Table of Contents Foreword..............................................................................................................xii Preface.................................................................................................................xiii Chapter 1 Always-On.Enterprise.Information.Systems:.The.Concept,.Attributes,.and. Implementation.Drivers..........................................................................................1 Nijaz Bajgoric, University of Sarajevo, Bosnia and Herzegovina Chapter 2 The.Always-On.Business.Model.and.Competitive.Advantage.............................23 Jorge A. Romero, Towson University, USA Chapter 3 Always.on.Guard:.How.a.Corporate.Immune.System.Can.Engage.Full- Spectrum.Risks.–.A.Conceptual.Framework.to.Re-Engineer.Organizational. Capability.and.Culture..........................................................................................41 Milyan (Mils) Hills, University of Northampton, UK Chapter 4 Business.Continuity.and.Information.Systems:.A.Systematic.Literature.. Review..................................................................................................................60 L. Turulja, University of Sarajevo, Bosnia and Herzegovina N. Bajgoric, University of Sarajevo, Bosnia and Herzegovina Chapter 5 Always-On.Sport.Content.Multimedia.Delivery.Over.Internet.in.Croatia...........88 Ivan Kovačević, Hrvatski Telekom d.d., Croatia Mirjana Pejić Bach, University of Zagreb, Croatia Božidar Jaković, University of Zagreb, Croatia  Chapter 6 The.Risk.Management.Profession.in.Australia:.Business.Continuity.Plan. Practices..............................................................................................................112 Adela McMurray, RMIT University, Australia Jean Cross, University of New South Wales, Australia Carlo Caponecchia, University of New South Wales, Australia Chapter 7 Enterprise.Risk.Management.Software:.User.Requirements..............................130 Dražena Gašpar, University of Mostar, Bosnia and Herzegovina Mirela Mabić, University of Mostar, Bosnia and Herzegovina Chapter 8 Two.Approaches.in.Assessing.Business.Continuity.Management.Attitudes.in. the.Organizational.Context.................................................................................159 M. Spremic, University of Zagreb, Croatia L. Turulja, University of Sarajevo, Bosnia and Herzegovina N. Bajgoric, University of Sarajevo, Bosnia and Herzegovina Chapter 9 The.Role.of.Information.System.Monitoring.in.Improving.System. Availability..........................................................................................................184 Semir Ibrahimović, Bosna Bank International d.d. Sarajevo, Bosnia and Herzegovina Nijaz Bajgoric, University of Sarajevo, Bosnia and Herzegovina Chapter 10 Always-On.Enterprise.Information.Systems.With.Service-Oriented. Architecture.and.Load.Balancing.......................................................................208 Serdal Bayram, Siemens, Turkey Compilation of References............................................................................... 231 Index................................................................................................................... 256.