ISSUE 5: SUMMER 2017 £9.00 Empowering teams How Microsoft’s Office 365 collaboration suite is enabling workers to better share and access information PLUS: GCI’s Mike Constantine on the need for more effective enterprise mobility and security The Microsoft technology behind some of today’s most innovative cities Microsoft’s manufacturing team We look at how AI could improve banks’ How better pricing and promotion shares what’s next in the industry ability to enhance the customer experience capabilities can empower retailers CHANGE IS DEPARTING ANDARRIVING. CSC AND HPE ENTERPRISE SERVICES ARE NOW DXC TECHNOLOGY. DXC.technology/GetItDone © 2017 DXC Technology Company. All rights reserved. MD_6400a-18 Record Ad_Change is Departing double spread_210x280_v1.indd 1 6/1/17 1:00 PM MD_6400a-18 Record Ad_Change is Departing double spread_210x280_v1.indd 2 6/1/17 1:00 PM Paperless AP Processing? No sheets, Sherlock. Look no further than MetaViewer to rid your cabinets of unwanted sheets of paper. MetaViewer’s Fast Track solution is the obvious choice for eliminating the frustration and detective work caused by outdated paper-based transactions – Increase efficiency, eliminate errors, automate workflow, and achieve real-time visibility with full Microsoft Dynamics ERP integration. Everyone benefits – from AP to AR, and HR to the CFO, it’s elementary! Pitch The Paper Clips and get on the Fast Track with MetaViewer. Paperless Automation for Microsoft Dynamics D365O | AX | GP | SL | NAV | CLOUD Pitch The Paper Clips | www.metaviewer.com Find us on Microsoft AppSource WELCOME: SUMMER 2017 Towards digital leadership Introducing our new executive sponsor, Toni Townes-Whitley, corporate vice president of Microsoft Worldwide Public Sector and Industry e live in a truly amazing time. Technology is changing almost every aspect of our lives – and this pace of change is only increasing. Digital innovation Wacross every commercial and public sector industry – from healthcare, to education, communication, and manufacturing – gives us the power to solve some of the toughest global challenges and change lives for people around the world. For this reason, we believe digital transformation will demand a new mindset around what it means to be a leader in our digital world. ‘Digital leadership’ must focus on the technology we create, how it is consumed and to whom we are delivering it. It is a stance we are taking at Microsoft around democ- ratising technology and ensuring the benefits of this technology – and the digital economy – can be more broadly shared. Digital leadership is a mindset that sees the interconnection of digital transformation with technology that is also responsible and inclusive. Throughout the pages of The Record, we routinely showcase stories about how our customers are using digital technology, like artificial intelligence and machine learn- ing for example, to better engage customers, empower workers, optimise a business process, or transform a business model. Moving forward, we will also focus on values around digital responsibility and digital inclusion. Digital responsibility comes down to one simple idea: the companies, organisations and governments that provide digital products and services have a responsibility to protect the people who use them. For example, this includes taking a leadership stance in ensuring that algorithms and evaluation frameworks are not unintention- ally discriminating. Algorithmic bias, like human bias, results in unfairness. Likewise, digital inclusion is about making sure the benefits of cloud and other inno- vative technologies are universally accessible and equitably shared – regardless of gender, abilities, location, or income – and that no one gets left behind. In this issue, the Empowered Smart City article highlights the new Smart Cities for All Toolkit created to empower cities worldwide to make digital inclusion of persons with disa- bilities and older persons a priority. We see digital leadership as both an opportunity and journey for Microsoft, and our customers and partners, as we move forward together! I hope you enjoy this issue. 3 need room to breathe, could we live under the sea? Underwater skyscrapers – Underwater skyscrapers – a dream our software could bring to life. a dream our software could bring to life. Innovative thinkers everywhere use INDUSTRYInnovative thinkersSOLUTION everywhere EXPERIENCES use fromINDUSTRY Dassault SOLUTION Systèmes EXPERIENCES to explore the truefrom impact Dassault of Systèmestheir ideas. to Insights explore fromthe thetrue 3D impact virtual of worldtheir ideas. are helping Insights to blurfrom the boundaries3D virtual world between are helping architecture to blur andthe boundariesmarine engineering between and architecture may one dayand helpmarine us engineeringcreate new cities and mayat sea. one Howday help long us before create everyone new cities can at have sea. aHow sea longview? before everyone can have a sea view? It takes a special kind of compass to understand theIt takes present a special and navigate kind of compass the future. to understand the present and navigate the future. 