FY2018 Nursing Report July 1, 2017 - June 30, 2018 Keeping the momentum going MEDSTAR SOUTHERN MARYLAND HOSPITAL CENTER | 1 A Message From Our Leaders I am very pleased to highlight the The nursing staff at MedStar contributions from the division of Southern Maryland Hospital Center nursing over the past fiscal year; (MSMHC) go above and beyond Fiscal Year 2018. The work of nursing the fundamentals of professional has been instrumental in progressing nursing practice. By embracing the toward our highest quality and safety Contemporary Primary Nursing journey and continuing to build Model, our nurses build a deep on our culture of transparency and connection with individual patients, reporting. enhancing and personalizing their care. By continuing to emphasize professional The RN professional progression plan at MedStar development, including supporting those nurses who Southern Maryland Hospital Center (MSMHC) further their education by earning additional degrees, continues to be attractive to our nurses, affording our nurses enrich not only themselves, but also our bedside nurses the avenue to demonstrate career patients and their families. Through a commitment to progression while staying at the bedside. In addition, the MedStar Interdisciplinary Model of Care—partnering we continue to support our new to practice nurses with nurses with the rest of the care team, along with the a very robust Nurse Residency Program. patient and their family—our nurses lead a cohesive team, fully dedicated to addressing the individual Much of our work around shaping our patient’s patient’s needs. experience has been centered on key drivers such as nurse and physician communication. Both nurses and It is with deep appreciation and gratitude that I physicians continue to drive better communication recognize the excellent nurses at MSMHC. You play a with our patients by improving our performance on the vital role in every success at the hospital, from earning absolutes of Interdisciplinary Model of Care delivery partnerships with the Cleveland Clinic and MedStar (IMOC) and Contemporary Primary Nursing (CPN). Heart and Vascular Institute to receiving Washington Regional Transplant Community recognition, and Through Nurses Improving Care for Healthsystem showcasing your commitment to your community’s Elders (NICHE) level 4 designation – exemplar status, elders through your Nurses Improving Care for we are continuing to guide the delivery of high Healthsystem Elders (NICHE) Level 4 designation. quality care to our elders. We are also on our way to Thank you for your ongoing dedication to our patients, becoming a baby friendly hospital, working on the their families and our communities. dissemination phase leading to designation. Thank you for taking the time to review this report. It Kindest regards, is an honor for me to showcase the many ways that Maureen P. McCausland, DNSc, RN, FAAN MSMHC nursing professionals have provided excellent Senior Vice President and Chief Nursing Officer care for our patients, their families and our community MedStar Health over the past year. Kindest regards, TOP ROW, LEFT TO RIGHT: Sarah Harris, RN; Angela Sprouse, RN; Stephanie Johnson, RN; Pat Scalfari, MSN, RN, ACNS-BC, NEA-BC Group front row: Mae Lahnee Rigorosa, BSN, RN; Haydee Frederick-Gardner, Vice President and Chief Nursing Officer CNA; Anne Johnson, MSN, RN; Hearlinda McCalla; Middle row: Roseeline MedStar Southern Maryland Hospital Center Belford, ED Tech; Charlotte Diggs-Cromwell, RN; Jennilyn Jones, BSN, RN; Sonya Hines; Rose Thompson; Jessica Jefferson; Agegndia Fuoching, MD; Back row: Janet Turacy, RN; Kivette Williams, CNA; Earl Fisher; Alphonso Mickey; Darlene Carter. MIDDLE ROW, LEFT TO RIGHT: Group front row: Jocelyn Lagman, RN; Shirley Jay, BSN, RN; Back row: Alie Kamara, BSN, RN; Stephanie Johnson, RN; Beverly Francis, CNA; Erica Colbert; Idell Barnes, CNA; Sarah Harris, RN; Stephanie Bonovitch, BSN, RN; Teresita Domagas, RN; Kristin Quade, BSN, RN. BOTTOM ROW, LEFT TO RIGHT: Group left: Stephanie Bonovitch, BSN, RN; Joy Harper, BSN, RN; Tina Donaldson, BSN, RN; Judy Elliott, MSN, RN; Angela Sprouse, RN; Elizabeth Phelps, MSN, RN, Hye Yon Roh, BSN, RN; Group right: Dawn Leukhardt, MSN, RN; Kristin Quade, BSN, RN; Tarique DeSouza, BSN, RN; Marilyn Reyes, BSN, RN; Sarah Hutchison, RN; Tina Standa, ED Tech; Olga Diaz, ED Tech; Kay Ann Cruz, CNA; Laura Forcella, RN; LaShell Goldring, ED Tech; Emily Bomba, RN; Courtney Griffin, BSN, RN; Michelle Kristiansen, RN; Lorraine Hall; Kevin Reed, MD. 2 | FY2018 NURSING REPORT FY2018 Nursing Report Table of Contents 05 MSMHC Maintains NICHE Level 4 Designation 07 Contemporary Primary Nursing Offers Benefits to Patients, Nurses, and Hospitals 08 MSMHC Introduces the “We Want to Know” Campaign 09 New Healthy Baby Initiative 11 Patient Experience Week 13 National Nurses Day 14 Nursing Residency Program Graduation 15 MSMHC Launches RN Professional Progression Plan 17 Clinical Practice Guidelines Fair 18 FY18 at a Glance... Achievements Celebrated This Year in Nursing 19 Nurse Leadership Directory MEDSTAR SOUTHERN MARYLAND