University of Pittsburgh Medical Center VHL Clinical Care Center Patient Resource Guide Point of Contact Information: Meghan Kelley Tel: 412-578-9429 Email: [email protected] GENERAL INFORMATION: Phone numbers: o Main line: 412-647-8762 o Information Desk: 412-647-2345 o Patient Financial Services Center: 800-371-8359 o Customer Service: 844-591-5949 o Parking Operations: 412-647-3194 o Spiritual Care: 412-647-7560 o Medical Records: 412-647-0357 o Interpretation Services: 412-648-6262 o Disabilities Resource Center: 412-605-1483 Campus map: https://www.upmc.com/- /media/upmc/locations/hospitals/presbyterian/documents/presby-oakland-map.pdf Medical Records: https://www.upmc.com/patients-visitors/medical-records o Records release form: https://www.upmc.com/-/media/upmc/patients- visitors/medical-records/documents/releaseform1.pdf UPMC FINANCIAL RESOURCES: Billing: https://www.upmc.com/patients-visitors/paying-bill o Insurance Plans Accepted: http://findadoc.upmc.com/FindADocSearch.aspx Financial Assistance: https://www.upmc.com/patients-visitors/paying-bill/services/apply LOCAL/STATE FINANCIAL RESOURCES: PA Medical Assistance: http://www.dhs.pa.gov/citizens/healthcaremedicalassistance/index.htm PA Health Choices Medicaid Program Information: http://www.healthchoices.pa.gov/info/index.htm PA CHIP Coverage for kids: https://www.chipcoverspakids.com/Pages/default.aspx Long-term Care Resources: https://www.insurance.pa.gov/Coverage/Pages/LongTermCare.aspx UPMC SUPPORT RESOURCES: Patient Handbook: https://www.upmc.com/- /media/upmc/locations/hospitals/presbyterian/documents/upmc-presbyterian-patient- handbook.pdf Spiritual Care: https://www.upmc.com/locations/hospitals/presbyterian/patients- visitors/hospital-amenities/spiritual-care Interpreter Services: https://www.upmc.com/patients-visitors/patient-info/during-your- stay#interpreter Disabilities Resource Center: https://www.upmc.com/patients-visitors/patient- info/disabilities-resource-center Support groups: https://www.upmc.com/patients-visitors/patient-info/disabilities- resource-center/support-groups LOCAL/STATE SUPPORT RESOURCES: ACCESS Paratransit shared-ride services: https://www.portauthority.org/inside-Port- Authority/rider-info/accessibility/access-paratransit/ Blind and Vision Rehabilitation Services of Pittsburgh (412-368-4400): https://www.bvrspittsburgh.org/ Pennsylvania Association for the Blind (717-766-2099): https://www.pablind.org/ Center for Hearing and Deaf Services (412-281-1375): http://www.hdscenter.org/ PA211 (888-553-5778): https://pa211.communityos.org/cms/ LODGING: Family House (412-647-7777): https://www.familyhouse.org/ Hotels: https://www.upmc.com/patients-visitors/visitor-info#hotels Ronald McDonald House Pittsburgh (412-362-3400): https://rmhcpgh-mgtn.org/family- services/pittsburgh-house/ TRANSPORTATION: Parking: https://www.upmc.com/locations/hospitals/presbyterian/directions- parking/discount-parking Public Transportation: https://www.portauthority.org/ Directions: http://maps.upmc.com/findaddress.aspx We also encourage patients and families to share their experience at the VHLA Clinical Care Center by filling out the feedback form at: vhl.org/cccfeedback. QUESTIONS TO ASK YOUR CLINICAL CARE CENTER 1. Do you offer financial assistance and/or payment plans? If so, how do I sign up? 2. Can I speak with someone prior to your appointment, surgery, etc. to receive a quote for the anticipated cost of services provided? 3. Do you know of local financial resources available to patients? 4. Do you have transportation partners that help facilitate rides to and from physician, imaging, lab appointments? (i.e. Uber, Lyft, Kaizan Health, etc.) 5. I’m coming in from out of town, do you work with any local hotels to offer patients and families discounts? 6. Are there any additional resources for cancer patients and their families? .