Albatross Travel Albatross April 2017 to Continental March 2018 Europe INTRODUCTION Continental Europe 2017/18 We do the hard work, so you don’t have to... www.albatrosstravel.com Welcome to... our Continental Europe 2017/18 Brochure. For over 30 years, Albatross Travel has taken enormous pride in the fact that we always put our Albie in Germany! customers’ needs first and foremost. We strive to provide you with excellent value for money, reliable hotel choices and itinerary packages and suggestions that are well researched, innovative and designed with your own customers in mind. Albie in France! Why book with us? Albie in Italy! • We provide you with a 24 hour • We go the extra mile - We have a Guaranteed Maximum number to give to your driver so that dedicated team devoted to you and Response Times: we can assist him/her if any problems we take the time to understand your arise during the tour. business and tailor our products to Responding to complaints 30mins your bespoke requirements. or problems while a tour is • We provide you with a free single underway room for the driver no matter • We Visit, Inspect and Grade every 1hr how many passengers are booked hotel in the brochure based on your Responding to requests for on your tour! customers’ needs. additional passengers on an existing tour • Reputation Counts - We have been • Marketing Support – For tours booked Requests for new quotations 2hrs awarded Coach Wholesaler of the with us, we can design flyers for you where we hold an allocation Year 7 times in the past 10 years and with your company logo and pricing for or where we do not need to we are active members of all key you to send to your customers! request space industry organisations including BAWTA, ETOA and the CTC. • Our Contract Managers are Contacting existing suppliers 4hrs dedicated to specific geographical for additional services on • Your money is safe with us - Every areas so our product knowledge existing tours INTRODUCTION penny you pay to us is held in a client is second to none! Responding to general 4hrs trust account until you have returned ad hoc enquiries from your tour. • No Currency Surcharge Guarantee Initial response after a 24hrs complaint is received (for tours that are completed or have not The Small Print yet commenced) • Tours are priced on a minimum of 25 pax. • All products are subject to availability at the Requests for new quotations 24hrs • Quotes are in £GBP per person for the stated time of booking. where we do not hold an duration of the tour. • All itineraries are subject to change depending • All brochure prices are non-commissionable on the seasonal opening hours of attractions. allocation or where we need to and quoted inclusive of VAT. • We cannot be held liable for any changes that request space • All brochure prices exclude public holidays may occur with any venue/event that is beyond and major local events unless otherwise stated. our control but we will aim to update you with • All brochure prices exclude the cost of overnight relevant information on a timely basis. hotels unless otherwise stated. Put a face to the name! Each Account Manager below has a wealth of travel experience and is happy to share her knowledge with you. Just give any one of us a call! Tina Angela Clare Sue Kate Joanne Karina Felstead Cooper Costigan Duffy Snelson Gregory Laverick 2 Call us on 01732 879191 | Email [email protected] | Visit us at www.albatrosstravel.com Responding to complaints 30mins or problems while a tour is underway Responding to requests for 1hr additional passengers on an existing tour Requests for new quotations 2hrs where we hold an allocation or where we do not need to request space Contacting existing suppliers 4hrs for additional services on existing tours Responding to general 4hrs INTRODUCTION ad hoc enquiries Initial response after a 24hrs complaint is received (for tours that are completed or have not yet commenced) Key to Symbols Award Requests for new quotations 24hrs where we do not hold an Winning Sun symbol – Itinerary Snowflake symbol – Itinerary allocation or where we need to applicable to summer months applicable to winter months Service request space Microphone symbol – At least Glass symbol – At least one hotel on the one hotel on the page provides page provides either a drink with dinner on in-house entertainment at least one night or a bar package Coach/Group Wholesaler of the Year Our Products UK & European Leisure 2015 All of our hotels are individually selected for their high standards of group-friendliness, cleanliness Award Winner and quality of customer service. These attributes are essential requirements for all our products. The majority of our hotels also provide porterage and a welcome drink as ‘standard’. In terms of