SERVICE DIRECTORY COMMUNITY PROVIDER UNIT Welcome to the community provider unit service directory. The community provider unit is responsible for providing community services to patients registered with Bromley GPs. Our principles for maintenance and development of community services are based around prevention, early intervention and close working with other organisations who deliver health and social care to the local population. We work in partnership with other NHS organisations, Bromley Council, voluntary organisations and other groups – and with you – to achieve this. SERVICE DIRECTORY Page Services 4 Care Co-ordination Team for Older People 5 Care Home Liaison Team 6 Child and Adolescent Mental Health Service – Tier 2 Psychology and Behaviour Management Service 7 Children’s Short Break Service 8 Chiropody and Podiatry Service 9 Community Heart Failure Service 10 Community Matrons 11 Community Nursing Team – Children 12 Community Paediatricians 13 Community Physiotherapy for Children 14 Community Physiotherapy Service for Adults – Rapid Response 15 Complex Communication Service 16 Continence Service (Bladder and Bowel Management) 17 Contraception and Reproductive Health Service 18 Diabetes Specialist Nursing 19 Dietetic Service (Community) 20 District Nursing 21 EMdoc – GP Out of Hours Service 22 Feeding Team 23 Health Improvement 24 Health Visiting Service 25 Hearing Assessment – Children 26 HIV/AIDS – Clinical Nurse Specialist 27 Hydrotherapy/Aquatots 28 ICES – Home Loan Service 29 Immunisation and Advisory Clinic 30 Intermediate Care Services. Community Assessment and Rehabilitation Teams 31 Occupational Therapy – Adults 32 Occupational Therapy – Children 34 Orthotics 35 Primary Care Mental Health Team 36 Primary Care Refugee Service 37 Safeguarding Children Nurse Team 38 School Nursing Team 39 Special Care Dental Services 40 Speech and Language Therapy – Adults 41 Speech and Language Therapy – Children 42 Tissue Viability Service 43 Wheelchair and Special Seating Assessment Service 44 Community Clinics. Page 3 of 42 Care Co-ordination Team for Older People Description of Service The Care Co-ordination Team is a multi-disciplinary / multi-agency (PCT/Social Services) service providing a pro-active preventative service to older people who have multiple complex health and social care needs. Core activities include: z Person centred holistic assessment using the Single Assessment Process. Through early intervention prevent ill health or deterioration of health by the mobilisation and co-ordination of appropriate resources from statutory and voluntary agencies,including provision of information and advice to individuals and their carers on all aspects of care. z To act as a resource working collaboratively with statutory and voluntary agencies. z To offer health and social care Needs Assessments for the informal carers of people with dementia, and support in group settings. z To work with Ethnic Minority Elders providing assessment of health and social care needs, as well as health promotion sessions in outreach settings. z To develop evidenced based interventions, in line with national and local requirements that will improve the quality of life for older people and their carers. z To have an in depth knowledge of Adult Protection. Who can refer The Team operates an open referral system (subject to eligibility criteria being met) and the client consenting to the referral, and also welcomes discussion prior to formal referral. How to make a routine referral By completion of a referral form from ~The Care Co-ordination Team for Older People, 55 Chislehurst Road, Orpington BR6 0DF. Tel: 01689 888003. Where to send the referral To the Care Co-ordination Team for Older People. 55 Chislehurst Road Orpington BR6 0DF Tel: 01689 888003 Fax: 01689 874309 How to make an emergency referral, if applicable n/a How to make out of hours contact with the service The Care Co-ordination Team Tel: 01689 888003 (voice mail available) Voice mail is normally picked up between 9 and 5 (weekdays only). Location(s) of service The Old School House, 55 Chislehurst Road, Orpington BR6 0DF Service Lead Micheline Faulkner, Clinical Nurse Specialist Complex Needs. Team Leader Care Co- ordination Team 4 http://nww.bromleypct.nhs.uk/servicesop.php 13/10/2008 Page 4 of 42 Care Home Liaison Team Description of Service The service provides support to the residents and staff of all Bromley borough Care Homes with nursing. The support may be patient specific and involve hands on input or advice or support of a more general nature. All members of the team are involved in supporting the ongoing professional development of nurses working in this area, providing information, advice, informal and formal teaching sessions within the care homes with nursing, as well as facilitating training through the Trust's training department. Who can refer The Nursing Team accepts referrals from any clinician within the Trust as well as from Social Services, Bromley Hospitals Trust and Care Homes with Nursing themselves. How to make a routine referral The Nursing Team, accepts referrals