® Preventing Overcrowding at Union Station ® ® If a service disruption affects BNSF, NORTH CONCOURSE ADAMS ST SouthWest Service and/or Heritage CANAL ST 1 3 5 7 9 11 13 15 17 19 Corridor trains at Union Station, ADAMS Food Court Metra, BNSF Railway and Amtrak will ENTRANCE Level Concourse implement a plan to control the flow of Level Loading/ METRA CHICAGO RIVER pedestrians and prevent overcrowding Staging area TICKETS in the South Concourse waiting area. Restricted GREAT Access The plan will require all passengers to HALL enter to the South Concourse through (open) the wide corridor from the Metra ticket ST CLINTON area. This will be accomplished primar- LOADING/ CLOSED STAGING ily by shutting off access to the escala- AREA tors/stairs that feed the concourse from JACKSON ENTRANCE the food court level. Passengers who 4 6 8 10 12 14 16 18 20 22 use the entrance at Jackson and the 2 Chicago River will have to walk north, JACKSON BLVD SOUTH CONCOURSE use the escalators/stairs that feed the p MAP 1 North Concourse and double back south past the Metra ticket area to the wide corridor to the South Concourse. NORTH CONCOURSE ADAMS ST That corridor will serve as the main CANAL ST 1 3 5 7 9 11 13 15 17 19 loading/staging area for trains until ADAMS Food Court service returns to normal. ENTRANCE Level Concourse Level If the Great Hall is open (MAP 1), Loading/ METRA CHICAGO RIVER Staging area passengers will be encouraged to wait TICKETS Restricted there. Metra will provide updates with GREAT Access public address system announcements HALL supplemented by staff members with (closed) CLINTON ST CLINTON bullhorns. Riders who enter Union LOADING/ CLOSED Station from Clinton/Adams and STAGING Clinton/Jackson will have to walk AREA JACKSON through the Great Hall to get to the ENTRANCE 4 6 8 10 12 14 16 18 20 22 staging area. 2 JACKSON BLVD If the Great Hall is closed, passengers SOUTH CONCOURSE will have to use a different entrance/ p MAP 2 This map shows the pedestrian walkways that will be used during path to the staging area, as shown a service interruption when the Great Hall is closed. on MAP 2. In the event of a disruption that is NORTH CONCOURSE only affecting BNSF trains, South- ADAMS ST West Service and Heritage Corridor CANAL ST 1 3 5 7 9 11 13 15 17 19 ADAMS Food Court passengers will be allowed to enter ENTRANCE Level Concourse the South Concourse via the hallway Level that connects the South and North Loading/ METRA CHICAGO RIVER Staging area Concourses to the Amtrak ticket area, TICKETS GREAT Restricted as shown on MAP 3. BNSF riders Access HALL AMTRAK will be directed to the staging area. TICKETS (open) Please obey instructions from Metra, ST CLINTON LOADING/ ESCALATORS OPEN TO BNSF and Amtrak personnel and police. STAGING CLOSED SWS, HC Metra, BNSF and Amtrak thank you for AREA your cooperation and understanding. JACKSON ENTRANCE 4 6 8 10 12 14 16 18 20 22 2 JACKSON BLVD SOUTH CONCOURSE p MAP 3 This map shows the walkways that will be used when the BNSF Line is Please save for experiencing service issues but the SouthWest Service and Heritage Corridor are operating. SWS and HC riders will enter the South Concourse through the future reference. corridor that connects the concourses to the Amtrak ticketing area in the center. NORTH CONCOURSE ADAMS ST CANAL ST 13 57 91113151719 ADAMS Food Court ENTRANCE Level Concourse Level Loading/ METRA CHICAGO RIVER Staging area TICKETS Restricted GREAT Access HALL (open) CLINTON ST CLINTON LOADING/ CLOSED STAGING AREA JACKSON ENTRANCE 46 8101214161820 22 2 JACKSON BLVD SOUTH CONCOURSE NORTH CONCOURSE ADAMS ST CANAL ST 13 57 91113151719 ADAMS Food Court ENTRANCE Level Concourse Level Loading/ METRA CHICAGO RIVER Staging area TICKETS Restricted GREAT Access HALL (closed) CLINTON ST CLINTON LOADING/ CLOSED STAGING AREA JACKSON ENTRANCE 46 8101214161820 22 2 JACKSON BLVD SOUTH CONCOURSE NORTH CONCOURSE ADAMS ST CANAL ST 13 57 91113151719 ADAMS Food Court ENTRANCE Level Concourse Level Loading/ METRA CHICAGO RIVER Staging area TICKETS Restricted GREAT Access HALL AMTRAK TICKETS (open) CLINTON ST CLINTON LOADING/ ESCALATORS OPEN TO STAGING CLOSED SWS, HC AREA JACKSON ENTRANCE 46 8101214161820 22 2 JACKSON BLVD SOUTH CONCOURSE.