Xilin Association Schaumburg Adult Daycare Center Business Plan Linda Yang Executive Director 1163 E. Ogden Ave. Suite 301 Naperville, IL. 60563 Tel : 630-355-4322 Email : lindayang xilin.org Web : www.xilin.org Table of Contents 1. Business Description 1.1 Community Care Program Overview 1.2 About Xilin 1.3 Xilin's Adult Daycare Service Program 1.4 Purchasing Facility and Modification to the Building 1.5 Goals and Objectives 1.6 Critical Success Factors 1.7 Xilin Association's Governing Body 1.8 Xilin Association's Operating Chart 1.9 Exit Strategy 2. Services 2.1 Adult Daycare Service Description 2.2 Personal Centered Care Plan 2.3 Partnerships With CCU, Caregiver and Physician 3. Absence of Adult Daycare Service in the Area 3.1 Recent close out of Adult Daycare in the area 3.2 Adult Daycare Services targeted to Asian Elderly in Metropolitan Area 3.2 A New Service Model of Schaumburg Adult Daycare Center 4. Marketing and Outreach Plan 4.1 Outreach to Asian Community Elderly 4.2 General Marketing Plan 5. Program Development 5.1 Development of the program 5.2 Development timeline 6. Management 6.1 Schaumburg Adult Daycare Center Operating Chart 6.2 Job Descriptions 6.3 Professional Training to Staff 7. Operations 7.1 Daily Activities 7.2 Transportations 7.3 Food 7.4 Emergency 7.5 Book Keeping 7.6 Inventory and Supplies 8. Financials 8.1 Start-up Funds 8.2 Lender - Illinois Financial Fund 8.3 Financial Forecast 1. Appendix Introduction: The Community Care Program (CCP) of Illinois Department on Aging offers a statewide network of services to persons age 60 and over. These services offer eligible adults of Illinois the opportunity to remain in their own homes and their own community. Adult Daycare Service is part of CCP. Xilin Adult Daycare Services (Xilin ADS) is certified by CCP program, and the services include health monitoring, medication supervision, personal care, therapeutic activities and nutritious snacks and lunches. In 2005, Xilin's Adult Daycare Service program established its first site in Naperville, co- existing with four other Adult Daycare Service programs in the DuPage County area. The program started with serving 4 seniors, 3 days a week and now operates average 65 clients and 5 days a week. The clients who attended Xilin's ADS are mostly from the DuPage County area but also include other counties, such as the Will, Kane, and Cook Counties. The diverse client base includes the following ethnicities: Chinese, Koreans, and Indians. In order to effectively provide the seniors' various necessities, Xilin Association began to consider opening a second site in early 2010. Now, the Schaumburg Adult Daycare Center, located at 1635 Wise Rd, is in the process of acquiring real estate and certification. 1. Business Description 1.1 Community Care Program (CCP) Overview and Adult Daycare Service The Community Care Program, administered by the Illinois Department on Aging (IDOA), offers a statewide network of services to persons age 60 and over. These services offer eligible adults of Illinois the opportunity to remain in their own homes as an alternative to inappropriate or premature institutionalization in a nursing facility. Illinois certifies providers for services under the Community Care Program. There are three major programs under the CCP. They are: Adult Day Service, Emergency Home Response Service, and In-Home Service. Adult Day Service is designed specifically for older people who want to remain in the community but cannot be home alone during the day due to a physical, social, and/or mental impairment. Adult day service also provides respite for family caregivers, especially those who are employed outside the home, and socialization for isolated adults. Services offered in adult day service centers include health monitoring, medication supervision, personal care and recreational/therapeutic activities. Nutritious lunches and snacks are served and special diets are provided. Xilin Association's Adult Daycare Program is certified by the CCP program of IDOA. 1.2 About Xilin Association Xilin Asian Community Center at 1163 E. Ogden Ave. Suite 301, Naperville, IL, is the headquarters of Xilin Association, a 501 C(3) non-profit organization. Xilin's mission is to promote a healthy transition of new immigrant families into mainstream American society through social and cultural services by enhancing the quality of life through provision of educational, cultural, social, and civic services to the Asian communities. In 1989, Xilin Association was founded by several parents at the campus of UIC. The goal of the program was to teach Chinese language, culture, and performing arts to Chinese American children, and to provide social, legal, financial, and educational workshop to immigrant families. Now there are eight Xilin weekend Chinese school programs in UIC, Hoffman Estates, Lake Zurich, Grace Lake, Lake Forests, Evanston, Naperville, and Hyde Park. It enrolls over 2,000 students during the school year. In 1999, Xilin began to notice the presence of elderly citizens accompanying parents to the weekend schools. As a