HOSPITAL CENTER | 3 NICHE patient and Michelle Figer, BSN, RN 4 | FY2018 NURSING REPORT MedStar Southern Maryland Hospital Center Maintains NICHE Level 4 Designation edStar Southern Maryland Hospital Center contrasting colors to make it easier for patients with (MSMHC) continues as a NICHE level 4 decreased eyesight to orient themselves. MSMHC is hospital. NICHE status is ranked by a New planning on adding a day room to foster interaction MYork University-based program through its Rory between our geriatric patients. Meyers College of Nursing. Its NICHE program We are very proud to be able to provide this level exceeds 700 member organizations in five countries of service to our patients, their families and our with more than 56,000 individuals participating in community. Through this coordinated approach to efforts to improve care for older patients. care we are better able to meet our elders needs Level 4 status is the highest ranking possible. The while they are hospitalized, as well as facilitate a hospital began its NICHE journey in 2013 and steadily smooth transition back out into the community. rose in rankings before achieving Level 4 “Exemplar Status.” NICHE stands for Nurses Improving Care for Healthsystem Elders. Hospitals achieve NICHE Process Measures: rankings by completing requirements which include NICHE GRN Model Units and Certification FY18 nurses and certified nursing assistants attaining Total # NICHE GRN Model Units 6 educational competencies, and working together Total # Nurses and Associates Enrolled in to improve geriatric care. To achieve high rankings, 288 NICHE Knowledge Center hospitals create interdisciplinary teams that provide support to nurses and other associates on how to Process Measures: NICHE Course Completion FY18 best serve elderly patients. Geriatric Resource Nurse Course (20 CE Credits) 2 Some of the measures undertaken at MSMHC to earn Introduction to Gerontology Course 3 this ranking include improvements in mobility for (5 CE Credits) elderly patients, obtaining walkers and gait belts to Critical Care Nursing of Older Adults Course (6 45 assist in walking and to prevent falls, providing raised CE Credits) toilet seats to assist patients who would be unable to stand after using a lower seat and painting doors in All Courses Combined 5 MEDSTAR SOUTHERN MARYLAND HOSPITAL CENTER | 5 As your primary nurse, I will care for you whenever I work to provide consistent coordination of your care. Anne Johnson, MSN, RN 6 | FY2018 NURSING REPORT Contemporary Primary Nursing Offers Benefits to Patients, PROUD TO BE YOUR Nurses, and Hospitals PRIMARY NURSE he Contemporary Primary Nursing (CPN) both, and the program is the model of care that dictates nurse can take patients are assigned one primary nurse more pride in their duringT their stay to coordinate their care. This nurse job when they’re is assigned to the patient during any shift he or she engaged in the works while the patient is in the hospital. The patients experience. For the hospital, are alerted to the primary nurse program through this will allow for better HCAHPS scores.” posters, letters in their admission packets, and business cards with their primary nurse’s name, which The theme of the CPN campaign is “Proud to Be Your are brought to their bedside. To spread the word Primary Care Nurse.” Johnson has re-visited the floors about this program among the nurses, Anne Johnson, to audit how the program is working. The results were MSN, RN, and Nursing Director of 2North/2South, promising. completed a “Road Show,” visiting nursing units to Johnson says everyone should keep in mind that explain the program and answer questions. a good patient experience is a group effort, not a “For the patient, this means consistency of care, and solo sport. She says everyone from the first person it’s safer care because the nurse knows them and their a patient meets to everyone who treats them or history,” said Johnson. “For the nurse, they will be answers their call light to the last person they see at able to develop a better relationship with their discharge helps shape their experience. patient, which creates a better experience for them MEDSTAR SOUTHERN MARYLAND HOSPITAL CENTER | 7 Material Available Uses Material Available Uses Pocket Cards * English & Spanish Flyers Admissions packets Admissions packets Patient and family For distribution by nurses and waiting areas physicians during rounding MedStar Southern Maryland Hospital Center Introduces the Nursing stations For distribution during active rounding by patient advocates Notepads Admissions packets Table Tents * English & Spanish Resource for the patient Placement on during the 5 minute sit down bedside tables, “We Want to Know” Campaign Introduced at rooming as a food trays, or at mechanism to record nursing stations questions or concerns n our ongoing effort to improve patient experience materials with a local telephone number that is responded scores, MedStar Southern Maryland Hospital Center to 24 hours a day/7 days a week, as well as a local e-mail (MSMHC) instituted a new initiative welcoming address.