in any format, verbally, by phone, fax or letter. There are no pre-referral requirements other than that the individual should be in, or going into, a Bromley Care Home with Nursing Where to send the referral Willows Clinic, Red Hill, Chislehurst BR7 6DA Tel: 020 8295 2861 (direct line) How to make an emergency referral, if applicable By telephone to 020 8295 2861 or you can leave a message on the team mobile 07770 971084 How to make out of hours contact with the service n/a Location(s) of service Willows Clinic, Red Hill, Chislehurst BR7 6DA Service Lead Clinical Nurse Specialist, Care Home Liaison Team, Willows Clinic, Red Hill Kent BR7 6DA Tel: 020 8295 2861 Community Clinics The Willows Clinic 5 http://nww.bromleypct.nhs.uk/servicesop.php 13/10/2008 Page 5 of 42 Child and Adolescent Mental Health Service - Tier 2 Psychology and Behaviour Management Service Description of Service The Tier 2 service consists of individual specialist workers who help children, adolescents and their families with emotional, behavioural and psychological problems. The service is a multi-agency initiative and was set up as an additional specialist resource in response to the Joint CAMHS Strategy developed in Bromley in 1999. The service provides z Tier 1 liaison, consultation and training z Evidence based work such as problem-solving skills and cognitive behavioural therapy z Services to vulnerable children z Psychology services for children aged up to 18 years and their families with regard to mental health and behaviour management issues. Who can refer The CAMHS Tier 2 service operates an open referral policy ensuring equal access for all. Referrals can be made to the service direct from parents/carers, paediatricians, health visitors, speech & language therapists, GPs and other health professionals. How to make a routine referral Referrals can be made in writing by completing a CAMHS Tier 2 referral form available from the CAMHS Team at the Pheonix Children's Resource Centre, 40 Masons Hill, Bromley Kent. BR2 9JG Where to send the referral CAMHS Tier 2 Psychology & Behaviour Management Service Phoenix Children's Resource Centre 40 Masons Hill Bromley Kent BR2 9JG Tel : 020 8466 9988 Fax : 020 8466 8855 How to make an emergency referral, if applicable By telephone to 020 8466 9988 How to make out of hours contact with the service n/a Location(s) of service Phoenix Children's Resource Centre 40 Masons Hill Bromley Kent BR2 9JG Service Lead Kathleen Morris Consultant Clinical Psychologist Community Clinics Phoenix Children's Resource Centre 6 http://nww.bromleypct.nhs.uk/servicesop.php 13/10/2008 Page 6 of 42 Children's Short Break Service Description of Service Hollybank offers a range of short term break services for children with disabilities aged 0-19. The services offered include a home-based respite service for children aged 0-5, a term-time only creche facility for children aged 2-rising 5 and overnight short term breaks for children aged 5 - 19. Who can refer Referrals can be made by social services, relevant healthcare professionals, voluntary agencies or education via the Disability Resource panel. How to make a routine referral Contact one of the above agencies, who will then make the referral, subject to eligibility criteria. Where to send the referral The Children's Commissioning Department FAO Disability Resource Panel administrator Civic Centre Stockwell Close Bromley BR1 3UH 0208 464 3333 How to make an emergency referral, if applicable Emergency beds are not currently available to children not already known to the service. For children known to the service contact should be made by the social worker to the Hollybank Centre Manager How to make out of hours contact with the service Please contact Hollybank direct on 01689 894420 Location(s) of service Base: Hollybank, 143 Chislehurst Road, Petts Wood, Orpington Kent BR6 0DS Tel: 01689 894420 Fax: 01689 894439 Service Lead Amanda Veryard, Hollybank Centre Manager 01689 894423 7 http://nww.bromleypct.nhs.uk/servicesop.php 13/10/2008 Page 7 of 42 Chiropody and Podiatry Service Description of Service Provides a broad range of foot treatments and advice to those with a podiatric or medical need. Specialist services are offered in the following areas : wound management, diabetic management, podopaediatrics, minor surgery, biomechanics, orthotics. Eligible groups are : school children, people with a learning disability, people with physical/mental disability, diabetics, pregnant and nursing mothers. People over 65 can self refer (all others should be referred by GP or medical professional) Who can refer Over 65s and children can self refer. All others should be referred by GP or medical professional. How to make a routine referral Contact office who will send out application form. GP letter to be attached to form if applicable. Where to send the referral Foot Health Service - Podiatry Department 55 Chislehurst Road, Orpington, Kent, BR6 0DF Tel: 01689 888008/8009 Fax: 01689 874309 How to make an emergency referral, if applicable Direct to Chislehurst Road Clinic in writing (fax) or by phone.