Welcome to Italy Let us guide you along a unique holiday experience. We know the country and her culture, the hidden treasures of large cities and small villages, the scents and the flavour of our food and wine. Alviani Viaggi - Sorrento - Tel. 081/807.3046 - Fax 081/807.1791 [email protected] - www.alvianiviaggi.com Alviani Viaggi S.r.l. v Milano & Bergamo Piazza Andrea Veniero, 15/16 80067 – Sorrento (NA) v Torino Italy v Verona Tel.: +39/081/8073046 Fax: +39/081/8071791 v Venezia & Treviso [email protected] www.alvianiviaggi.com v Genova & Italian Riviera Out of office hours - Emergency only v French Riviera Mobile no.: +39/333/9001669 v Bologna Office hours: v Firenze ➢ Winter time : November 01 / March 31 v Tuscany Private Tours Mon/Fri: 09:00 / 19:00 v Livorno Harbour Saturday: 09:00 / 13:00 Sunday: closed v Pisa & Siena ➢ Summer time : v Civitavecchia Harbour April 01 / October 31 v Roma Mon/Fri: 09:00 / 20:00 Saturday: 09:00 / 18.00 v The Bay of Naples & Amalfi Coast Sunday: closed v Bari & Brindisi (Apulia ) We are closed : v Lamezia Terme ( Calabria ) January 1 April 12 v Sicilia November 1 December 8, 25 & 26 v Sardegna We have reduced service : v Throughout Italy April 13 • Classic Rent a Car April 25 May 1 • Shopping Tours June 2 August 15 • Helicopters Transfer & Tours December 24 & 31 • Luxury Rent a Car *** Issue n° 1 – October 19 Travel Industry Designator Service 1 Visit Our Web for Hotel Rates 2020 From family run properties to Italy’s best-known luxury hotels, we offer the perfect place for your clients. If you are already registered with us: p Login to www.alvianiviaggi.com, pUse your e/mail address as username; pUse the password provided. If you are not registered and wish to apply for a password use following link: http://www.alvianiviaggi.com/contact.php Our web is constantly updated with new hotels and special offers but considering that there are over 35.000 hotels in Italy, we are at disposal to negotiate the best available rate for any specific request. This is to confirm that Alviani Viaggi Srl comply with all obligations required by the General Data Protection Regulation (GDPR / UE 2016/679) and that the personal data provided to us by a tour operator / travel agent requesting our services are used , collected and stored for the purpose of the necessary travel arrangements. We keep personal data confidential and are not disclosed to any third parties. Those are stored in a safe place and destroyed 12 months later. Alviani Viaggi - Sorrento - Tel. 081/807.3046 - Fax 081/807.1791 [email protected] - www.alvianiviaggi.com 2 Booking Conditions ♦ Flight & Train Delays Delays on arrival will incur into an extra charge after the first waiting hour from the Estimated Arrival Time (EAT). Unless otherwise agreed, delays will be invoiced to the Tour Operator, as follows: * Sedan 35 euro per hour or fraction * Executive Saloon 40 euro per hour or fraction * MPV 45 euro per hour or fraction * Deluxe Minibus (7 seater) 50 euro per hour or fraction * Deluxe Minibus (16 seater) 55 euro per hour or fraction Please check under relevant page for any variation to the above terms. ♦ Missed Flight Connections Alviani Viaggi can not be held responsible for missed connections due to flight delays or cancellations. Therefore, the scheduled transfer service will be charged in full if our vehicles are already at the airport or en route. Clients requesting a second transfer will be informed of the additional costs and charged upon arrival, unless otherwise agreed with the Tour Operator. ♦ Involuntary Detours Involuntary detours are very costly and involve extra kilometres and driving time. If an involuntary detour is necessary on account of adverse weather, strikes, industrial dispute or other unusual conditions, the additional expenses will be at clients’ charge, unless otherwise agreed with the Tour Operator. ♦ Cancellations and/or Modifications There is no charge for any cancellation or modification of a single service up to 48 working hours (72 working hours / 3 working days for the guide) prior the start of the services. Cancellation of a whole file is accepted, without penalties, up to 21 working days. No show or reduced service will be charged in full once started. No refund will be payable for any partial or unused service. Please check under relevant page for any variation to the above terms. ♦ Night Service A supplement of 25 % will apply for services provided between 21.00 hrs and 07.00 hrs unless otherwise specified. Please check under relevant page for any variation to the above terms. ♦ Festivities & Holiday Surcharge We do not apply any supplement for festivities or holidays. Please check under relevant page for any variation to the above terms. ♦ Driver’s Lunch For all