Social Media Policy Appendix 1 - Glossary Social Media Terms A Application Programing Interface (API): An API is a documented interface that allows one software application to interact with another application. An example of this is the Twitter API. Atom: Web feeds are used by the blogging community to share recent entries’ headlines, full text, and even attached multimedia files. These providers allow other Web sites to incorporate the blog’s “syndicated” headline or headline-and-short-summary feeds under various usage agreements. Atom and other Web syndication formats like RSS are now used for many purposes, including journalism, marketing, bug-reports, or any other activity involving periodic updates or publications. Atom also provides a standard way to export an entire blog, or parts of it, for backup or for importing into other blogging systems. Avatar: An Avatar is an image or username that represents a person online within forums and social networks. B BackType: BackType is a social media analytics company that helps companies measure their social engagement. The service began as a blog comment search engine. Bit.ly: Bit.ly is a popular free URL shortening service that provides statistics for the links users share online. Use it to condense long URLs and make them easier to share on social networks like Twitter. Blip.TV: Blip.TV is a online video sharing site. It offers both a free and a paid platform for individuals and companies who want to host an online video show. Blog: Blog is a word that was created from the two words “Web log”. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order. “Blog” can also be used as a verb, meaning to maintain or add content to a blog. Blogger: Blogger is a free blogging platform owned by Google that allows individuals and companies to host and publish a blog. Blog Talk Radio: Blog Talk Radio is a free Web application that allows users to host live online radio shows. Social Media Policy BoardReader: BoardReader is a free search engine that allows users to search for keywords only in posts and titles of online forums. Box.net: Box.net enables users to organize and view all of their content online in a familiar file and folder structure. Possibilities include sharing content with direct links to files and folders, turning any folder into a public Web page in one click, and creating widgets to share files on a company Web page or blog. Boxee: Boxee is a social video application that enables users to watch online videos on their TVs and computers. Users can share and watch videos from a variety of online sources for free. C Chat: Chat can refer to any kind of communication over the Internet, but traditionally describes one-to-one communication through a text-based chat client commonly called an instant messaging application. Collecta: Collecta is a real-time search engine that includes results from from blogs, microblogs, news feeds, and photo sharing services as they are published. Collective Intelligence: Collective Intelligence is a shared or group intelligence that emerges from the collaboration and competition of many individuals and appears in consensus decision-making in social networks. Comment: A comment is a response that is often provided as an answer of reaction to a blog post or message on a social network. Comments are a primary form of two-way communication on the social Web. Compete: Compete is a Web-based application that offers users and businesses Web analytics and enables people to compare and contrast the statistics for different Web sites over time. Craigslist : Craigslist is a popular online commerce site in which users sell a variety of goods and services to other users. The reduction of classified advertising in newspapers across the United States has been attributed to Craigslist. Creative Commons: Creative Commons is a nonprofit corporation dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright. It provides free licenses and other legal tools to mark creative work with the freedom the creator wants it to carry, so others can share, remix, use commercially, etc. Social Media Policy Crowdsourcing: A combination of the words crowd and outsourcing, it refers to asking a question via social media and collecting answers from your various communities and users. The term has become popular with businesses, authors, and journalists as shorthand for the trend of leveraging the mass collaboration enabled by Web 2.0 technologies to achieve business goals D Delicious: Delicious is a free online bookmarking service that lets users save Web site addresses publicly and privately online so that they can be accessed from any device connected to the Internet and shared with friends. Digg: Digg is a social news Web site that allows members to submit and vote for articles. Articles with the most votes appear on the homepage of the site and subsequently are seen by the largest portion of the site’s membership as well as other visitors. Disqus Comments: Disqus Comments is a comment system and moderation tool for a Web site or blog. It enables next-gen community management and social Web integrations to any site on any platform. DocStoc: DocStoc is an online sharing service for documents. Users can view, upload, share and sell documents. E Eventbrite: Eventbrite provides online event management and ticketing services. EventBrite is integrated with Facebook, so users can also promote their events there to drive more visits to their event page and sell more tickets. The service is free to use if your event is free; if you sell tickets to your event, there is a small fee per ticket. F Facebook: Facebook is a social networking Web site. Users can add people as friends and send them messages, and update their personal profiles to notify friends about themselves. Facebook is the largest social network in the world with more than 500 million users. Flash Mob: A flash mob is a large group of people who assemble suddenly in a public place, perform an unusual and pointless act for a brief time, then quickly disperse. The term flash mob is generally applied only to gatherings organized via social media, viral e- mails, or phone. Flickr: Flickr is a social network centered around online picture sharing. The service allows users to store photos online and then share them with others through profiles, groups, and other methods. Social Media Policy Forum: Also known as a message board, a forum is an online discussion site. It originated as the modern equivalent of a traditional bulletin board, and a technological evolution of the dial-up bulletin board system. Foursquare: Foursquare is a location-based social networking Web site, software for mobile devices, and also a game. Users “check-in” at venues using a mobile Web site, text messaging, or a device-specific application — they’re then awarded points and sometimes “badges.” FriendFeed: FriendFeed is a real-time feed aggregator that consolidates the updates from social media and social networking Web sites, social bookmarking sites, blogs, and micro- blogging sites, as well as any other type of RSS/Atom feed. It’s possible to use this stream of information to create customized feeds to share, as well as originate new posts/discussions/comments with friends. G Google Buzz: Google Buzz is a social networking and messaging tool from Google, designed to integrate into the company’s Web-based e-mail program, Gmail. Users can share links, photos, videos, status messages, and comments organized in “conversations” and visible in the user’s inbox. Google Documents: Google Documents is a group of Web-based office applications that includes tools for word processing, presentations, and spreadsheet analysis. All documents are stored and edited online, and allow multiple people to collaborate on a document in real- time. Google Wave: Google Wave is a collaboration tool developed by Google as a next-generation solution to e-mail communication. A “wave” is a live, shared space on the Web where people can discuss and work together using richly formatted text, photos, videos, maps, and more. Gowalla: Gowalla is a social network in which friends share their locations and connect with others in close proximity to each other. Groundswell: Groundswell is a social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations. The bestselling book of the same name is based on analysis by Forrester Research, and includes practical, data-based strategies for companies that want to harness the power of social technologies like blogs, social networks, and YouTube. H Hashtag: Because Twitter provided no easy way to group tweets or add extra data, the Twitter community came up with their own way: hashtags. A hashtag is similar to other Web Social Media Policy tags — it helps add tweets to a category. Hashtags have the ‘hash’ or ‘pound’ symbol (#) preceding the tag, like so: #socialmedia, #marketing, #hashtag. hi5: hi5 is a social network focused on the youth market. It’s a social entertainment destination, with a focus on delivering a fun and entertainment-driven social experience online to users around the world. HootSuite: HootSuite is a Web-based Twitter client for individuals and organizations. With HootSuite, you can manage multiple Twitter profiles, pre-schedule tweets, and view metrics, and teams can collaboratively schedule updates to Twitter, Facebook, LinkedIn, WordPress, and other social networks via Web, desktop, and mobile platforms. It helps organizations use the social Web to launch marketing campaigns, identify and grow audience, and distribute targeted messages across multiple channels.