Dorset Police integrity respectprofessionalism integrity fairnessprofessionalism respect fairness respect respect integrityprofessionalismintegrity fairness fairness integrity integrity integrity respect respect fairness fairness professionalism professionalism integrity respect integrity respect fairness fairness respect professionalism professionalism integrity fairness integrity respect respect fairness professionalism fairness professionalism professionalism integrity integrity respect respect fairness respect fairness fairness professionalism professionalism integrity integrity respect respect fairness fairness professionalism integrity professionalism integrity integrity respect respect fairness professionalism fairness professionalism professionalism integrity integrity respect integrity respect fairness fairness fairness professionalism respect professionalism fairness professionalism integrity integrity respect respect fairness fairness professionalism professionalism integrity integrity respect respect fairness fairness professionalism professionalism integrity integrity respect respect fairness fairness professionalism professionalism integrity integrity respect respect fairness fairness professionalism professionalism integrity integrity respect respect fairness fairness professionalism professionalism Bringing our Values to Life Police and Crime Commissioner’s Foreword Whether you are a police volunteer, a member of police staff or a police officer, there is no doubt policing Dorset is a rollercoaster, both of emotions and of events. Every working day is different. But one thing that remains constant is the commitment and empathy of the organisation. I am constantly humbled by something a member of this organisation does. Whether it is for a victim, a member of the public, a partner organisation, or a colleague, I am regularly reminded that people chose to join Dorset Police for the right reasons – to help people. This booklet encapsulates that ethos. Thank you for what you do. MSc PGCE Police and Crime Commissioner for Dorset 0 0 2 Chief Constable’s Foreword “Dorset Police is a story of success, innovation, change and one of always putting our communities first.” This is a collection of stories, from our public and our staff, and they continue to be written every day. These stories paint a picture of both individual and collective acts of compassion, pride, determination and kindness – doing the right thing, when no one is looking. Taken in isolation some may feel they are not earth shattering but in reality they highlight a state of mind unique to the police service, and in particular the Dorset Police way. At a time when the police service has faced criticism on many fronts, this booklet offers a selection of stories you and our public have provided, which illustrate how our values are brought to life and personify the quote “There is one way to avoid criticism: do nothing, say nothing and be nothing”. My thanks go to all who have contributed to and produced this booklet, and to everyone across the Force – officers, staff and volunteers alike – for your selfless dedication and through your actions, enabling our Values to live. Chief Constable 0 0 3 I wish also to bring I want to to your attention the superb manner with applaud thatthe which all your officers service and police staff dealt with me, during a busy courteous, professional and, most of all forpolite a and difficult time man in my situation, they went above compassionate and beyond that . which would My wife and I are EXTREMEL Y IMPRESSED have been by the progress that has been expected. made with this case. This is above and beyond what we would have expected. T THANK YOU us but, a h FOR eo t th e ALL t e r sa w YOU Have DONE. m u e r o tim it c e e , s r d ym s n pa t a t a h l e t t e a ic d n : o “I i and indeed the en s w s o table tir u cons e e ld the f ve end o ry comm r muc e to p h lik h t t ea o m b . In s a his w de WHILST THIS PROFESSIONAL WORK WAS HUMBLING TO BE PART al e ing h OF, I WAS MOST IMPRESSED WITH HOW THE TEAM NATURALLY s w y, ith rt me pa PULLED TOGETHER TO SUPPORT EACH OTHER BOTH THROUGH FORMAL and the third DEBRIEF AND IN LESS FORMAL DISCUSSION. I FOUND THE POSITIVE ATTITUDE AND TEAM SPIRIT A PARTICULAR SOURCE OF PRIDE AND WAS REMINDED OF HOW WELL OFFICERS DEAL WITH DIFFICULT AND DEMANDING