result, Xilin Association began providing services for senior citizens. Funded by DuPage County Human Service Grant and DuPage Community Foundation and partnered with College of DuPage, the first Xilin senior service center was established in DuPage County. Funded by Retirement Research Foundation and partnered with Xilin Northwest Chinese School in Palatine at that time, the second senior service center was established in the Suburban Cook County area in 2001. Funded by Age Options, Xilin started its Senior Congregate Nutrition Meal program in two Chinese restaurants in 2002, one in Arlington Heights and one in Streamwood. At the same time, Xilin started its case management and caregiver support for Asian communities in Palatine, Wheeling, Hoffman Estates, Nile, and Schaumberg Townships. In 2003, Xilin Association built its 10,000 square foot Xilin Asian Community Center in Naperville. Now center programs include the Adult Daycare Service and the after-school program. It hosts Xilin Art Center's classes in its dance studio, and is the headquarters of community special culture events (Lantern Festival and Asian Pacific American Heritage Festival) such as social services, health education, and screening programs. Xilin also offers weekend classes. Based on this center location, Xilin Association works with the DuPage County Department of Public Health, DuPage County Senior Services, Illinois Department on Aging, Age Options, DuPage County Human Service Department, School District 203, School District 204, Cook County Health Department, etc. Xilin's role now is a bridge between public services and the Asian population, and is also a resource center for many service providers (hospitals, County Sheriffs office, City or County departments, public/private schools) in terms of their Asian clients, Asian culture events, etc. Xilin Asian Community Center currently employs 30 ethnically diverse staff members of Chinese, Korean, Indian, Filipino, Thai, Iranian, African American, and Caucasian races. Its Adult Daycare Service serves Indian, Korean and Chinese food for lunch every day. The funding sources of center operations are privately paid (children's programs) tuition, government, and foundation funding. 1.3 Xilin's Adult Daycare Service Program Xilin's Adult Daycare Service program (Xilin ADS) was certified in 2005. The first site of Xilin's ADS was in Naperville, located at Xilin Asian Community Center, along with Xilin's Case Management Social Services and Community Health program. Xilin ADS targets Asian seniors who have limited English-speaking ability and low-income status. Starting with 4 clients and 3 days a week of operation, Xilin ADS now serves a daily average of 65 seniors and is open 5 days a week. Those Asian seniors need not only attention to their physical and mental situations throughout the day, but also their cultural and language barriers. Due to these barriers, they may not be able to drive, watch TV, make emergency phone calls.. .etc. They are isolated at home. These obstacles further deteriorate their mental and physical condition. In order to serve clients with limited English, Xilin hires and trains bilingual staff members who are knowledgeable in a variety of cultures and languages. Xilin current clients in ADS are Chinese, Korean, and Indian. They are not only from DuPage County, but also the surrounding counties of Cook, Will, and Kane. The most distant site Xilin ADS transportation picks up is Green Castle Senior Housing in Barrington, with a one-way trip being about 35 miles. Seniors attending Xilin ADS enjoy the culturally sensitive environment and personal care, and have become much happier and healthier. The case worker from DuPage County has told us that she has seen a significant change in her clients' situations after they have participated in Xilin's ADS. 1.4 Purchasing Facility and Modification to the Building Responding to the need from numerous senior residents and a year's worth of research and discussion, Xilin Association's board has approved the opening of another Xilin ADS in the Schaumburg area. The plan is to purchase an 8,000 square feet office space located at 1635 Wise Rd, Schaumburg. After inspection of the facility, Xilin found that no major modifications were necessary, except the installation of a fence and gate in order to close the courtyard (to prevent dementia clients from wandering away). Internally, besides installing a sprinkler system, only partition and furnishing will be necessary. 1.5 Goals and Objectives The goal is to provide personal care to fragile seniors and to host a daily maximum of 100 clients (40 square feet per client requirement by IDOA regulation). The objectives are to: • Create a culturally sensitive adult daycare environment • Transport clients safely • Provide therapeutic activities and personal care • Provide nutritionally balanced ethnic lunches and snacks • Monitor daily medicine intake by clients • Work collectively with caregivers, case managers of CCU, and physicians 1.6 Critical Success Factors The critical factor to overall success is financial success.