The New Collaboration Experience Joao Justo Goncalves Collaboration Sales, Cisco Portugal © 20112010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Globalization (I) © 20112010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Globalization (II) © 20112010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Globalization (III) © 2011 4Cisco and/or its16 affiliates. May All rights reserved. Cisco Confidential 4 2012 © 20112010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 98% Made in USA 35% Made in USA 1970 2008 © 2011 6Cisco and/or its16 affiliates. May All rights reserved. ”Jumbo” 747 ”787” Cisco Confidential 6 2012 © 2011 Cisco and/or its affiliates. All rights reserved. mobile Cisco Confidential 7 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 PC World Post PC World z Applications Client OS Server Architecture Devices © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Cisco Jabber All-in-one UC Application Collaborate from Any Workspace • Presence & IM • PC, Mac, tablet, smart phone • Voice, Video, voice messaging • On-premises and Cloud • Desktop sharing, conferencing • Integration with Microsoft Office © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Best Experience Across PC, Tablet and Phone Addressing Needs of Post-PC Workspace Phone PC Tablet iPhone Android Blackberry Win OS Mac OS iPad Cius Samsung Nokia • Changes in device ownership • More choice - When, where, how & what device © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Jabber Video for iPad © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Jabber For Everyone © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Cisco Jabber Web Software Development Kit (SDK) Collaboration-Enable Web Applications • Rel. 1 available • Video Voice Video (Windows) - Q2 CY12 (Mac) – Q3 CY12 • SFDC, Google, LinkedIn IM/Chat Presence • www.jabberdeveloper.com Voice mail Web Conferencing © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Jabber Microsoft Office 2010 Integration Microsoft Outlook 2010 Cisco Presence Light-ups Cisco Click to IM/Call © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Virtual © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Cisco Virtualization Experience Infrastructure Bringing Desktop Virtualization AND Collaboration Together • Data security and • Voice, video, compliance IM, conference • Business continuity • Presence and agility • Mobility • Reduced TCO • Real time • Standardized IT experience, • Range of devices customizable user experience IT Standardization High Quality Experience © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Desktop Virtualization . End-to-End Suite of Technologies Architecture & . Desktop Streaming Validation . Application Virtualization . Terminal Services . Supporting Rich Media /UC VDI Cisco . Enhanced Security Virtual Desktop Infrastructure VXI . Application Industry Terms for VDI: Acceleration .Gartner: “Hosted Virtual Desktop” (HVD) .IDC: “Centralized Virtual Desktop” . POE / Energy Wise ©© 2011 2011 CiscoCisco and/or and/or itsits affiliates.affiliates. AllAll rightsrights reserved.reserved. Cisco Confidential 1818 • Video & Voice Support • Linux based endpoint App App Data • Monitors VXC 6215 Single:2560x1600 Desktop O/S Dual:1920x1200 • No PoE Signalling Unified CM and End User Unified Presence Server • Software Appliance on XP VXC 4000 and Windows 7 • Voice Support only Signalling Connection • Enables VXI Collaboration for Broker refurbished PCs Media Flow outside of Display Protocol Data Center ©© 2011 2011 CiscoCisco and/or and/or itsits affiliates.affiliates. AllAll rightsrights reserved.reserved. Cisco Confidential 1919 Meet Cisco Cius © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 High-definition Video with Cisco Cius . H.264 video standard . High-definition 720p video . Cisco TelePresence Interoperability . Built-in Cameras . Dual Independent Displays Video Out Virtual Desktop HDMI/Display Port USB/BT Cisco Cius Keyboard/ Mouse © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 Video everywhere © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Video the only form of communication that conveys the human factor © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 Why Video? With voice-only you are missing 100% of the unspoken communication 7% words 38% tone of voice 55% body language Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24 