3DS.COM/MARINE 3DS.COM/MARINE CONTENTS ISSUE 5: SUMMER 2017 98 ACCESSIBILITY FOR ALL How Microsoft’s Smart Cities initiative is enabling cities across the globe to enhance the lives of citizens 5 ™ Move forward with a fully integrated solution for the Pharmaceutical industry AX for Pharma: a complete package that combines proven software and expertise from a trusted advisor. Modules and Benefits Pharmaceutical companies face challenges that go well beyond standard Enterprise Resource Planning (ERP), including complex operations, advanced Meet business and industry needs project and quality management, and compliance with stringent regulatory with a single solution requirements. Too often, companies spend excessive amounts of time and AX for Pharma combines Microsoft Dynamics AX with industry-specific solutions such as: money struggling to build and customize a system that meets their needs while Manufacturing Execution System, Advanced achieving FDA validation. Quality Management, Enterprise Asset AX for Pharma is the solution. Our software is designed to meet the full range Management and rich pharmaceutical expertise of needs for pharmaceutical companies, minimize customizations and for fast implementations and FDA validations. implementation challenges, and provide proven expertise from a trusted Advanced Quality Management Module advisor. The complete package includes: Advanced Quality Management includes: • AX for Pharma, built on Microsoft Dynamics AX. This industry-tailored, quality orders, sampling plans, reduced testing, acceptance criteria, trending, certificates integrated ERP solution enables to carefully monitor processes from research of analysis/conformance, stability studies, and development to sales, planning, purchasing, production, inventory & environmental monitoring, configurable approval warehouse management, and quality management. workflows, and electronic signature. • The AX for Pharma validation toolkits. They include functional documentation Weighing and Dispensing Module and testing protocols that support and simplify the validation process. Weighing and Dispensing can provide all the • Industry-specific expertise and best practices. information to resolve issues like: scale requirements, weighing tolerances, operator • Proven software and expertise from a trusted advisor. training needs, material hazard warning messages, suggested container size and quantity, and weigh-scale calibration requirements. This is the AX for Pharma Circle of Excellence GMP Plant Maintenance Module GMP Plant Maintenance fully integrates with Microsoft Dynamics AX and allows users to anced Qua manage and track plant and equipment Adv lity anagemen maintenance for machinery, scales, instruments M t ce and other critical assets, as well as generate n 1 M lia t 1 E preventive and ad-hoc work orders for servicing r xe a p a c n m P lkit u u plants and equipment. o R oo Ph t fa F T a io c C r C n m n t y io u r 1 t a S r Comply with GxP guidelines, o 2 i t a E y n g s a id R g 21 CFR Part 11 and EU Annex 11 l n l t i e u a P d m g u V Achieve full compliance with international l E e c A x R n i guidelines and regulations. Drive consistent p D e F compliance by tracking GMP operations such as r t i lot status, work order processing, batch release, s e t and quality control approvals. A P e c B r s o t i e s t d v s A n u it t e c y p e is m t B ra rt r e WHAT’S NEW IN AX FOR PHARMA C a c o p g o s ti p r a s e ce up e t d s and s t n Now available for Microsoft Dynamics AX 2012 R3 CU11. in n a g E M Introducing the new Advanced Warehouse Management Wo ing and Clinical Supplies modules, and the enhanced rkows support Weighing & Dispensing module. GMP processes New features to better support the supply chain process, from procurement to shipment, through quality control and manufacturing. www.axforpharma.com AXP_GEN_THE_006.indd 1 06/06/17 23:11 CONTENTS 3 WELCOME 12 MARKETWATCH The latest news from Microsoft and its partners 38 12 20 COVER STORY How the Microsoft Office 365 collaboration suite is empowering teams 30 How to get more from Office 365 46 Ian McNeice and Gabriella Ladogana from Morgan & Wolfe offer their advice 42 Bringing everything together 32 Partnering for digital transformation Dassault Systèmes’ Andy Kalambi explains how the DXC Technology highlights how it is 3DEXPERIENCE platform is benefitting companies helping companies worldwide to go