Consumer Newsletter August 2013 FINNAIR HAS JOINED THE TRANSATLANTIC JOINT BUSINESS Our oneworld partner, Finnair, have officially entered into the transatlantic joint business. The airline joins British Airways, Iberia, American Airlines and British Airways’ subsidiary, OpenSkies, into the transatlantic alliance, with Finnair’s direct daily service between Helsinki and New York JFK. Finnair’s Helsinki home WELCOME TO provides a fast, convenient transfer hub for customers. British Airways’ codeshare is also now added to Finnair flights from Helsinki to seven THE LATEST short haul European destinations including Riga, Tallinn and Vilnius, plus five Finnish EDITION OF THE domestic destinations. These routes provide additional ‘back and beyond’ choices for BRITISH AIRWAYS our customers. NEWSLETTER AGENTS CAN NOW EARN A ONEWORLD It may sound like an obvious thing to say, but the airline industry is one which ‘DIPLOMA’ THROUGH ALLIANCE’S is constantly moving. Just as we are NEW RTW ACADEMY always flying our customers around the oneworld has created an interactive e-learning tool to educate travel agents on how to world, so we are continuously looking to sell oneworld products correctly and confidently. improve our products and services. This makes aviation a fast-moving business The fun and informative 30-minute training module leads the participant through a series of in more ways than one, so I hope this oneworld product lessons, with interactive exercises, video, text, images and award for completion. newsletter helps to keep you informed The first chapter delivers a strong sales message – how to sell oneworld fare products to of the very latest developments. customers – in addition to the commands and entries needed to book these products In this month’s newsletter you can find through GDS systems. out about a new Transatlantic Joint Its aim is to provide you with an overall introduction to the family of oneworld fare Business partner to offer greater choice products, but with a focus on our flagship oneworld Explorer fare. The training when flying between Europe and the programme also incorporates the use of the online Travel Planner, available via US. You’ll also discover a new ‘diploma’ oneworld.com, as a tool to enable agents and customers to build and price their ® from oneworld , changes to phone oneworld Explorer round-the-world itinerary easily and quickly. usage onboard our flights and, as usual, our new routes, terminal changes and oneworld Manager Alliance Fare Products Russell Atkinson said: “This learning tool schedule updates. reduces the fear of making costly errors and increases the confidence of the agents.” Upon completion of the module, agents will earn a certification proclaiming them Many thanks for your continued support ‘Round-the-World Explorer Specialist’. Other modules will follow in the next few months. and I hope you have a great month. To try out the module, go to travelagent.oneworld.com Chris Rankin Head of Consumer Sales NEW SERVICE FROM LCY-DUS INFO BYTES British Airways is starting services from London City Airport to Dusseldorf, the Baggage Information international business and financial centre of Germany. Flights will launch on 01 September with three well timed services a day, making it possible to do a full day’s Maximum checked bag dimensions: business in either city. 190cm x 75cm x 65cm (75in x 29.5in x 25.5in) Hand baggage allowance As well as being a key business city, Dusseldorf is also known for its arts. The city is Customers can take one standard-sized bag home to the Academy of Fine Arts and every year over four million visitors attend 56cm x 45cm x 25cm the largest funfair on the Rhine river. (22in x 18in x 10in) plus one laptop, briefcase or handbag sized 45cm x 36cm x 20cm (18in x 14in x 8in). When boarding the aircraft, all hand luggage must fit within the allowance, including any purchases made at the airport. Hand Baggage Only fares Applicable to short haul routes to/from London Gatwick only. If an Emerald or Sapphire cardholder purchases a Hand Baggage Only fare and subsequently pays to check in a bag, they are able to check in up to 32kg. Children (2-11 years) Have the same allowance as adults, plus one fully-collapsible pushchair (stroller) and one TERMINAL AND SCHEDULE CHANGES car seat. FOR WINTER 2013 Infants (under 2 years) Can have one standard sized bag (except hand • Flights to Bucharest will switch from Terminal 3 to Terminal 5 baggage only fares) plus one fully collapsible pushchair (stroller) and one car seat. It is not • New Sunday frequency for London Heathrow - Hyderabad possible to pay to take extra bags for an infant. • New Sunday frequency for London Heathrow - Mexico Frequent flyer allowances Additional frequent flyer allowances apply to all • Increase daily rotation for London Heathrow - Milan Linate customers travelling on the same booking. • Reduced Friday rotation for London Heathrow - Belfast Sporting equipment • Reduced Friday rotation for London Heathrow - Rotterdam Free of charge if taken as part of free checked baggage allowance; charged as extra bag if • Reduced Saturday rotation for London Heathrow - Glasgow taken in addition to free checked baggage allowance. • Reduced Saturday rotation for London Heathrow - Geneva Travelling in more than one cabin • Reduced Saturday rotation for London Heathrow - Zurich For itineraries involving more than one cabin, e.g. outbound in economy and return in business class, the most generous baggage allowance applies across the whole journey. CHANGE RINGS IN FOR PHONE USERS Travelling with separate tickets LANDING WITH BRITISH AIRWAYS For itineraries involving travelling on separate tickets, the baggage allowance for each ticket British Airways has become the first airline in Europe to allow its customers to switch applies individually. on their mobile phones and other handheld electronic devices after landing. Travelling with our partners Previously, customers have been forced to wait until their aircraft has come to a For itineraries involving flights operated by complete stop and the doors were opened before they could use their iPads, Kindles, British Airways, American Airlines, Iberia and eReaders and mobile phones. Now, once the aircraft has vacated the runway, cabin Japan Airlines the most generous baggage crew will make an announcement to customers to let them know they can use allowance applies across the whole journey. their handheld mobile devices. It will apply to every British Airways flight landing Other oneworld carriers might have different around the world, not just in the UK and Europe. The changes to not yet apply to baggage policies but they will not be honoured BA CityFlyer. when travelling with British Airways. The oneworld carriers are airberlin, American The approach by British Airways to the CAA was made in response to feedback from Airlines, British Airways, Cathay Pacific, Finnair, our customers. Customers on departing flights will still need to turn off all their handheld Iberia, Japan Airlines, LAN, Malaysia Airlines, electronic devices when the aircraft leaves the gate, in line with current regulations. Qantas, Royal Jordanian and S7 Airlines..