access, the majority of our hotels also either have ground floor bedrooms or lift access. On the few occasions where this is not the case, we will make this clear in our hotel description. Collection Hotels Value Hotels If a hotel is described as If a hotel is described as a ‘Value’ product, it will be very a ‘Collection’ product, it is competitively priced and may not offer as many additional Best Coach considered by our staff to provide services as our standard products, such as a welcome drink, something ‘extra special’ to our porterage or a choice of menu. The bedrooms and public Industry groups, over and above the norm areas may also be very simply furnished and this is reflected Supplier Tour for either a 3 or 4 star hotel. Put in the price. However, the standards of group-friendliness, Wholesaler simply, our ‘Collection’ products cleanliness and quality of customer service should be no UK Coach have the ‘wow’ factor! different to those at our ‘standard’ hotels. Awards Winner 3 Contents Our brochure contains a selection of newly brochured hotels, reliable favourites and many new itineraries designed to inspire you and your customers! Please remember that we also produce E Shots with new ideas and exciting packages every single week so make sure you sign up for these by dropping us an email at [email protected] PAGE NO. NEW HOTEL NEW TOUR COLLECTION HOTEL VALUE HOTEL SUMMER WINTER NO SINGLE / DOUBLE SUPPLEMENT ENTERTAINMENT / ACTIVITY HISTORIC INTEREST TOUR BAR DEAL PACKAGED ITINERARY Reaching the Continent 6 Overnight Hotels 7 Welcome to Austria 8 & 9 A Wine Cellar Near Vienna 10 • The Serenity of St Wolfgang & Stunning Salzburg 11 • • • • Stunning Salzburgerland 12 & 13 • • • • • Summer Sun & Snow Capped Peaks in Stunning Zell am See 14 • • • A Sparkling Trip to Inclusive Igls 15 • • • Serene Söll & the Salzach Valley 16 • • Take A ‘Neue’ Look at the Tyrol! 17 • • CONTENTS Bavarian Castle Hopping in the Tyrolean Alps 18 • • • Inclusive Value in the Austrian Alps 19 • • • • • Star Struck in St Anton 20 • • Terrific Tyrolean Events 21 • • • Welcome to Belgium 22 & 23 Beautiful Bruges & Gorgeous Ghent 24 & 25 • • Down Anchor in Ostend! 26 • • • Battle of Passchendaele Centenary 2017 27 • • • • Fine Flavours of Flanders 28 & 29 • • • Welcome to Croatia & Slovenia 30 & 31 Lake Bled, Lipica Stallions & Ljubljana 32 • • • Elegant Opatija & Idyllic Istrian Islands 33 • • The Best of Croatia & Slovenia 34 & 35 • • • • • • Welcome to France 36 & 37 The Perfect Paris Package 38 & 39 • • • • Experience the Magic of Disneyland Paris 40 • • Revisit Rouen & Create an Impression 41 • • Ypres, Arras & Passchendaele 42 • • • Arras & Vimy Ridge 2017 Centenary & The Somme 43 • • • Versailles, Vaux le Vicomte & Fontainebleau 44 • • • • Norman Conquest, Calvados & The D Day Landings 45 • • • • Brilliant Brittany 46 • • • Lovely Loire Valley Châteaux, Wine & Gardens 47 • • Savoy Grapes, Grenoble & Lake Bourget 48 • • • • Puy du Fou, Poitiers & Rochefort 49 • • • • Surrender to the Charms of Chantilly & Champagne 50 • • • • Famous Names on the French Riviera 51 • • • • A Picture Perfect Tour of Andorra, the Pyrenees & Carcassonne 52 & 53 • • • • • • Avignon & Perfect Provence 54 • Lake Geneva, Annecy & Mont Blanc 55 • • • 4 Call us on 01732 879191 | Email [email protected] | Visit us at www.albatrosstravel.com PAGE NO. NEW HOTEL NEW TOUR COLLECTION HOTEL VALUE HOTEL SUMMER WINTER NO SINGLE / DOUBLE SUPPLEMENT ENTERTAINMENT / ACTIVITY HISTORIC INTEREST TOUR BAR DEAL PACKAGED ITINERARY Welcome to Germany 56 & 57 Two Shining Lights in the Remarkable Rhine Valley 58 & 59 • • • Schaffhausen, Rhine Falls and the Black Forest 60 • • Rüdesheimer Kaffee in the Musical Rhine Valley 61 • • Making the Most of the Moselle Valley 62 • • Bewitching Wernigerode in the Harz Mountains 63 • • Black Forest Villages, Vineyards & a Capital Cable Car 64 • • • • • • The Romantic Road to Remarkable Rothenburg 65 • Berlin, Capital of Spies, & Dramatic Dresden 66 & 67 • • Medieval Monschau 68 • • • • Remarkable Value on the Rhine 69 • • • • • Welcome to Holland 70 & 71 Hospitable Holland & its Fabulous Flower Power 72 & 73 • • • Amsterdam & Haarlem City Breaks 74 & 75 • • • • The ‘Other’ Holland: Awe-Inpiring Arnhem 76 • • Three Countries Tour, Valkenburg & Marvellous Maastricht 77 • • • • • Welcome to Italy 78 & 79 Idyllic Lake Iseo & the Istrian Island Retreat of Rovinj 80 & 81 • • • • • • The Idyllic Italian Riviera & Magnificent Monac 82 • • Tread the boardsin Torbule sul Garda 83 • • The 'Precious Spectacle' of Riva del Garda 84 & 85 • • Hotel Drago on Garda’s Elegant Eastern Shores 86 • • Gourmet Garda & Venetian Vistas 87 • • • Inclusive on the Exclusive Gardone Riviera 88 • • • CONTENTS Chic Lake Como & the Clooney Effect 89 • • • The