SUMMER 2021 Customer Success Report Translation Management Software Category Translation Management Software Category Translation management software is used by LSPs (language service providers) and freelance translators to handle and organize localization and translation projects. This platform is also called translation project management solution, though a number of applications go beyond offering just project management features. Translation software spans the whole translation text lifecycle; from source text entering to distributing the completed target text. The system offers a centralized translation hub that you can use to collaborate on and track translations. Many translation tools present inbuilt machine translation and computer-assisted translation functionality. These all-in-one applications enable users to plan and manage projects using a single platform. Similarly, some solutions offer capabilities like resource management, client management and client portals, and billing and invoicing. Some vendors also provide the services of professional translators to clients. SUMMER 2021 CUSTOMER SUCCESS REPORT Translation Management Software Category 2 Award Levels Customer Success Report Ranking Methodology The FeaturedCustomers Customer Success ranking is based on data from our customer reference platform, market presence, MARKET LEADER web presence, & social presence as well as additional data Vendor on FeaturedCustomers.com with aggregated from online sources and media properties. Our substantial customer base & market ranking engine applies an algorithm to all data collected to share. Leaders have the highest ratio of calculate the final Customer Success Report rankings. customer success content, content quality score, and social media presence The overall Customer Success ranking is a weighted average relative to company size. based on 3 parts: CONTENT SCORE ● Total # of vendor generated customer references (case studies, success stories, testimonials, and customer videos) ● Customer reference rating score TOP PERFORMER ● Year-over-year change in amount of customer references on Vendor on FeaturedCustomers.com with FeaturedCustomers platform significant market presence and ● Total # of profile views on FeaturedCustomers platform resources and enough customer ● Total # of customer reference views on FeaturedCustomers reference content to validate their vision. platform Top Performer's products are highly rated by its customers but have not achieved MARKET PRESENCE SCORE the customer base and scale of a Market Leader. ● Social media followers including LinkedIn, Twitter, & Facebook ● Vendor momentum based on web traffic and search trends ● Organic SEO key term rankings ● Company presence including # of press mentions COMPANY SCORE RISING STAR ● Total # of employees (based on social media and public Vendor on FeaturedCustomers.com that resources) does not have the market presence of ● Year-over-year change in # of employees over past 12 months Market Leaders or Top Performers, but ● Glassdoor ranking understands where the market is going and has disruptive technology. Rising ● Venture capital raised Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. SUMMER 2021 CUSTOMER SUCCESS REPORT Translation Management Software Category 3 2021 Customer Success Awards Check out this list of the highest rated Translation Management Software based on the FeaturedCustomers Customer Success Report. * Companies listed in alphabetical order SUMMER 2021 CUSTOMER SUCCESS REPORT Translation Management Software Category 4 2021 SUMMER 2021 Translation Management Software Category SUMMER 2021 CUSTOMER SUCCESS REPORT Translation Management Software Category 5 70 Total Customer References VIEW ALL REFERENCES Featured Testimonials ABOUT LIONBRIDGE Lionbridge is an excellent partner who assists us with our internal linguistic requests. We work together to achieve excellence in everything we do. For a company like ours, language technology solutions give us the best advantages, namely security, quality and consistency. SERGIO LOBO Lionbridge partners with brands to HEAD OF TRANSLATION SERVICES, SANTANDER break barriers and build bridges all over the world. For more than 20 years, we have helped companies Having a reliable translation partner made us think realistically about what we could achieve. connect with global customers by Multilingual to us means providing a reliable translated solution for the viewers. This also gives delivering marketing, testing and the in-country reps a site they could handle. The great thing about working with Lionbridge is that we no longer have to maintain 500 page websites in multiple countries around the world. globalization