NETVIGATOR Service Guide

NETVIGATOR Service Guide

NETVIGATOR Service Guide - PT About this Service Guide: This NETVIGATOR Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR and Fiber-to-the-Home Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and Now TV services, MOOV services, Now Sports Online or MEDIA.now.com services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless specied otherwise in this Service Guide. PART I Important Information through a single login at My HKT website (http://cs.hkt.com) and My HKT App are non-severable services and will also be terminated at the same time. You Loss or Replacement of Equipment. 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to-the-Home Plans, Service Providers (only applicable (collectively, "My HKT"), as well as HKT CSP Limited to register and manage will need to make a separate arrangement with the relevant Service Provider(s) ■ MOVING HOME?: If you move your home and the NETVIGATOR, Now TV, bandwidth specications of 100M, 200M, 300M, 500M and 1000M correspond to the service subscribed to in your your My HKT account on My HKT as your agent, subject to the applicable terms if the provision of the relevant service(s) is/are required. You are required to New Media and other Services you have subscribed under your NETVIGATOR to a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps NETVIGATOR Application) and conditions. pay us the Early Termination Charge and other Cancellation Charges (if any) Application are already available at your new residential address or we can / 300Mbps / 500Mbps / 1000Mbps respectively. For 2x1000M/4x1000M Multi- ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all ■ Club HKT Limited provides and manages The Club, a member loyalty program, specied for all such Services, Now TV services, New Media services and Extra provide the Services at that address using our reasonable endeavours to Use Broadband Service, bandwidth specication corresponds to a maximum telecommunications Services (e.g. NETVIGATOR, Freedome Network Safety upon its Terms and Conditions (available at https://www.theclub.com.hk/tnc) and Services (as applicable) if you terminate a Service after service activation date, do so, we will continue to provide you those Services if you wish us to do so downstream bandwidth of 2Gbps (by two passive optical network modem ports Software and csl Wi-Fi Services) (except mobile services) upon the terms of your HKT's Privacy Statement (available at www.hkt.com/lega/privacy.html) and such and any prepayment will not be refunded to you. You will also be required to and you pay all applicable charges. You will need to call us to determine the of up to 1Gbps each) and 4Gbps (by four passive optical network modem ports Application, this Service Guide, the General Conditions of Telecommunications other applicable terms and conditions. Members of The Club will be awarded compensate us for the value of any premium you received, if applicable. Please Installation Service Fee or Activation Service Fee payable when you move (the of up to 1Gbps each) respectively, and maximum upstream of 1Gbps (by two Service (Consumer Customers) (available at www.hkt.com/Terms+of+Use) with Clubpoints which are proportionate to the qualifying spending for eligible refer to Clause 13.3 of the General Conditions and Clause 12 of the Now TV amount payable will depend on your new address). If you move those services passive optical network modem ports of up to 1Gbps each) and 2Gbps (by ("General Conditions") and the applicable special conditions (if any). Such HKT services (which do not include the Now TV or New Media services), and services Terms and Conditions for details. out of Public Housing / Home Ownership Scheme / Sandwich Class Scheme four passive optical network modem ports of up to 1Gbps each). VLAN (Virtual special conditions of the NETVIGATOR Services include the NETVIGATOR are able to receive and/or redeem various benets. Relevant information can be ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE estate ("Public Housing") within the Commitment Period, the Charges will be Local Area Network) technology for 2x1000M Multi-Use Broadband Service Broadband Terms and Conditions and the Special Conditions of NETVIGATOR found on The Club's website (https://www.theclub.com.hk). ENDS?: At the end of the Commitment Period of the Services, New Media changed to the current Charges for the same Services at private housing from is disabled by default, unless Customer has requested NETVIGATOR to Service for Consumer Customer, both available at http://cs.netvigator.com/tnc_ Things You Need to Know services or Now TV services, if (a) we are unable to contact you; (b) you do your Services relocation effective date. If those services are unavailable at enable this technology. And VLAN (Virtual Local Area Network) technology for e.html. The Terms of Use of Freedome Network Safety