CIRCUMSTANCES AS INDIVIDUALS AND AS A TEAM. 0 0 4 After seeing the elderly driver struggling at the side of the road the two camera operators pulled over and changed his tyre for him – the gentleman was gratitude and stated: “not many peopleovercome would have with bothered”. His opinion of the people working on safety cameras had changed forever now knowing how caring they were . Enthusiastic praise of the exceptional support. This hand of friendship is something and professional which we support . both wished to bringconsiderably to your attention T us but, a h because it has eo t th e t e s r am w u e r o tim it improved our quality ofc life e e , s r d ym s n pa t a t a h l e t t e a ic d n : o “I i and indeed the en s w s o table tir She is a very hard-working, u cons e e ld the f dedicated and conscientious ve end o ry comm r muc e to p member of the team with an h lik h t t exceptional ‘can do’ attitude ea o m b – nothing is too much trouble . In s a his and she can be completely w de al e relied upon to deliver ing h s w y, consistently high quality ith rt me pa and the third work. She is held in the highest regard by all of her colleagues and is an absolute asset to the department and Dorset Police. 0 0 5 He was calmness personified everything out He should be commended for sorting – following with humour his professionalism a really whilst off duty attitude helpful and the female knowing she had a stifling heat! despite the large knife and giving concise commentary to the control room until local units arrived and detained her. Just to say a big thanks to your team for their assistance a couple of weeks ago. Without their prompt action I would have either been unable to attend or may have been e late for a regional meeting that I was l b Their assistance a due to chair. t n u and efficiency was much o , please feel free to c c appreciated all of u a r t fo s.” y n pass this on to them. me l o e m n ic i t u a m n a e n au d r g t ap a pr s d oa a n c w hab at I a le and gh wh n ease hrou t y d us t eg r h it t y r - w o e w a t re s h u I SPOKE TO HER AND SHE STATED THAT SHE WOULD GO TO onest, tr VERWOOD POLICE STATION AND LOG ON TO ESTABLISH WHAT HAD OCCURRED. THIS RESPONSE WAS FAR MORE THAN I EXPECTED. IT IS A PERFECT EXAMPLE OF HER COMMITMENT TO HER ROLE AND THAT OF DORSET POLICE. SHE QUICKLY ESTABLISHED THE PROBLEM AND RECTIFIED IT AND ENABLED MY COLLEAGUE TO FULFIL THEIR VITAL ROLE. I WISH TO THANK HER FOR HER DILIGENCE TO THE ROLE. 0 0 6 I posted them to his home I then went up to the member of address rather than use police staff to be greeted with what in my mind is absolutely the internal mail. fantastic and positive: “my The officer supervisor is going into the station REALL from her home on her rest day and APPReciatedY she will do it there for you”. I was fact that I checked his the duty flabbergasted and asked if she was sheet and went above and sure; she reassured me that it was no problem. I have never been so beyond to help him. impressed with the attitude of people in this organisation but my word it makes me feel good again. His can do attitude should serve as an example to colleagues e throughout Dorset l b a Police. t n u o c I wish to raise how this c all of u a r t fo s.” was another example n y e l m of o e good quality m n received ic i u service at n m from your department. a e n au d r g t ap a It was personal, timely, pr s d oac wa n accurate and with good hab at I a le and gh wh n ease hrou t y d us t eg follow up. r h it t y r - w o e w a t re s h u onest, tr 0 0 7 I found her to be extremely provided me with an to deal with my task quickly and continue my patrol. a credit to the departmentexcellenthelpful service and efficient which enabled, she me and should be commended! This officer demonstrated UTMOST She is PROFESSIONALISM, above and beyond, by aiming to ensure that there was no detrimental impact to the training. He arranged to ensure that his operation did not clash with fulfilling the delivery of the course and the commencement of the next course. It can be very disruptive having to change offices at the best of times but I would like to thank the staff who assisted us in our recent move. They remained They are a cr and cheerful at all edi committed t to yo times ur Fo us all pull andtogether certainly in getting helped rc e an the job done.