San Diego County Sheriff’s Department Policy and Procedure Manual SAN DIEGO COUNTY SHERIFF’S DEPARTMENT Policy & Procedure Manual Table of Contents Executive Order ………………………………………………….. i Mission, Vision, Values and Goals …………………………….. ii Operations Manuals – Lists …………………………………….. iii Time Sensitive …………………………………………………… iv Critical Policies and Procedures ………………………………. v Index – Alpha-Numerical ………………………………………. A Policy Section …………………………………………………… B Procedure Section ………………………………………………. C Administrative ………………………………………………… 1 Rules of Conduct …………………………………………….. 2 Personnel ……………………………………………………... 3 Organization ………………………………………………….. 4 Operation of Vehicles ……………………………………….. 5 Operations ……………………………………………………. 6 Communications …………………………………………….. 7 Firearms ……………………………………………………… 8 Emergency Operations …………………………………….. 9 Training ………………………………………………………. 10 Directives ………………………………………………………. D Revisions ………………………………………………………. E Addendum – Use of Force Guidelines …………………….. F SAN DIEGO COUNTY SHERIFF’S DEPARTMENT Policy & Procedure Manual Executive Order The San Diego County Sheriff's Department serves the people of San Diego County by performing our public service and detentions functions in a professional manner. We are ultimately responsible to the people we serve. To provide quality service to the community, we must rely on sound leadership, guidance and support. To this end, this Policy and Procedure Manual is adopted for all members of the Department. Policy consists of principles, values and philosophies which guide the performance of members. It is based on ethics and experience, the desires of the community and legal mandates. Policy is broad in scope so that it will encompass most situations. It is stated in general terms. Procedures represent the steps taken to perform a particular task. Members are required to follow these steps and may deviate from them with the approval of their supervisor. Without such approval, members must justify their actions. Each member of the Department must be familiar with the contents of the Manual. Additions or changes will be made from time to time. Violations of any portion of the Policy and Procedure Manual may result in disciplinary action. Commanding officers have the authority to issue orders which may deviate from the Manual as may be necessary for temporary or emergency purposes. The Manual cannot encompass all possible situations encountered in the general discharge of police duties. Because of this, members should use good judgement and common sense in determining their course of conduct and action while fulfilling their responsibilities as members of the Department. The Manual will not apply in such a way as to violate state or federal laws or abridge the constitutional rights of members of this Department. If, for any reason, any portion of the Manual is held to be invalid, the remainder of the Manual shall not be affected. William D. Gore, Sheriff i SAN DIEGO COUNTY SHERIFF’S DEPARTMENT Policy & Procedure Manual Mission, Vision, Values and Goals Our Mission We provide the highest quality public safety service in an effort to make San Diego the safest urban county in the nation. Organizational Vision We earn the respect and confidence of the public as a professional public safety organization. We are innovative and responsive to those we serve and work in partnership with our communities. We attract and retain highly competent and diverse employees. Core Values HONESTY We are truthful in our words and in our actions. INTEGRITY As people of character and principle, we do what is right, even when no one is looking. LOYALTY We are loyal to our department and our profession and committed to protecting the quality of life in the communities we serve. TRUST We are confident in the integrity, the ability and the good character of our colleagues. RESPECT We treat everyone with dignity, honoring the rights of all individuals. FAIRNESS We are just and impartial in all of our interactions. Our decisions are made without personal favoritism. DIVERSITY We embrace the strength in the diversity of our employees and our communities. Vision Elements Customer Service We treat those we serve with respect and dignity. We are responsive and sensitive to their needs. We meet their expectations by providing consistent service of the highest quality. Management Support & Leadership We are leaders at every level within our organization. We sustain an atmosphere of ownership and pride. We recognize efforts, celebrate accomplishments and practice open and honest communication. Personal & Organizational Development People are our greatest asset. Our shared success is based on an investment in continuous, relevant learning, accessible to all. Using innovative methods, mentoring, and the sharing of knowledge, we enhance personal and career development. Partnerships We achieve excellence through the strong partnerships we form among ourselves and those we serve. We base these partnerships on openness, honesty and mutual respect. Business Processes Our business process contributes to our excellence. They are fiscally responsible and easily understood. We involve our customers in a continuous review to ensure that every process is effective, efficient and adds value. Measurement & Documentation We continuously measure and evaluate our activities and outcomes to ensure the highest quality of service. We analyze, document and use what we learn to improve our processes, maximize our resources and enhance customer service. Guiding Principles Is it ethical? Is it the right thing for the Department? Is it legal? Is it within our policies? Is it the right thing for the community? Can you take pride in it? Quality Policy Every member of this Department will take individual responsibility for the delivery of the highest quality customer service possible. Our customers - the people we serve and the people we work with – can expect us to: Be competent and professional in the performance of our duties and responsibilities. Be objective in our analysis of facts Adhere to our core values Be responsive to the organizational goals and objectives Be responsible to those in authority Provide leadership to supervisors, peers and subordinates Be actively involved in the growth of the organization Strategic Goals & Objectives Employee Morale & Organizational Health and Well Being Cultivate a dynamic work environment that attracts and retains highly competent employees’ a spirited workplace that inspires partnerships, innovation, achievement and accountability; an organization that demonstrates sensitivity to employees’ human needs. Demonstrate the fact that people are our greatest asset: Provide relevant training, education and mentorship for sworn and professional staff Ensure that each employee understands and fulfills their professional role and responsibility Encourage leadership at all levels Reward innovation and celebrate accomplishment Learn from our mistakes Use equitable assignment & promotion processes Promote fair employee compensation Community Oriented Policing and Problem Solving Enhance the quality of life in San Diego and within our own work environment by utilizing the concepts of Community Oriented Policing and Problem Solving (COPPS), through collaboration among partners in developing and implementing problem solving strategies. All Sheriff’s Department employees will apply the Community Oriented Policing and Problem Solving philosophy and methodology in the performance of their daily function: Assess internal and external customer needs by seeking input Encourage employee and community buy-in through training and education Develop and practice problem solving strategies to deal with both internal and community issues Financial Stability Establish an ongoing process and plan which enables the department to identify and prioritize available and required resources and allows the department to accurately access future opportunities and adjust to fiscal constraints. Employ management strategies that maximize resources and achieve identified goals and objectives. Establish a baseline of current conditions including service levels and available resources Identify the resources needed to maintain current service levels, including any existing structural underfunding Identify and analyze factors and trends, both external and internal, which increase or reduce the need for services and resources Identify existing revenues, as well as factors which influence the level and availability of each major revenue source Identify potential opportunities for new revenue Identify and prioritize new programs, projects or other service enhancements for future consideration and identify the associated resources Continuous Improvement Challenge employees in the Sheriff’s Department to continuously improve operations to ensure efficiency and that the taxpayer receives the best value in services. The Sheriff’s Department is committed to the efficient delivery of services: Encourage employees to identify methods by which to improve the quality of services rendered Reduce costs, improve procedures and enhance efficiency Sheriff’s Department service delivery is competitive, where applicable, with the private sector Remain alert for services that may be more appropriately delivered by the private sector Actively participate in the Department’s Quality First Program High Performance Organization Creation of a culture that develops a progressive, learning organization that continuously strives towards excellence.