Global Leaders in Innovative Full Service Airline Training committed to excellence Welcome At CTC we are proud of the reputation that we have built over time as worldwide providers of innovative training solutions. This reputation is founded on the delivery of our core values: expertise, quality, innovation and flexibility. With our state-of-the-art Crew Training Centres across the globe and specialist training personnel, we are able to provide our client airlines with every element of airline crew training. We offer a wide range of training options from basic CPL/IR licence through to Type Rating on the most popular commercial aircraft today including Boeing and Airbus, and onwards to training airline instructors and examiners. From crew selection through to crew supply and from CRM courses to Command Training, CTC can deliver all your needs; we are truly a ‘full service’ airline training specialist. To do this we enjoy comprehensive Joint Aviation Authority approvals as a Type-Rating Training Organisation and Flight Training Organisation and we have received approvals from many other regulatory authorities around the world. Equally as important, we enjoy the trust and loyalty of many of the world’s leading airlines – whether it be for the supply of a standalone training course, or for the outsourcing of all of their crew training needs. These factors make CTC your first choice partner to provide specialist aviation training and support – worldwide – for all your aircrew requirements. We look forward to being of service to you. Captain Chris Clarke Group Chairman CTC Aviation Group plc 1 WELCOME ‘CTC has supported us throughout our growth. A company of quality and innovation, they have trained over 1,000 of our cadet and direct entry pilots’ – Captain Jim Pegram, Head of Flight Operations, easyJet Amongst our clients… Aer Lingus FlyGlobespan Royal Flight Oman Air New Zealand FlyLal Training Royal Jet Group Air Seychelles Hellas Jet Seychelles CAA BAe Systems Irish Aviation Authority Singapore Airlines bmi baby Jazeera Airways Thomas Cook Airlines/My Travel British Airways Jet2.com Thomsonfly/First Choice Airways CityJet Jetstar Pacific Airlines Titan Airways DHL Air Ltd Kuwait Airways Transavia Eagle Airways Monarch Airlines UK Civil Aviation Authority easyJet NetJets Virgin Atlantic Airways EuroCypria Airlines OpenSkies Flightline PrivatAir flybe Royal Brunei Airlines 2 ‘Committed to excellence’ is more than a slogan at CTC – it’s our way of life. 3 OUR PRINCIPLES Our principles, your success Our Expertise Our Flexibility The cornerstone of our organisation is our commitment We treat each of our clients as unique and tailor our support to employing staff who are proven experts in their field. and training programmes to suit their individual Standard This means that the pilots and cabin crew who we Operating Procedures, culture and objectives. train acquire both the necessary knowledge to conduct In essence, CTC becomes your own Training and their duties expertly, and the culture of commitment to Management Services Department, but without the excellence that our training team will inspire in them. expensive infrastructure, personnel costs and compliance This culture is naturally adopted as standard when they procedures that an in-house department would demand. return to their airlines and bases. Then, secure in the Whatever the stage of your business – from start-up to knowledge that your staff are fully competent in the national flag carrier – we work with you to drive your execution of their duties, you’re free to concentrate business forward. on the logistics and efficiency of your business. Our Quality Our Innovation CTC is recognised throughout the aviation industry Aviation is a fast-moving industry in more ways than one. for the rigour of our selection and training procedures. We live in an age of rapid technical innovation, but also one Our full-time employed Training Captains and Instructors where increasing social and governmental pressures – are among the most experienced in commercial aviation; national and global – can severely squeeze operators’ margins. in many cases they fly regularly with our client airlines in As well as reacting swiftly to your changing needs, order to ensure the highest level of standardisation to each we strive to anticipate them by developing training client’s procedures. programmes that are increasingly cost-effective, This means that we are actively aware of the pressures using state-of-the-art facilities and equipment. and problems that airlines face in the real world outside As a result, you can be assured that our training and the classroom or simulator on a day-to-day basis. support services will serve you well into the future. This hands-on involvement in the industry ensures that your evolving requirements will have been anticipated, and quality solutions prepared. 4 Our full service airline training portfolio One Company, One Standard, One Vision… Bridge Training • The most comprehensive generic bridge training courses available • The most crucial step in the development of an airline pilot • Proven to deliver significant cost savings in subsequent type rating training ATPL Training • Modern facilities with a fleet of the latest hi-tech aircraft • Fully approved integrated and modular courses • Airline orientated training throughout Aircrew Selection • Complete or supportive selection services • Vast experience of both pilot and cabin crew selection • Selection skills training 5 FULL SERVICE PORTFOLIO One Company, One Standard, One Vision… Instructor and Examiner Training • Type Rating Instructor (TRI) Core courses and Advanced Trainer Skills courses • TRI Type Specific courses • Type Rating Examiner Standardisation courses Command Skills Development • Equipping pilots with command skills • Enhancing decision making and professional skills • Classroom and simulator based Innovative, cost-effective sponsorship and employment programmes • Reducing risk and cost for the airline industry • Promoting career development for aspiring pilots • Enabling financing opportunities for all applicants Type Rating Training • Fully approved type rating courses for the most popular Boeing and Airbus types • Additional types considered at airline request • Additional modules such as Low Visibility Operations, ETOPS and Operator Proficiency Bridge Training Checks available • The most comprehensive generic bridge training courses available • The most crucial step in the development of an airline pilot • Proven to deliver significant cost savings in subsequent type rating training ...One Result 6 CTC has the scope to deliver a comprehensive range of services to complement your business. 7 COMPREHENSIVE SUPPORT Non-Technical Skills, Cabin Crew Training, Consultancy and Line Support Crew Resource Management Training Consultancy and Line Support Services Since CRM training became mandatory CTC has played a Our CTC management teams are some of the most experienced primary role in developing CRM training, working closely in the world, having collectively spent many years as senior with the CAA and Royal Aeronautical Society on CRM managers within major airlines. They are focused on providing performance standards. practical support and advice, and on helping our clients to implement cost-effective solutions speedily and efficiently. Our CAA-approved CRM training portfolio includes courses for all aircrew including CRM Instructors (CRMI). Programmes Consultancy and management support is of course tailored to can be provided for pilots or cabin crew only (or combined) your exact requirements, including your deadlines. If you are and can be tailored to individual airline requirements. All of our looking for innovation and a fresh approach, our teams are CRM courses are designed to meet the requirements of CAP 737 not backward in coming forward when it comes to challenging and Document 29. established practices, opinions and attitudes. We have provided extensive consultancy and support services Flight and Cabin Crew Selection Services in the following sectors: Experience has shown that a comprehensive and standardised ■ New Airline or Fleet Introductions selection procedure for aircrew reduces costs and staff turnover, ■ Selection and Recruitment Support raises standards and improves career development aspirations. ■ Line Support By entrusting this critical role to CTC, considerable management ■ Safety Audits time can be saved in the confidence that our tried and tested ■ Training Captain and Examiner Support procedures will cater for your airline’s individual requirements. ■ Recurrent Training support Cabin Crew Training Executive Jet Operational Management Cabin crew are the public face of an airline. Their performance, CTC operates a number of executive aircraft for clients attitude and skills have a direct impact on an airline’s image from its base in Bournemouth UK. Your executive aircraft will and on the passenger’s travelling experience. It is essential, be managed by an organisation equipped to airline standards. therefore, that crews’ initial and ongoing training provide a With its unequalled resources of training facilities, ideally located strong foundation for the company’s reputation. base and the highest quality of both operational and flight crew We offer high-quality, cost-effective cabin crew training personnel, CTC has every facility to ensure that you receive the courses tailored to the needs and styles of individual airlines, very highest quality of service. including an extensive