Volcano Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 25 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26 Cisco Telepresence Custom Edition ©© 2011 2011 CiscoCisco and/or and/or itsits affiliates.affiliates. AllAll rightsrights reserved.reserved. Cisco Confidential 2727 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 28 Across all Devices Any Time and Place Video Becomes Pervasive... © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 Building a Community of In-Person Experiences Co-Workers Customers Suppliers © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 Video enabled devicesfrom connecting devices to connecting people Video on Every Endpoint Integrated Architecture © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 Cisco TelePresence Broadest Industry Endpoint Portfolio! Personal Multipurpose Immersive Solutions Platform Vertical Exec Conf. Room CTS Series CTS Series CTS1100 CTS 1300 CTS 3210 Exec Office 18,14,10 Seat CTS500 Profile Series Configuration Virtual Classroom HealthPresence Profile Dual 65 Desktop Appliance CTS 3010 6 Seats EX60 / Horizontal EX90 CTS Profile 65 Custom Live Desk Active Collaboration HD PC Mobility Room Profile Dual 52 T Series Jabber Integrators T3 C90 6 Seats IP Video Telephony C60 Profile 42 / 52 C40 T3 Set Top Custom E20 9900 Series C20 MX200 / MX300 Quick Set T1 Extensions Collaboration 2 Seats WebEx Engage MXP Edge Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 32 Deploying Video successfully Do not compromise: Quality is key for user experience Transform your business: Video is the new Voice Usage & Adoption ©© 2011 2011 CiscoCisco and/or and/or itsits affiliates.affiliates. AllAll rightsrights reserved.reserved. Cisco Confidential 3333 Customer Challenges Catalyst Switching Capabilities • Keeping up with explosive video • Simplified video device provisioning with Auto Plug and Play growth: bandwidth and Smartport and UPOE endpoints • Delivering quality of experience: video is extremely latency and • Intelligent policy to prioritize mission critical Intelligent Policy and video applications bandwidth sensitive optimization • Troubleshooting video • Flexible QoS performance • Pre-deployment network readiness assessment Simplified Monitor and Troubleshoot • Real-time video monitoring and troubleshooting Benefits Scalable/ Simplified/Rapid Easily Integrate New Video High Quality Video Deployments Applications © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34 Troubleshooting On Switch Real-Time Permission Video Monitoring Latency, Netflow V9 Video Performance Jitter, Metrics: SSRC-ID, MIB Packet loss, Video Jitter TCP round trip time Network Performance: Video IPSLA Simulated Telepresence Traffic Hardware Based Traffic Simulator: Telepresence, IP Video Surveillance Camera, IP TV Network Wide Per Session Debug Tool: Mediatrace Mediatrace IPa Ipa, APb IPb © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35 Social software © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37 Communication today is everything Então?! ..Não viste o meu post no facebook?... ©© 2011 2011 CiscoCisco and/or and/or itsits affiliates.affiliates. AllAll rightsrights reserved.reserved. Cisco Confidential 3838 Intranets are static sources of information Intranets don’t allow 2 way conversations Collaboration spaces allow faster information interchange Collaboration spaces allow interaction and real time communication Collaboration spaces are relevant to Customer Care Center and teams ©© 2011 2011 CiscoCisco and/or and/or itsits affiliates.affiliates. AllAll rightsrights reserved.reserved. Cisco Confidential 3939 Cisco Quad 2.5 People Centric Collaboration Follow People & Communities Share with Confidence Click to follow from Profiles Enterprise Policy Management Share Comments & Ideas Access Backend Applications Comment, Like and Re-share IM, Calendaring, SharePoint, Custom Apps… Watch Critical Information Search & Find Experts Activity Stream and Watch List Context and Presence Enabled Drive Collaborative Decisions Create Rich Content In the loop without information overload Migroblogs, Wikis, Documents, Videos… Collaborate on the Go Collaborate in Real Time iPhone, iPad, Cius Click to: Call, IM, Meet Micro-Blogging © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40 Overview • Enable proactive customer service by queuing and assigning customer