Service Guide fedex.com/serviceguide January 6, 2020 Updated September 28, 2020 Services Rates Terms Index CONTENTS SERVICES RATES TERMS INDEX Contents This book includes an overview of FedEx® services; FedEx Express and FedEx Ground standard list rates effective January 6, 2020, for U.S., U.S. export and U.S. import services; FedEx One Rate® pricing for FedEx Express® U.S. services; FedEx Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay® City Tariff. This information, along with U.S. retail rates1 and the service information at fedex.com/serviceguide, constitutes the FedEx Service Guide. The FedEx Express Terms and Conditions, the FedEx Ground Tariff, the FedEx SameDay City Tariff, as applicable, and rates in this book and at fedex.com/serviceguide make up the contract of carriage under which your shipments are transported, unless modified under a separate agreement. Overview of Services 2–20 Standard List Rate, Surcharge and Fee Changes 23 How to Calculate Your Rate 24 Zone Charts 25 International Express Package 25–27 International Express Freight 28 Canada 29 U.S. Express Package Rates 30 Zones 2–8 30–50 To Alaska and Hawaii 51–53 From Alaska and Hawaii 54–55 Within Hawaii 56 Multiweight 57–58 FedEx SameDay® and FedEx SameDay® Freight 59–60 FedEx SameDay City Rates 61–63 FedEx One Rate 64 U.S. Express Freight Rates 65 International Express Package Rates 66 U.S. Export 66–82 Multiweight, U.S. Export 83 U.S. Import 84–98 Multiweight, U.S. Import 99 FedEx® International Next Flight, U.S. Export 100–101 FedEx International Next Flight, U.S. Import 102–103 International Express Freight Rates 104 U.S. Export 104 U.S. Import 105 FedEx International Premium® Zones and Rates 106 FedEx Ground and FedEx Home Delivery® Rates 107 Zones 2–8 107–109 Alaska and Hawaii 110–112 Canada 113 Fees and Other Shipping Information 114–130 Terms 131 FedEx Express Terms and Conditions 133–164 FedEx Ground Tariff 165–182 FedEx SameDay City Tariff 183–194 Index 195–202 1 For FedEx® Retail Rates, go to fedex.com/ratefinder and select the Rate Tools tab. 1 fedex.com 1.800.GoFedEx 1.800.463.3339 CONTENTS SERVICES RATES TERMS INDEX U.S. Package Shipping Details at fedex.com/uspackages SAME-DAY DELIVERY EXPLORE FEDEX FedEx SameDay® FedEx SameDay® City PACKAGING. Door-to-door delivery in just hours Cross-city, door-to-door delivery in just hours between See p. 16 for the packaging select ZIP codes options we offer for your FedEx Available 365 days a year throughout all 50 states Express® U.S. and international Available within select U.S. metro areas Go to fedexsameday.com or call 1.800.399.5999 to package shipments. For all request pickup Request our contract-only FedEx SameDay City Route FedEx Express packaging, service for shipments that follow a regularly scheduled Government-issued photo ID required at pickup for all contents should be compatible route with multiple stops FedEx SameDay services with the container and packed For more information, go to fedex.com/uspackages securely. Contents that distort and select Same-Day Delivery, then FedEx SameDay City the shape or size of the package may impact rating. Go to fedex.com/samedaycity or call 1.800.399.5999 to see if we serve your city and to request pickup NEXT-BUSINESS-DAY DELIVERY FedEx Priority FedEx Standard FULFILL ONLINE FedEx First Overnight® Overnight® Overnight® ORDERS FAST. Most online orders are placed Delivery first thing the next- Next-business-day delivery by Delivery the next business day late in the day. With FedEx business-day morning by 8, 8:30, 10:30 a.m. to most businesses and in the afternoon by 4:30 p.m. (by 8 Extra Hours,™ you can offer 9 or 9:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to p.m. to residences) customers in your local area by 10 a.m., 11 a.m. or 2 p.m. to residences and some rural areas Available to most ZIP codes in the next-day delivery for their extended areas Delivery in 2 business days for U.S. (Hawaii outbound only) orders to gain a competitive Available to most ZIP codes in the certain shipments to and from edge. We provide a late pickup Saturday pickup available for an U.S. Alaska and Hawaii at qualified locations combined additional charge ® Saturday pickup and delivery Available to all ZIP codes in the U.S. with next-day FedEx Express available for an additional charge. local delivery. See p. 12. Saturday pickup and delivery Go to fedex.com and select available for an additional charge Shipping Rates & Delivery Times from the Shipping tab to confirm whether Saturday service is available for your location 2 fedex.com 1.800.GoFedEx 1.800.463.3339 CONTENTS SERVICES RATES TERMS INDEX U.S. Package