services in more than 300 languages. Through our JIM MACLEOD DIRECTOR OF CREATIVE & DIGITAL MARKETING, EXTREME NETWORKS world-class platform, we orchestrate a network of one million passionate experts in 5,000-plus cities, who partner with Life Fitness has many global reviewers that assist with translation review, but also have other responsibilities. Lionbridge’s Global Brand Voice has allowed our global teams to work with Lionbridge and brands to create culturally rich solidify our brand assets, including terminology databases and style guides. This has resulted in experiences. Relentless in our love high-quality translations that are entirely on brand, and require little to no review from our reviewers. of linguistics, we use the best of HEATHER SIEKER human and machine intelligence to EMEA MARKETING MANAGER, LIFE FITNESS forge understanding that resonates with our customers' customers. Based in Waltham, Lionbridge is the hub in our process to launch products and to launch Massachusetts, Lionbridge translated and localized content. Lionbridge helps us with translations, with maintains solution centers in 27 SEO, and does that with a really efficient and agile process. countries. Learn more at www.lionbridge.com. TOBIAS BERGSTORM DIRECTOR DIGITAL CHANNELS, THULE TRUSTED BY SUMMER 2021 CUSTOMER SUCCESS REPORT Translation Management Software Category 6 86 Total Customer References VIEW ALL REFERENCES Featured Testimonials ABOUT SMARTLING Smartling’s platform is robust and easy to use, simplifying project management for localization managers and delivering a smooth translation process for translation resources. Smartling is a language translation YUKIO NODA SR. LOCALIZATION PROJECT MANAGER, FLIPAGRAM company that enables customers to localize content across devices and platforms. The company is recognized by CSA Research as the Smartling has allowed us to translate our product into 5 languages quickly #1 Leader of the 2019 MarketFlex and easily, giving us the ability to expand our user base to global, non-English for Language-Oriented TMS, and speaking users. by users on G2 as the Leader of the MITCHELL COX 2019 G2 Grid for Translation INTERNATIONAL PROGRAM MANAGER, LUCIDCHART Management. Smartling established Enterprise Translation Cloud, a data-driven approach to localization, which enables its Smartling’s Translation Services is very professional, reliable, and easy customers to achieve higher to work with. To this day, Smartling continues to impress me. quality translation at a lower total THERESE MEEHLEIB cost. Smartling is the platform of FRONT END DEVELOPER, PAPILLON GRAND CANYON HELICOPTERS choice for hundreds of B2B and B2C brands, including InterContinental Hotels Group, Providing our reseller partners and customers with native-language content has proven to be Shopify, Slack and SurveyMonkey. an important differentiator in a competitive environment. Smartling made the entire translation Smartling is headquartered in New process simple and the creation of further language websites an easy decision. York, with offices in Dublin and FEDJA HVASTIJA London. DIGITAL SALES AND MARKETING MANAGER, NICELABEL TRUSTED BY SUMMER 2021 CUSTOMER SUCCESS REPORT Translation Management Software Category 7 95 Total Customer References VIEW ALL REFERENCES Featured Testimonials ABOUT TRANSPERFECT My team at Lufthansa has come back to me with two major findings when it comes to the TransPerfect solution: one is that it’s seamlessly integrating with our Adobe Experience Manager suite, which is a huge advantage for us. And the second is that it's just a very smooth and easy-running process and nothing compared to what we used to do in manual processes before. TransPerfect is the world’s largest provider of language services and SEBASTIAN RIEDLE HEAD OF E-COMMERCE, LUFTHANSA technology solutions for global business. From offices in over 90 cities on six continents, Mandarin Oriental values TransPerfect as a partner for a number of reasons: because of the efficiencies TransPerfect offers a full range of that you’ve driven in our business through the automated workflow and great use of technology, but services in 170+ languages to principally because we see you’ve got an established track record working in our industry and with other clients worldwide. More than 4,000 luxury players. I’ve been in the industry a long time, and I’ve seen the success you’ve had with other hotel global organizations employ companies. TransPerfect’s GlobalLink Product HEAD OF DIGITAL MANDARIN ORIENTAL Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, Growing direct bookings from international visitors to our hotels has been a key part of our TransPerfect is fully