15 Strawberry Avenue Lewiston, Maine 04240 ANDROSCOGGIN.ORG 207.777.7740 or 1.800.482.7412 Service Lines As Maine’s largest independent non-profit home healthcare organization providing health, hospice and care management services since 1966, we know the focus should be on health—not illness. That is why we help people of all ages thrive and maximize independence by providing the skilled medical care and state-of-the-art solutions needed to achieve personal health goals. HOME HEALTH HOSPICE PALLIATIVE CARE TELEHEALTH TRANSITIONS OF Improving the well-being Available to anyone with Specialized care to treat Innovative in-home CARE of individuals recovering a terminal diagnosis, physical, emotional and technology monitors Access to the tools and from illness, injury, surgery in-home medical spiritual discomfort for healthconditions, support individuals need or for managing a chronic care makes end of people with serious illness. helping decrease to manage self-care health condition. life as physically and re-hospitalization or visits and reach your personal emotionally comfortable to the emergency room. health goals. as it can be. Androscoggin Home Healthcare and Hospice (Androscoggin) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Androscoggin does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. For additional information about our nondiscrimination and accessibility policy, please visit androscoggin.org. 2017 Community Benefit REPORT 1865273510_AHCH_Community 3510_AHCH_Comm Report_2017_FINAL - Copy.indd Report 32 Cvr.indd 1 10/22/18 7:01 PM 3510_AHCH_Community Report_2017_FINAL - Copy.indd 1 10/22/18 7:017:12 PM THE MORE THINGS CHANGE, TABLE OF CONTENTS THE MORE THEY STAY THE SAME. This sentiment rang especially true for Androscoggin. Last year brought about many changes for our Your Support ................................4 organization, including a new look, invigorated mission and vision, and a refreshed name: Androscoggin Home Healthcare and Hospice. Revenue & Expenses ..................... 5 After months of research and collaboration with patients, partners, donors, and community members, we unveiled a refreshed Androscoggin brand and deepened commitment to be Maine’s largest, independent, Events .......................................6-7 non-profit home Hospicehealthcare and hospice provider delivering innovative, high quality, and deeply House Trinity compassionate health care to all of those in need. Addilyn’s Story ...........................8-9 We know the focus should be on health – not illness. Androscoggin clinicians help people – from infancy to end of life – thrive and maximize their independence by providing in-home skilled medical attention and state-of-the-art solutions needed to achieve personal health goals. Annual Donors .......................10-22 We’re an organizationRenovations with heart. That’s what sets us apart and why you choose to generously support us. We Jubilee Center never turn away a qualified patient because of an inability to pay, and as a non-profit we rely heavily on the Andy’s Story ................................14 The Androscoggin team recognizes the importance of giving and the benefit it provides support of our many donors and community partners to meet this mission. Last year, we provided more than to the community. This is evident every year when employees, volunteers and board $1.1 million in free care to help nearly 600 patients in the nine counties we serve. The best thing about Telehealth ...................................20 members contribute to our annual fund at a rate far higher than national averages. This The purpose of this Community Benefit Report is to first and foremost thank you, our donors, for your year, we began a corporate citizenship program called AndroGIVES. It’s based on Androscoggin’s generosity, as well as share with you what your support has helped us to achieve for patients in your community. Contributing Municipalities ..........22 the core belief that if an organization is going to ask supporters like you for financial I truly believe we have some of the most compassionate and caring clinical staff you’ll ever find, paired with support, it must also be willing and able to lend a hand to others in need. support is that incredibly selfless volunteers and strong, mission-driven leadership. This combined with your selfless support Partners in Caring ........................23 Androscoggin employees chose Trinity Jubilee Center, a downtown Lewiston non- ensures Androscoggin is well poised for continued success. profit that provides support to the area’s neediest, as our community partner. The they asked us what Center serves lunch to 100 individuals each