Shipping Details at fedex.com/uspackages 2- OR 3-BUSINESS-DAY DELIVERY FedEx 2Day® A.M. FedEx 2Day® FedEx Express Saver® Second-business-day delivery by Second-business-day delivery by Third-business-day delivery by 10:30 a.m. to businesses and by 4:30 p.m. to most areas (by 8 p.m. 4:30 p.m. to most areas (by 8 p.m. noon to residences and rural areas to residences) to residences) CHOOSE HOW FAST Available to most ZIP codes in the Delivery in 3 business days for Available to most ZIP codes in the YOUR SHIPMENT U.S. (Hawaii outbound only) certain shipments to Alaska contiguous U.S.; not available in NEEDS TO GET and Hawaii Alaska and Hawaii THERE. Available to most ZIP codes in the Count on us for the delivery U.S. except intra-Hawaii and on-time reliability you need. Most of the FedEx Express® and FedEx Ground® services on BUSINESS DELIVERY VIA GROUND pp. 2–10 are backed by a money- back guarantee.2 FedEx Ground® Day-definite delivery in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to destination Delivery by end of business day Available to every business address in all 50 states (inbound-only service REACH MANY for certain remote locations in Alaska and Hawaii) CUSTOMERS 7 DAYS FedEx Ground Multiweight® rating can help you save money on A WEEK WITH FEDEX multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx ® account executive if you qualify HOME DELIVERY . Customers shop online 24/7 and expect fast delivery. You can meet those expectations RESIDENTIAL DELIVERY VIA GROUND and earn customer loyalty by providing delivery to their homes throughout the week ® ® FedEx Home Delivery FedEx SmartPost — including most residences on Saturdays and Sundays.1 Day-definite residential delivery in 1–5 business days For shipping low-weight packages to residences; It’s available within the U.S. (3–7 business days to and from Alaska and Hawaii) P.O. boxes; and APO, FPO and DPO destinations for packages up to 150 lbs. based on distance to destination Delivery typically in 2–7 business days based on Delivery by end of day distance to destination (longer time-in-transit outside the contiguous 48 states) Available to every U.S. residential address Mon.–Fri., and to most on Sat. and Sun.1 We route packages to a FedEx Ground or U.S. Post Office™ facility for final delivery Packages up to 150 lbs. Packages up to 70 lbs. Options for appointment and evening delivery requirements1 Contract-only service; contact your FedEx account executive for more information For more information, go to fedex.com/homedelivery 1 Standard Saturday and Sunday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Saturday and Sunday delivery are available for packages with a scheduled transit time of 1, 2 or 3 business days. For more information on transit times, go to fedex.com and select Shipping Rates & Delivery Times from the Shipping tab, or contact your FedEx account executive. 2 See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments. Post Office is a trademark of the U.S. Postal Service (USPS). 3 fedex.com 1.800.GoFedEx 1.800.463.3339 CONTENTS SERVICES RATES TERMS INDEX Alaska and Hawaii Shipping Details at fedex.com/en-us/service-guide/us-packages.html#AK-HI-shipping-information ALASKA To obtain offshore rate quotes, email [email protected] or call 1.800.351.5187, option 4. REACH ALASKA AND HAWAII WITH EASE. Zone pricing Exceptions Check the Terms section of the Service Guide for specific terms Refer to the following pages: Delivery times are extended by 2–5 days (based on and conditions for shipping to location), packages are delivered by a third-party U.S. Express Package Rates and from Alaska and Hawaii. carrier, tracking information might be delayed, And get more information and • To Alaska: pp. 51–53 shipments of alcohol are prohibited and pickup/ resources at fedex.com/en-us/ outbound service is not available to the Alaska ZIP • From Alaska: pp. 54–55 codes found at fedex.com/content/dam/fedex/ service-guide/us-packages. html#AK-HI-shipping- FedEx Ground and FedEx Home Delivery® Rates us-united-states/services/DAS_Contiguous_ Extended_Alaska_Hawaii_2020.pdf information. • Alaska: pp. 110–112 Surcharges Dangerous goods/hazardous materials For delivery area surcharge information, go to p. 120 Get information on Alaska dangerous goods and hazardous materials shipping at fedex.com/en-us/ Get more information on Alaska-specific surcharges at service-guide/us-packages.html#AK-HI-shipping- fedex.com/content/dam/fedex/us-united-states/ information services/DAS_Contiguous_Extended_Alaska_ Hawaii_2020.pdf HAWAII To obtain offshore rate quotes, email [email protected] or call 1.800.351.5187, option 4.