www.pwc.com/cb Align, Build, Grow PwC Caribbean 2014 Supporting leading sectors in the Caribbean with the strength of our industry knowledge, capabilities and experience ©John Matheson “Coming together is a beginning; keeping together is progress; working together is success” — Henry Ford Best wishes for 2014 The biggest issue we see facing our clients revolves around how that two qualifications give us a distinct advantage: We have highly to grow profitably in a challenging economic environment – and talented and experienced people with the right skills and capabilities this goes for all types of businesses – whether local, regional or necessary to tackle the issues and opportunities facing our clients. international in scope. When we surveyed business leaders in our Secondly, we have the best network of firms in the Caribbean and in 16th Annual Global CEO Survey, we found they were continuing to 157 countries around the world to deliver services no matter where refine their operations, looking to cut costs without reducing value our clients operate. and seeking organic growth opportunities without large outlays of capital. Most important, they said they had a clear focus on More than ever, our focus is on how we can improve the delivery customers, and were working with them more closely than ever on of our services to our clients and increase their opportunities for programmes to stimulate demand, loyalty and joint innovation. success. We remain extremely humbled that organisations around the Caribbean and beyond continue to turn to us for help and advice. We work closely with our clients to help navigate change, transform their operating models, grow their business and build value for Darren Johnston, CEO, PwC Caribbean their customers – this is what PwC Caribbean does best. I believe Who we are Our primary industries and sectors include: Asset management PwC Caribbean is an integrated network of seven firms. Together, we serve clients across the Banking region in Bahamas, Bermuda, Cayman Islands, Consumer and industrial products and services East Caribbean (Barbados and BVI), Jamaica, Energy and utilities Trinidad & Tobago and Turks & Caicos. Telecoms We provide quality assurance, advisory, tax and Insurance and reinsurance corporate services to international, regional and local businesses, as well as a variety of Hospitality and tourism government organisations. Our 1,200 people work hard every day to help our clients succeed by navigating change, improving their operations, growing their business and delivering value to their customers. We also have ready access to the talent and expertise of 184,000 people in 157 countries across the PwC global network to achieve these aims. To learn more, visit us at www.pwc.com/cb This content is for general information purposes only and should not be used as a substitute for consultation with professional advisors. © 2013 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. PwC Caribbean Also contact Territory Office address Telephone Facsimile for queries on The Bahamas (BS) Providence House, East Hill St., Nassau (242) 302-5300 (242) 302-5350 East Caribbean • Barbados (BB) Barbados (246) 626-6700 (246) 436-1275 Anguilla, Antigua, Dominica, The Financial Services Centre, Bishop’s Court Hill, Grenada, Montserrat, St. Michael BB14004 St. Kitts-Nevis, St. Lucia, St. Vincent & the Grenadines • British Virgin Islands (BVI) British Virgin Islands (284) 494 4100 (284) 494 4480 Level 2, 139 Main Street Road Town, Tortola Bermuda (BM) Dorchester House, 7 Church Street West, (441) 299-7136 (441) 295-1242 Hamilton HM 11 Cayman Islands (KY) Strathvale House, 90 North Church Street, (345) 949-7000 (345) 949-7352 George Town, Grand Cayman Jamaica (JM) Scotiabank Centre, Duke Street, Kingston (876) 922-6230 (876) 967-1949 Belize Trinidad & Tobago (TT) PricewaterhouseCoopers Building, (868) 299-0700 (868) 623-6025 Guyana 11-13 Victoria Avenue, Port-of-Spain Turks & Caicos (TC) Abacus House, Tropicana Plaza, (649) 946-4890 (649) 946-4892 Leeward Highway, Providenciales Offices also in Freeport, Grand Bahama (The Bahamas), Montego Bay (Jamaica), and San Fernando (Trinidad). U.S.A. Bermuda GULF OF Bermuda and the Caribbean MEXICO Bahamas Turks and ATLANTIC Caicos OCEAN British Virgin Cayman Islands Islands Jamaica CARIBBEAN SEA Barbados Trinidad & Tobago “Dream no small dreams for they have no power to move the hearts of men” — Johann Wolfgang von Goethe ©Brian Rosen December S M T W T F S January 2014 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Sun Mon Tue Wed Thu Fri Sat 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 29 30 31 NEW YEAR’S February 5 6 7 8 9 10 11 BS S M T W T F S 1 2 