Servant Leadership and other Lessons Learned from the Montreal Olympic Stadium Tina Cerulli, PMP Presentation to PMI Champlain Valley Objectives 1. Demonstrate the benefits of: • Servant Leadership • Implementing Lessons Learned • Sound Project Management 2. Case Study: Montreal Olympic Stadium 3. Recommendation: Old Stadium or New Stadium? 16/05/2013 Copyright@Tina Cerulli, PMP 2 Potential Expos Return If the Montreal Expos return, where should they play? Old Stadium or New Stadium? Faster Cheaper Better 16/05/2013 Copyright@Tina Cerulli, PMP 3 Lessons Learned • If & How to Use Them • Unique Project Output • Perception is Reality • Consider All Sources 16/05/2013 Copyright@Tina Cerulli, PMP 4 Lessons Learned from Construction Project of the Montreal Olympic Stadium Initiating Planning Executing Closing Dec 4, 1969 May 2, 1970 April 23, 1973 July 17, 1976 Nov 6, 2006 16/05/2013 Copyright@Tina Cerulli, PMP 5 Jean Drapeau’s Vision • Place Des Arts 1963 • 1st IOC Application 1965 • Metro 1966 • Expo’67 1967 • Montreal Expos 1969 16/05/2013 Copyright@Tina Cerulli, PMP 6 Initiating the Construction Project Initiating Planning Executing Closing Dec 4, 1969 - May 2, 1970 16/05/2013 Copyright@Tina Cerulli, PMP 7 Project Description • Development of Park Maisonneuve “The ugliness of slums in which people live doesn’t matter if we can make them stand wide-eyed in admiration of works of art they don’t understand.” - Jean Drapeau, 1967 16/05/2013 Tina Cerulli, B.Eng, MCSE, PMP 8 High Level Requirements Stakeholder Req # Requirement Description IOC 1 Olympism 2 Multi-purpose stadium 3 High Seating Capacity 4 Safety (Exits/Access) 5 Open-air Environment City of Montreal 6 Retractable Roof for Professional Baseball 7 Field for Professional Baseball 8 Field for Professional Football 9 Modest (like the 1952 Helsinki Games) 16/05/2013 Copyright@Tina Cerulli, PMP 9 OBS PM Jean Drapeau Architect Roger Taillibert PM Games PM Installations Planning Claude Phaneuf Paul Howell 16/05/2013 Copyright@Tina Cerulli, PMP 10 Architect Roger Taillibert • Born in France • International Sports Facilities • Commander of the Légion d'Honneur 16/05/2013 Copyright@Tina Cerulli, PMP 11 City Engineer Claude Phaneuf 16/05/2013 Copyright@Tina Cerulli, PMP 12 Planning Paul Howell 16/05/2013 Copyright@Tina Cerulli, PMP 13 External Stakeholders • Customers • Governments • International Media • Worldwide Audience Montreal Citizen’s Movement 16/05/2013 Copyright@Tina Cerulli, PMP 14 Planning the Construction Project Initiating Planning Executing Closing May 1970 – April 1973 16/05/2013 Copyright@Tina Cerulli, PMP 15 WBS: Olympic Stadium Stadium Shell Tower Roof Field 16/05/2013 Copyright@Tina Cerulli, PMP 16 Planning the Shell Design • Le Parc des Princes – Designed by French Architect Roger Taillibert, 1972 16/05/2013 Copyright@Tina Cerulli, PMP 17 Taillibert’s Architectural Style • Curved Line Opposing Curved Line • Concrete vs Steel • Pre-Fab Components • Sloping Roof • 34 Unique Consoles • Innovative 16/05/2013 Copyright@Tina Cerulli, PMP 18 Planning the Tower Design • 1st freestanding structure leaning into space • 45 degrees • As Tall as Washington Monument • Triangular base • Swimming Pool 16/05/2013 Copyright@Tina Cerulli, PMP 19 Planning the Roof Design • Retractable • Movable Fabric • Umbrella • Piscine Carnot, Paris • April 1972 Presentation 16/05/2013 Copyright@Tina Cerulli, PMP 20 Planning the Field Design • Customers – Montreal Expos (Baseball) – Montreal Alouettes (Football) 16/05/2013 Copyright@Tina Cerulli, PMP 21 Planned Cost of Quality Inexpensive Expensive • Simple • Complex • Fast • Slow • Proven Design • Unique Design • High Quality • Rework • Concrete • Steel 16/05/2013 Copyright@Tina Cerulli, PMP 22 Budget Planning • 1972 Forecasted Construction Costs: $ 250 M • Self-Financed => No Sponsor Required! “The Montreal Olympics can no more have a deficit than a man can have a baby.” - Jean Drapeau, 1973 16/05/2013 Copyright@Tina Cerulli, PMP 23 Time Planning • February 3, 1973: 1st Master Schedule for Construction – 6 month late Forecast, 3 years before Delivery!! Construction Construction Installation Excavation Shell Tower Roof 16/05/2013 Copyright@Tina Cerulli, PMP 24 Communication Planning Purpose Stakeholder Type of Communication When Progress • Schedule (CPM) Once a COJO Tracking • PAP Process Month Construction • Schedule (BART Chart) Daily • Written Progress IOC Reports Ad Hoc • Presentations World Marketing • Pamphlets, Brochures Late Audience Public • Video Presentation Ad Hoc Media Relations • Press Conference 16/05/2013 Copyright@Tina Cerulli, PMP 25 Procurement Planning • No Competitive Bidding – Didn’t work in Munich • Consequences – Perception of Unfairness / Over-Spending – Sabotage 16/05/2013 Copyright@Tina Cerulli, PMP 26 Executing the Construction Project Initiating Planning Executing Closing April 28, 1973 – July 9, 1976 16/05/2013 Copyright@Tina Cerulli, PMP 27 Work Progress 1973-74 • Inflation • Costs Up • Resource Scarcity • Resources Up • Strikes (Nov-Feb) • Delays • Lack of Competence • Soil too weak 16/05/2013 Copyright@Tina Cerulli, PMP 28 Re-Org #1 Sponsor Product Owner Installations Games Design Duranceau Construction 16/05/2013 Copyright@Tina Cerulli, PMP 29 Re-Org #1 Sponsor Product Owner Installations Lavalin Games City Design Duranceau- Construction Lavalin Desourdy 16/05/2013 Copyright@Tina Cerulli, PMP 30 Work Progress 1975 • Jockeying for Power • Delays • Resource Congestion • Costs Up • Strikes (May-Oct) • Dissention • No more Money! • Bail Out! 31 Re-Org #2 Sponsor X Product Owner X Installations Lavalin Games City Design Duranceau- Construction Lavalin Desourdy 16/05/2013 Copyright@Tina Cerulli, PMP 32 Re-Org #2 Sponsor Olympic Installations Board Product French Contractors Owner Installations Lavalin Games City Design Duranceau- Construction Lavalin Desourdy 16/05/2013 Copyright@Tina Cerulli, PMP 33 Work Progress 1976 • Clearer Leadership • Rushed Work • Working OT • Costs Up • PR Management • Progress Up 16/05/2013 Copyright@Tina Cerulli, PMP 34 Scope Incomplete: Stadium Shell Field Tower Roof 16/05/2013 Copyright@Tina Cerulli, PMP 35 “Modest” or Over Budget? • Planned = $ 250 M • Actual = $1213 M • Deviation = 385 % 16/05/2013 Copyright@Tina Cerulli, PMP 36 Lessons Learned “The future will be the judge. Every time a man tries to do something that lasts beyond his own time, he has troubles. I’m sure no one understood the significance of the Sphinx, the pyramids or the Eiffel Tower.” - Jean Drapeau, 1976 16/05/2013 Copyright@Tina Cerulli, PMP 37 Lessons Learned • Scope: Adapt Accordingly • Quality: Meet the Requirements First • Cost: “Run Your Project Like a Business” • Time: Plan for the worst • HR: Clarify Expectations • Risk: Keep Highest Risk off Critical Path • Procurement: Have Contracts with Penalties • Communication: Be Proactive & Transparent 16/05/2013 Copyright@Tina Cerulli, PMP 38 Lessons Learned • Stakeholders: Be a Servant Leader – Listen Actively – Be Aware – Be Understanding & Empathetic – Have Foresight – Be Persuasive – Have Stewardship – Provide Healing – Conceptualize – Commit to the Growth of People – Build Your Community 16/05/2013 Copyright@Tina Cerulli, PMP 39 DELIVERING TO EXPOS APRIL 1977 16/05/2013 Copyright@Tina Cerulli, PMP 40 Tower 1979-1987 • Design Change • Delays & Rework • Explosions • Costs Up • Fires • Safety Concerns • Falling Concrete • Games Postponed • Raining / Freezing • Loss of Revenue 41 Retractable Roof 1988-1998 • Design Changes • Delays & Rework • Malfunctions • Costs Up • Wind Constraints • Games Postponed • Rips • Loss of Revenue 42 Fixed Roof 1998-2013 • Design Change • Delays & Rework • Panel Collapse • Costs Up • Rips • Injuries / Safety • Fire Hazard • Closed in Winter • Replacement • Loss of Revenue 43 1991-2013 Concrete Shell • Beam crashes • Delays & Rework • Wall Collapses • Costs Up • Slab Falls • Safety Concerns • Cracks • Expos / Auto Show • Lost Revenue 44 Closing the Construction Project Initiating Planning Executing Closing Nov 2006 16/05/2013 Copyright@Tina Cerulli, PMP 45 More Lessons Learned – Cost of Non-Conformance & Poor Quality • Total Cost in 2006: $1.47B • Revenue in 2012: $5.6M Deficit 16/05/2013 Copyright@Tina Cerulli, PMP 46 More Lessons Learned – Stakeholder DisEngagement OIB’s Attempt at Servant Leadership “Dreadful. Too expensive. Horrible. Useless. The Roof.” 16/05/2013 Copyright@Tina Cerulli, PMP 48 OIB’s Response Demolition is not an option! 16/05/2013 Copyright@Tina Cerulli, PMP 49 Potential Expos Return If the Montreal Expos return, where should they play? Old Stadium or New Stadium? Faster Cheaper Better 16/05/2013 Copyright@Tina Cerulli, PMP 50 OIB’s Recommendation Future = Past = Old Stadium Added Value = ZERO! • More Cost of Poor Quality • More Cost to Tax Payers – Roof ($300M?) • More Negative ROI – Concrete Repairs • Continued Dissatisfaction 16/05/2013 Copyright@Tina Cerulli, PMP 51 OIB’s Recommendation Future = Past = Old Stadium Added Value = ZERO! • More Cost of Poor Quality • More Cost to Tax Payers – Roof ($300M?) • More Negative ROI – Concrete Repairs • Continued Dissatisfaction 16/05/2013 Copyright@Tina Cerulli, PMP 52 My Recommendation: Strive for Excellence this time! Future = New Stadium Added Value = Positive ROI! • Customer Driven • Stakeholder Satisfaction • Built Sound PM Principles • Generate Revenue • Privately Owned • End Tax Payer Subsidies 16/05/2013 Copyright@Tina Cerulli, PMP 53 PMI CV Advertisement .