excursions and/or transfers above 5 hours, a driver’s lunch supplement of 25 euro will apply. ♦ V.A.T. & Taxes / Tips Our rates are inclusive of VAT at 10% or 22%, according to type of services and local taxes. Any increase in VAT will be adviced and passed on. Rates do not include any tip to drivers or guides, which are left to clients’ discretion. ♦ Child Seat Infant up to 9 months (or 9 kilos in weight) must occupy, by law, a baby seat. Children over 9 months but under 4 years (between 9-18 kilos) must travel in secured child seats in the rear. Supplement for baby and child seat are euro 20,00 per transfer. Baby and child seats must be booked in advance. ♦ Petrol Surcharge We would like to remind you that we reserve the right to adjust rates at any time in the event of an increase in the fuel prices. The increase will be apply to new requests only. ♦ Lost Luggage & Delayed Luggage Collection Clients to be advised that in the event of a lost luggage or delayed luggage collection from the belt,they need to inform the waiting driver or representative outiside the Custom area as they risk to miss the transfer which will be regularly billed. Alviani Viaggi - Sorrento - Tel. 081/807.3046 - Fax 081/807.1791 [email protected] - www.alvianiviaggi.com 3 Booking Conditions ♦ Stop en Route In order to visit a church, museum or an archeological site located along the transfer route (for example, Pompeii or Herculaneum en route to Sorrento or to the Amalfi Coast), clients often ask for a "stop en route". We recommend to pre-sell this service at the following rates: * Saloon 35 euro per hour or fraction * Executive Saloon 40 euro per hour or fraction * MPV 45 euro per hour or fraction * Deluxe Minibus (7 seater) 50 euro per hour or fraction * Deluxe Minibus (16 seater) 55 euro per hour or fraction ♦ Voluntary Detours We define as “voluntary detour” any change of itinerary requested by the clients, involving extra kilometers and hours (for example, Naples sightseeing en route to Sorrento or to the Amalfi Coast). Extra charges as per Stop en Route, plus euro 1,00 per kilometer, if additional kilometer are involved. ♦ Private Tours or Shore Excursions The way to discover the many archeological and historical treasures, not to mention the picturesque sites and places of interest is to take out a private tour. We can offer tours with or without a private guide, depending on the level and amount of details clients need to know about our history and places of interest. All our friendly drivers can provide a relaxed and pleasant journey, however a professional guide is what they need to get more in depth, especially when it comes to dates and historical events. We can tailor make a tour to suit clients choice and preference as well as time and budget constraints. A few examples of the various tours we offer are listed under each location. ♦ Entrance Fees Entrance fees are never included in our private or regular excursions. We will gladly purchase tickets (only in conjunction with our guides) on behalf of your clients, those being subject to a 22 % mark up to cover our v.a.t. ♦ Concierge Service Our staff can manage dinner reservations, event, museum advanced bookings, private visits and special deliveries to out-of-the-way places. Of course has a cost which we will gladly quote net to you, adding a service charge of 10% with a minumum admin fee of 20 euro per service,per booking.You will be charged even if service is no longer required. Please check under relevant page for any variation to the above terms. ♦ Train Tickets & Low-Cost Domestic Flights We can provide electronic train tickets or low-cost national flights on behalf of your clients, applying a fee of 15 euro for service (domestic) or euro 25 for service (European). Hard paper tickets can be delivered to any destination in Italy or overseas by courier expedition at a cost of 30 euro. Train tickets and low cost flight are not refundable once issued. ♦ Payments Full prepayment is requested, four weeks prior clients' arrival. If we do not receive all payments due in full and on time, we reserve the right to cancel your booking without any further notice. Euro Bank transfers only – free of charge to the beneficiary – to: Alviani Viaggi srl Account no. 5977 Bank: Intesa San Paolo, Sorrento Swift or BIC: BCITITMM IBAN. IT 81 D 030 6940 2641 0000 0005 977 If payment is made by credit card, a handling fee of 3,00 % for VISA & MASTERCARD and 4% for American Express will be levied. We accept Alviani Viaggi - Sorrento - Tel. 081/807.3046 - Fax 081/807.1791 [email protected] - www.alvianiviaggi.com 4 North Italy Overview Piedmont The Tuscany without the tourist ! A haven of tranquillity where you can meander among the vines and sip wine in castle cellars.