3 4 5 6 7 8 12 13 14 15 16 17 18 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 19 20 21 22 23 24 25 BB 26 27 28 29 30 31 1 KY 2 3 4 5 6 7 8 The Bahamas Barbados Bermuda Cayman Islands 1 January New Year’s Day 1 January New Year’s Day 1 January New Year’s Day 1 January New Year’s Day 10 January Majority Rule Day 21 January Errol Barrow Day 18 April Good Friday 27 January National Heroes Day 18 April Good Friday 18 April Good Friday 26 May Bermuda Day 5 March Ash Wednesday 21 April Easter Monday 21 April Easter Monday 16 June National Heroes Day 18 April Good Friday 6 June Labour Day 28 April National Heroes Day 31 July Emancipation Day 21 April Easter Monday 9 June Whit Monday 1 May Labour Day 1 August Somer’s Day 19 May Discovery Day 10 July Independence Day 9 June Whit Monday 1 September Labour Day 16 June Queen’s Birthday 4 August Emancipation Day 1 August Emancipation Day 11 November Remembrance Day 7 July Constitution Day 13 October Discovery Day 4 August Kadooment Day 25 December Christmas Day 10 November Remembrance Day 25 December Christmas Day 30 November Independence Day 26 December Boxing Day 25 December Christmas Day 26 December Boxing Day (observed 26 December Boxing Day Mon. Dec. 1) 25 December Christmas Day 26 December Boxing Day Jamaica Trinidad & Tobago Turks & Caicos 2014 1 January New Year’s Day 1 January New Year’s Day 1 January New Year’s Day 5 March Ash Wednesday 3 - 4 March Carnival Monday and 10 March Commonwealth Day Tuesday National 18 April Good Friday 18 April Good Friday 21 April Easter Monday 30 March Spiritual Baptist 21 April Easter Monday Shouter Liberation Day 23 May Labour Day 28 May National Heroes Day holidays 1 August Emancipation Day 18 April Good Friday 16 June Her Majesty The Queen’s Birthday 6 August Independence Day 21 April Easter Monday 20 October National Heroes Day 30 May Indian Arrival Day 4 August Emancipation Day 25 December Christmas Day 19 June Corpus Christi 28 September National Youth Day 26 December Boxing Day 19 June Labour Day 13 October Columbus Day 1 August Emancipation Day 25 October International Human Rights Day 31 August Independence Day 24 September Republic Day 25 December Christmas Day (as decreed) Eid-ul-Fitr 26 December Boxing Day (as decreed) Divali 25 December Christmas Day 26 December Boxing Day “Strive not to be a success, but rather to be of value” — Albert Einstein © Benjamin Howell / istock January S M T W T F S February 2014 1 2 3 4 5 6 7 8 9 10 11 Sun Mon Tue Wed Thu Fri Sat 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 26 27 28 29 30 31 March 2 3 4 5 6 7 8 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 16 17 18 19 20 21 22 30 31 23 24 25 26 27 28 1 2 3 4 5 6 7 8 Insurance and reinsurance Transformational changes are putting existing insurance Our Insurance and Reinsurance practice is a leading business models at risk. Insurers that succeed will: provider of professional services to life, commercial, captive, and casualty insurers and reinsurers, and • Quickly adapt insurance brokers. • Focus on the customer • Continuously improve and build their analytical We can help insurance and reinsurance companies with the capability issues, trends and challenges they face, including: • Innovate and reinvent • Business strategy They will anticipate change and quickly capitalise on • Corporate governance emerging opportunities. • Risk and capital management Those slow to respond to change risk finding themselves • Fraud risks and controls priced out of the market, falling short of customer • Policy administration, claims and billing expectations, and under threat from aggressive new transformation entrants. • Actuarial issues • Regulatory compliance In the Caribbean, the insurance industry faces a particularly challenging environment with regulatory • Financial reporting, including insurance contracts and statutory accounting pressures, changing trading blocks and fierce, relentless competition. • Taxation • Mergers and acquisitions • Entity creation and corporate secretarial and advisory support “It is in your moments of decision that your destiny is shaped” — Tony Robbins © Lidian Neeleman / istock February S M T W T F S March 2014 1 2 3 4 5 6 7 8 Sun Mon Tue Wed Thu Fri Sat 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 1 23 24 25 26 27 28 April 2 3 4 5 6 7 8 TT TT ASH WEDNESDAY S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 9 10 11 12 13 14 15 TC 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 TT Banking and capital markets Banking and capital markets companies face multiple compliance, risk management, corporate governance, growth challenges: internal audit and adherence to International Financial Reporting Standards.