding project in 2011 to develop a unified multi-modal wayfinding system for the city. Wayfinding information is communicated through a variety of touch points such as physical signage, handheld maps and digital media. Following the successful completion of a pilot project in the City’s downtown core, TO360 is now being implemented across the city. to360 2018 implementation handbook 5 A multi-modal wayfinding system The project includes pedestrian, vehicular, cyclist and transit wayfinding information delivered consistently through both city and third-party systems. Other international cities such as London, TRANSIT WAYFINDING Toronto Walking Strategy New York, and Vancouver have developed As part of City’s commitment to The creation of successful pedestrian wayfinding systems a multi-modal grow TO360 across the city, transit wayfinding targeted to visitor and resident needs. wayfinding will include approximately system is a goal Key to their success is the ability of these 1500 transit shelters. of the City’s systems to support complete journeys, Walking Strategy. whatever transportation mode is chosen. Transit wayfinding is also being Wayfinding programmes piloted by the Toronto Transit encourage CYCLING WAYFINDING Commission and Metrolinx. people to Cycle wayfinding includes on-street include walking as part of their signage and cycling information journey, reducing in other wayfinding systems. pressure on the transportation infrastructure, VEHICULAR DESTINATION SIGNAGE and making The Toronto City Council-adopted cities more Vehicular Destination Sign Policy healthy, vibrant places to live creates a framework for the selection and work. and display of visitor destination signs City Hall Library Bell Trinity Square 20 on expressways and roads. This will Albert St k al Nathan Phillips w Square te nu i James St m allow visitors to reach their destinations 5 208 Old City Hall safely and with confidence. 60 50 20 2 2 QUEEN ST W QUEEN 123 1 55 1 One Queen Four Seasons Street East 401 Centre for the Sheraton 176 Hudson’s Bay 171 Performing Arts Centre Richmond 392 Tower 100 78 4 Richmond St W Richmond 133 121 85 73 65 37 1 YONGEST BAY ST Yonge Richmond 146 359 FINANCIAL 366 Cloud Centre Gardens Sheppard St 70 56 40 4 160 York St DISTRICT14 Temperance St Richmond 63 55 Adelaide Oxford 129 Centre Tower 330 Bay 333 Adelaide 132 Centre Ching Ln 130 100 94 76 40 2 6 Adelaide St W 77 11 Trump International Grand Opera Ln Hotel & Tower Toronto 302 303 Scotia First Plaza Canadian Place 100 44 Omni King 6 to360 2018 implementation handbook Integration with others Other divisions and organizations are also undertaking wayfinding projects. These initiatives are closely linked to TO360 and are being completed in a collaborative manner. An effective wayfinding system connects METROLINX REGIONAL WAYFINDING places and enables people to move TO360 maps on wayfinding products seamlessly from one transportation mode, that are part of the regional transit wayfinding system or area to another. wayfinding harmonization project. Seamless movement is supported by common base mapping, consistent TORONTO VISITOR MAP graphic content, clear hand-offs between Handheld visitor maps that are updated wayfinding systems, and information to the TO360 graphic standard. sharing supported by a clear set of rules. BIKESHARE STATION WAYFINDING TO360 is coordinated with the Station maps that are updated to following wayfinding projects by the TO360 graphic standard. partner divisions and agencies: PARKS AND TRAILS WAYFINDING Wayfinding that provides consistent identification, orientation and navigation in and around parks & trails. PATH WAYFINDING Wayfinding that allows people to navigate the PATH system with confidence using indoor routes that link to destinations and neighbourhoods. to360 2018 implementation handbook 7 Pilot project A pilot project was implemented in the downtown core, providing an opportunity to improve program delivery through an independent evaluation, product refinements, and value engineering. The pilot project helps people Before After Business Case The business move between Union Station, City Helps people find case that was Hall, the Entertainment District, 61% 89% completed in their way around: 2012 paved the and the St. Lawrence District. way for the pilot Helps people make informed project, which 39% 83% PILOT SCOPE choices about walking routes: has since been The pilot project included 12 narrow updated based on the pilot signs, 4 wide signs, 5 finger post signs, Helps people learn about evaluation. new and interesting 44% 82% updates to 12 existing wayfinding signs, It determined and 38 transit shelter wayfinding maps. locations or attractions: that for every dollar invested, Helps people feel comfortable almost four PILOT PROJECT EVALUATION 91% 98% walking by foot in local areas: dollars are The City conducted independent pre- returned in transportation and post-implementation surveys to benefits evaluateProduct the Family impact of the pilot project. (including capital costs and Respondents were asked to rate maintenance) wayfinding signage in the pilot area over the 25-year life cycle of on a number of factors. All signage the project. ratings significantly improved TO360 also following the implementation of delivers additional the pilot project, including: benefits such St Andrew Station 3 min 4 min Four Seasons Centre Toronto-Dominion Centre 5 min as increased tourism spending, lower FINANCIAL DISTRICT FINANCIAL DISTRICT Front St W King St W & University Ave & Bay St emissions Brookfield Place Toronto-Dominion Centre Toronto-Dominion Centre First Canadian Place King Subway First Canadian Place through reduced Osgoode Subway Union Station Hockey Hall of Fame Sony Centre Four Seasons Centre SOUTH CORE St Lawrence Theatre FINANCIAL DISTRICT ST LAWRENCE MARKET King St West Adelaide St Adelaide Adelaide St Adelaide auto use, a & York St QUEENS QUAYE QUEENS SHERBOURNE ST SHERBOURNE ST LOWER SHERBOURNE ST OLD CITY HALL W ST KING Moss Allan Park For nearly 70 years, Old City Hall was Gardens OLD TOWN Allan home to City Council. Toronto's second E BLVD SHORE LAKE Gardens CARLTON ST CARLTON ST JARVIS ST JARVIS ST LOWER JARVIS ST purpose-built city hall, it was designed by KENSINGTON ST.