GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Auxiliary Entrance Limitations Some DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to attractions have auxiliary entrances for Guests Available for Rent available for rent. Available on a first-come, first- to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Cut the wait time in easy ® 3 and from the Downtown Disney tram with mobility disabilities or with service animals. or Deposit served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. steps: load/unload area and the Main Entrance These entrances are not intended to bypass Device to provide supplemental audio information Esplanade. These courtesy wheelchairs waiting lines. Guests with disabilities and up to and narration at specific attractions and outdoor Handheld Captioning Utilizes Disney’s Handheld Device to display text at select attractions. Check your Times Guide for a list of Disney FASTPASS® attractions. are not permitted for use inside the Theme five members of their party may enter through locations via an interactive audio menu. Ready to use the FASTPASS service on another attraction? Look at the bottom of Parks. See a Cast Member at tram load/ these entrances. The rest of the party should use Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated unload area for additional information. the standard queue. representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. your current FASTPASS ticket to find out when you can get another. Restrooms and Companion Restrooms Dining and Shopping Locations Some and landmarks for each area of the Theme Parks. Each member of your party inserts his or her Park ticket into Restrooms at the Theme Parks, designated counter-service and merchandise locations have Presented in a booklet format. Amenities available for $25 refundable deposit. the FASTPASS kiosk. by , offer facilities designed for access narrow queues formed by railings that may be Amenities available for $25 refundable deposit. by Guests with mobility disabilities. difficult for Guests using wheelchairs. At these You’ll receive a FASTPASS ticket with a return time so you ® Guest Relations Guest Relations Companion-assisted restroom facilities, locations, we suggest that a member of your Rental Locations Disneyland Resort Stroller Shop located in the main See map inside for location. See map inside for location. can go play in the Park instead of waiting in line. ® designated by , are also available party order and transport the food, or contact a entrance plaza adjacent to the Disneyland Kennel. Come back during your return time and hop on the attraction at various locations in each Theme Park. Cast Member for assistance. with little or no waiting. Theme Park First Aid locations, designated by , have facilities with additional space Accessible Transportation Following options Guests with mobility- or queue-related assistance needs are are available for Guests in wheelchairs or ECVs: Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type and privacy for individuals who may need attractions, utilizing LED display to project desired captions Buses can accommodate various types Amenities and See map inside for locations indicated with . Braille overlay and some additional raised graphics encouraged to use the Disney FASTPASS Service wherever possible. assistance from a member of their party • to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member with their personal care needs. Companion of wheelchairs and ECVs. The standard Services for use at the Park next to City Hall and near the Guest Information at the attraction for assistance. Lockers Rentals available both inside Pre-Charged Battery Kiosk Restrooms are located at: lift size is 30" x 48". The wheelchair or ECV must fit the lift without being forced Board on Main Street, U.S.A. Written Aids Packets containing dialogue, narrations, and outside the Parks. Guests have the opportunity to swap or Main Street - Left of City Hall • and be securely fastened in the restraints. flashlights, pen and paper are available at or near performance purchase a pre-charged portable battery and Main Street - First Aid Charging Lockers Rentals available • We recommend that Guests using ECVs areas or entrances for most shows and attractions. connecting cords for their mobile device. to secure and charge many personal • Adventureland - Aladdin’s Oasis transfer to a bus seat while onboard. Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified electronic devices. Picnic Area A picnic area is located • Fantasyland Theater Restrooms • Monorail system can be accessed by More Options Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. west of the Disneyland® Park Main the elevators and/or ramps provided Smoking For the comfort of all our basis at the rental location. also obtain information, including parade & show Entrance for your convenience. We request at the Downtown Disney station and Sign Language Interpretation Available at Disneyland® Guests, smoking is allowed in times and details about restaurant menus, by calling that no food or beverage be brought inside Tomorrowland station. Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney California designated areas only. 407-827-7935. Adventure® Park on Sundays and Fridays. Schedules are either Theme Park. RESERVATIONS MAY NOT BE MADE IN ADVANCE. available at Guest Relations that list specific interpreted Strollers Rentals are available in Mickey Check Look for this symbol at various locations on kids’ meals and other Disneyland Kennel Club Located Available on a same-day basis. show times. limited quantities. Please take all items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com east of the Disneyland® Park Main personal belongings with you when leaving for more information. Rental fee and refundable deposit required. For future visits, to request confirmation of our interpreted Entrance. No overnight facilities. performance schedule OR to request interpretation for other your stroller unattended. Special Dietary Requests We offer menu selections for all of our Guests seeking special events and shows, call a minimum of 14 days in Banking ATMs are located throughout Baby Care Center Hosted by Huggies® well-balanced meals, snacks and beverages, as well as those with lifestyle dining advance at 714-781-4636 Option 1, Option 0. the Resort, presented by CHASE. Basic Located on the northeast end of Main requests or food allergies and intolerances. Please ask to speak with a chef upon banking services and foreign currency Street, U.S.A. arrival at the restaurant. Safety in the Park Mobility Scooters/ECVs exchange are provided at City Hall in Please keep your speed to the walking speed of SERVICE ANIMALS Resort Lost and Found Inquire at Disneyland® Park. those around you. Resort Lost and Found, located west ® Payment Options BEYOND DISNEYLAND PARK Adjust and lower speed while maneuvering through Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an of the Disneyland® Park Main Entrance. enclosed spaces like restrooms, merchandise and The Disneyland® Resort individual with a disability, must be under the control of the owner at all times and should remain on a leash or in food and beverage locations. Package Check Service Shop and accepts Disney Visa® Cards, Disney Rewards® Hotels/Reservations Disneyland Hotels offer special equipment and facilities for Guests with a harness. Cast Members are not able to take control of service animals. check your purchases for pickup later in Redemption Card, Disney Gift Card, Visa®, disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed Park your device in safe locations clear from walkways and stairs. Service Animal Restrictions Due to the nature of some Service Animal Relief Areas the day at these locations: Stroller Shop (Main MasterCard®, Discover®, American Express®, accessories, strobe-light smoke detectors, in-room TTYs and other features. For information attractions, service animals may not be permitted to ride. ® Evacuation • Main Entrance: Esplanade near Disneyland Entrance), The Star Trader (Tomorrowland) or Diners Club®, JCB®, traveler’s checks, cash specific to individual Hotels, please call the Walt Disney Travel Company at714-956-MICKEY. At these locations, please inquire with a Cast Member In the event of an evacuation, Guests may be Kennel Club Pioneer Mercantile (Frontierland). Resort Hotel and Disney Dollars. Accessibility information and accommodations for the following locations: about available options, including a rider switch with a required to walk certain distances and navigate • Fantasyland: Planter across from “it’s a Guests may have purchases delivered