DECEMBER 2006 FLIGHT AIRWORTHINESS SUPPORT 39 TECHNOLOGY AIRBUS TECHNICAL MAGAZINE FAST 39 FAST CUSTOMER SUPPORT AROUND THE CLOCK... AROUND THE WORLD Customer Services events WORLDWIDE Jean-Daniel Leroy VP Customer Support Tel: +33 (0)5 61 93 35 04 Fax: +33 (0)5 61 93 41 01 USA/CANADA Just happened Coming soon Thorsten Eckhoff Senior Director Customer Support HUMAN FACTORS SYMPOSIUM SPARES, SUPPLIERS & 15TH PERFORMANCE & Tel: +1 (703) 834 3506 MOSCOW, RUSSIA WARRANTY SYMPOSIUM OPERATIONS CONFERENCE Fax: +1 (703) 834 3463@ 14-16 JUNE BANGKOK, THAILAND PUERTO-VALLARTA, MEXICO CHINA Customer Support Centres The 22nd Human Factors Symposium 12-14 MARCH 2007 23-27 APRIL 2007 Peter Tiarks Training centres took place with the theme of: ‘Human This will be the 3rd regional Spares, As for every two years since 1980, Spares centres / Regional warehouses Senior Director Customer Support Resident Customer Support Managers (RCSM) Factors as a core value at Airbus’. The Suppliers and Warranty Symposium. the 15th Performance and Operations Tel: +86 10 804 86161 Ext 5040 symposium encompassed HF strate- Following the success of the previous Conference will take place in Puerto- Fax: +86 10 804 86162 / 63 RCSM location Country RCSM location Country symposia in Hainan and Athens, this Vallarta. Flight crews, operations Abu Dhabi United Arab Emirates London United Kingdom gy, HF training, operations and threat, RESIDENT CUSTOMER SUPPORT ADMINISTRATION regional symposium for the Middle specialists, flight operations engin- Ajaccio France Louisville United States of America error management in flight operations, Jean-Philippe Guillon Algiers Algeria Luanda Angola ATC and maintenance. Particular East, Asian and Pacific regions will eers, and performance specialists Director Almaty Kazakhstan Luton United Kingdom importance was given to the Human present progress made from the from all Airbus operators are invited Al-Manamah Bahrain Macau S.A.R. China Resident Customer Support Administration Amman Jordan Madrid Spain Factors Toolkit Project, which is previous symposia and provide the to attend and actively participate in Tel: +33 (0)5 61 93 31 02 Amsterdam Netherlands Manchester United Kingdom intended to reconcile Human Factors latest news concerning current initia- this event, which will offer numerous Fax: +33 (0)5 61 93 49 64 Athens Greece Manila Philippines tives in all three areas. opportunities to constructively ex- Auckland New Zealand Mauritius Mauritius theory with operational guidance. TECHNICAL, SPARES, TRAINING Baku Azerbaijan Memphis United States of America The event was sponsored by ICAO The symposium will be an opportuni- change views and information, and Airbus has its main spares centre in Hamburg, Bandar Seri Begawan Brunei Mexico City Mexico and IAC (Interstate Aviation ty for customers in these regions to increase mutual cooperation and Bangalore India Miami United States of America and regional warehouses in Frankfurt, Bangkok Thailand Milan Italy Committee) of the CIS (Common- exchange and express views con- communication. The conference will Washington D.C., Beijing and Singapore. Barcelona Spain Minneapolis United States of America wealth of Independent States). cerning their daily practice and expe- address many operational topics Beijing China Montreal Canada riences, with the continual aim from covering all Airbus aircraft models in Airbus operates 24 hours a day every day. Beirut Lebanon Moscow Russia Berlin Germany Mumbai India TRAINING SYMPOSIUM Airbus and suppliers to assist in various sessions such as Looking Airbus Technical AOG Centre (AIRTAC) Brussels Belgium Nanchang China SAN FRANCISCO, USA reducing operating costs. Speakers Ahead, CNS/ATM (Communication, Tel: +33 (0)5 61 93 34 00 Bucuresti Romania Nanjing China 2-5 OCTOBER 2006 Fax: +33 (0)5 61 93 35 00 Buenos Aires Argentina New York United States of America from Airbus and suppliers will both be Navigation, Surveillance/Air Traffic Cairo Egypt Newcastle Australia The 8th Training Symposium was an present and available to discuss Management), Flight Economics, [email protected] Casablanca Morocco Ningbo China arena not only to present continuing spares, supplier and warranty related e-Documentation, Operations, Perf- Charlotte United States of America Noumea New Caledonia Spares AOGs in North America should be Chengdu China Palma de Mallorca Spain improvements in the training topics. ormance, Electronic