Software are available ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR not contact us; or (c) you are undecided as to whether to renew your existing your new address or it is not possible for us to provide such Services using our 4x1000M Multi-Use Broadband Service is enabled by default, unless Customer at netvigator.com/assets/doc/freedome_TCs_eng.pdf. The Special Conditions Application and your Application contains any missing or incorrectly entered Contract, we will continue to provide the Services, New Media services or reasonable endeavours to do so, we may impose a charge on you equivalent has requested NETVIGATOR to disable this technology. For 10G Fiber-to-the- of csl Wi-Fi Service for Consumer Customers are available at http://www.cslwi. charges that are payable by you, your selected options in a Service Plan in your Now TV services or any Extra Services to you under the existing Contract on to a maximum of the recommended retail price of any specied premium under Home Plans, bandwidth specication corresponds to a maximum downstream com/support/download/Special_Condition_T&C_e.pdf. HKT provides certain Application is not offered by us as specied in this Service Guide or there are a month-to-month basis subject to payment of the Charges at our prevailing your NETVIGATOR Application (if any) on a pro-rata basis for the remaining bandwidth of 10Gbps and maximum upstream bandwidth of 2.5Gbps. The non-telecommunication services (e.g. Home Wireless and F-Secure Safe any other discrepancies, then our customer service will contact you as soon Month-To-Month Rate after the Commitment Period specied for the Services, months of the Commitment Period, plus the amount of waiver of Activation / actual speed you experience using the Services will be less than the network Anywhere Services) upon the terms of your Application, this Service Guide, and as practicable to rectify such discrepancies and we will resume processing New Media services or Now TV services based on your existing Contract until Installation Service Fee (if any) offered to you at the time of your NETVIGATOR speci cation and affected by your device, technology, network and software HKT General Conditions of Service (available at www.hkt.com/Terms+of+use) your Application when all discrepancies have been rectied. Your Application you cancel the Services or Now TV services by giving us at least 30 days' Application, if you choose to end the those services. However, we may charge used, network con guration and coverage, usage levels, international bandwidth and the applicable special conditions (if any). The Terms of Use of F-Secure is subject to our approval (which will depend on, amongst others, we having advance written notice (in the case of New Media services, at least one day's you other Cancellation Charges (if any). If the Services are terminated, your and extraneous factors. Safe Anywhere Services are available at http://cs.netvigator.com/tnc_e.html. available resources). Should there be any circumstances which may affect advance notice). The Month-to-Month Rate shown in your NETVIGATOR Now TV services and/or New Media services may also be terminated at the ■ CHARGES: If you have committed to a Commitment Period, in addition to any HKT provides Home Networking Wireless Service (a non-telecommunication our approval of your Application (e.g. resources shortage), we will contact Application is for reference only. You may refer to Clauses 23.7 and 23.8 of the same time. usage based charge (if applicable), you will be charged the Monthly Rate within service) upon the terms of your Application, this Service Guide and the Terms you accordingly, otherwise, your Contract for the Services (and other services General Conditions and Clauses 22.6 and 22.7 of the Now TV services Terms ■ MODEM SHARING WITH OTHER PCCW/HKT SERVICES: Your subscription Commitment Period for the Services during the Commitment Period. If you and Conditions of Smart Living Services (available at http://smartliving.hkt.com/ under your Application) shall deem to form at the time when your Application is and Conditions for details. to Now TV services under your NETVIGATOR Application is subject to your have not committed to a Commitment Period or if your Commitment Period has eng/tnc.html). HKT provides uHub plus Services (a non-telecommunication approved by us. ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the NETVIGATOR and Now TV services sharing the same modem. If HKT and/ expired and not been extended or renewed, you will be charged at the prevailing service) upon the terms of your Application, this Service Guide, the General ■ BROADBAND LINE INSTALLATION DEMARCATION: Broadband service Commitment Period of the Services, New Media services or Now TV services or PCCW Media is/are of the view that they are unable (for whatever reasons) Month-To-Month Rate.

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