day, provides medical support through Thanks to your support, we know there is a bright future ahead of us at Androscoggin Home Healthcare and In-Kind Donors ...........................24 Hospice. I look forward to seeing what we can accomplish together in the future! a clinic, offers shelter to those who are homeless during the day, assists people in we needed and applying for and gaining a job, and operates a food pantry. The Center also provides Volunteers ..................................25 diapers to families with babies and toddlers. In 2017, employees donated money to listened. That is so host and serve one lunch per month, covered Trinity’s malpractice premiums, and collected more than 10,000 diapers, a truckload full of household items and boxes of uncommon. Ken Albert, RN, Esq. Honorary Gifts .......................26-29 personal hygiene products. President & CEO - Erin Reed, Executive Director Hospice House Renovations .........30 Learn more about our work with Trinity Jubilee Center on our Youtube channel. Trinity Jubilee Center Thank you to all members of the Board of Directors for their contributions to the Annual Fund. BOARD OF DIRECTORS Christine Bosse Jeff Gosselin David MacMahon Charles Morrison Mary-Anne D. Ponti Trinity ........................................31 Mavis Dubord Miles Hunt Michael Martel Annette Nadeau Alex Roy Christopher Gagnon Elizabeth Keene Peter Mauro Jr. John O’Malley Service Lines ...............................32 FOUNDATION TRUSTEES Martin Bailey Jeff Gosselin Mary MacMahon Diana Picavet Kathy Becvar Lorraine Heikkinen Cathy McDonald Cyndi Robbins Christine Bosse Philip Hunt Annette Nadeau Kevin Simmoneau 2 ANDROSCOGGIN.ORG FOR Health. FOR Life. 31 3510_AHCH_Community186527 3510_AHCH_Comm Report_2017_FINAL Report Cvr.indd 2- Copy.indd 2 10/22/18 7:01 PM 3510_AHCH_Community Report_2017_FINAL - Copy.indd 31 10/22/18 7:017:12 PM The new look of the Community Benefit Report marks the beginning of an exciting effort to position the organization for success and to further positively impact our reputation within the communities we serve. This work began early in 2017 with market and focus group research involving staff, referral sources, patients, board and community members to determine public perception of our organization. We received overwhelming confirmation that Androscoggin is a tremendously valuable resource to the community, often described as “capable, compassionate, kind, and trusted” according to the hundreds of people we spoke with. We used the research to guide our areas of strategic focus moving forward. This effort of reintroducing our organization will help us to remain an important and relevant part of the fiber of the communities we serve. We meet patients where they are in life, helping them to achieve their personal health goals. From infancy to end of life, we offer all of our care services to individuals regardless of ability to pay. It’s healthcare as it should be, and we’re proud to be leading the way. MISSION Androscoggin Home Healthcare and Hospice is an organization about living, dedicated to enhancing quality of life by providing innovative and compassionate medical care for all. VISION To be the leader in providing innovative, patient-centered care that ensures collaborative and coordinated service for the community’s lifelong healthcare needs. VALUES Integrity: As an organization—from staff to volunteers, senior management to directors—we hold ourselves to the highest ethical standards, building trust and respect as we go. Compassion: We recognize the importance of our patient-centered services and the sensitivity of each unique situation the individuals and families we serve are experiencing, always acting with discretion, empathy, and civility. Excellence: We always give the best care that ultimately benefits the quality of life for the patients and families we serve. Innovation: We are leaders in identifying population health needs and implementing dynamic technologies that aid in the personalized health goals of the patients we serve and the evolution of the healthcare continuum. Community: Through our commitment to staff, collaboration with healthcare partners, and support of local organizations and residents, we aim to build mutually beneficial and lasting relationships that strengthen our community and meet healthcare needs. FOR Health. FOR Life. 3 3510_AHCH_Community Report_2017_FINAL - Copy.indd 3 10/22/18 7:01 PM Your Support Helps Us Help The generous and continued financial support we receive each year from members of our communities allows Androscoggin Home Healthcare and Hospice to continue to care So Many for all who qualify for our services regardless of