Flight Bag… addressed to: Cologne Germany Paris France processes, but also to listen to the On-line sessions and workshops are Invitations for the conference will be Tel: +1 (703) 729 9000 Colombo Sri Lanka Paro Bhutan customers views on existing systems Fax: +1 (703) 729 4373 Copenhagen Denmark Phoenix United States of America planned for an interactive and sent soon. Dalian China Pittsburgh United States of America and thoughts on future solutions. Four dynamic exchange of information at Spares AOGs outside North America Damascus Syria Prague Czech Republic separate conference streams covered the end of the symposium. Delhi India Quito Ecuador should be addressed to: Denver United States of America Rome Italy pilot training, cabin crew training, Tel: +49 (40) 50 76 4001 Detroit United States of America Sana’a Yemen maintenance training and simulation A320 FAMILY SYMPOSIUM Fax: +49 (40) 50 76 4011 Dhaka Bangladesh San Francisco United States of America & training technologies. These com- BANGKOK, THAILAND [email protected] Doha Qatar San Salvador El Salvador Dubai United Arab Emirates Santiago Chile plemented an exhibition featuring the 07-11 APRIL 2007 Spares related HMV issues outside Dublin Ireland Sao Paulo Brazil Airbus will propose a basic agenda Dusseldorf Germany Seoul South Korea latest developments in these fields. North America should be addressed to: Inspired by the background of the that will be merged with customer Fort Lauderdale United States of America Shanghai China suggestions, concentrating on major Tel: +49 (40) 50 76 4003 Frankfurt Germany Sharjah United Arab Emirates Golden Gate, speakers introduced the Fax: +49 (40) 50 76 4013 Guangzhou China Shenyang China theme of bridges to link the elements concerns that will likely be based on Haikou China Shenzhen China [email protected] Hangzhou China Singapore Singapore of the conference and strongly FAIR (Forum for Airline Issues Airbus Training Centre Toulouse, France Hanoi Vietnam Sydney Australia emphasized the necessity of building Resolution) inputs. It is planned to Helsinki Finland Taipei Taiwan Tel: +33 (0)5 61 93 33 33 links between the three essential ele- cover all presentations in the main Hong Kong S.A.R. China Tashkent Uzbekistan Fax: +33 (0)5 61 93 20 94 Indianapolis United States of America Tehran Iran ments of the training model – good session. As usual, adequate facilities Istanbul Turkey Tokyo Japan instructors, good programmes and will be available for side meetings. Airbus Training subsidiaries Izmir Turkey Toulouse France Jakarta Indonesia Tulsa United States of America good training media as well as the The formal invitation letters as well Miami, USA - Florida Tel: +1 (305) 871 36 55 Johannesburg South Africa Tunis Tunisia other critical bridge between the as the preliminary agenda will be Karachi Pakistan Varna Bulgaria Fax:+1 (305) 871 46 49 instructor and trainee. sent no later than February 2007. Kita-Kyushu Japan Vienna Austria Beijing, China Kuala Lumpur Malaysia Washington United States of America The event brought together 81 air- Tel: +86 10 80 48 63 40 Kuwait city Kuwait Wuhan China lines, 9 MROs, 5 authorities and sup- Fax:+86 10 80 48 65 76 Lanzhou China Xi'an China 39 FAST pliers from around the world. Larnaca Cyprus Zurich Switzerland Lisbon Portugal 41 39DECEMBER 2006 FLIGHT AIRWORTHINESS SUPPORT TECHNOLOGY JULY 2005 Performance monitoring of 2 In-Flight Entertainment systems Airbus vision Marc Virilli & Joerg Reitmann Electrical Load Analysis 12 AIRBUS TECHNICAL MAGAZINE Maintaining the electrical load integrity of your aircraft Régis Barneron Publisher: Bruno Piquet Editor: Kenneth Johnson Graphic Designer: Agnès Massol-Lacombe Cargo configurations 19 Flexible upgrades for A320 Family aircraft Authorization for reprint of FAST Magazine articles should be requested from the editor at the FAST Magazine e-mail address given below Sonia Bouchardie Customer Services Communications Tel: +33 (0)5 61 93 43 88 Fax: +33 (0)5 61 93 47 73 Maintenance cost and reliability control 27 E-mail: [email protected] Services to better serve airlines worldwide Printer: Escourbiac Johan De Buck & Thierry Brugidou FAST Magazine may be read on Internet http://www.content.airbusworld.com/SITES/Customer_services/index.html under ‘Quick references’ Phoning in flight 35 ISSN 1293-5476 Voice and data communications with © AIRBUS S.A.S. 2006. 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