VIŠJA STROKOVNA ŠOLA ZA GOSTINSTVO IN TURIZEM MARIBOR STROKOVNA TERMINOLOGIJA V ANGLEŠKEM JEZIKU Študijsko gradivo za interno rabo PROGRAM GOSTINSTVO IN TURIZEM Katja Zadravec Maribor, 2019 Študijsko gradivo: STROKOVNA TERMINOLOGIJA V ANGLEŠKEM JEZIKU Študijski program: Gostinstvo in turizem Avtorica: Katja Zadravec, prof. Usklajeno z gradivom iz projekta Impletum, avtorske pravice nosijo Ministrstvo za izobraževanje, znanost in šport, VSGT Maribor ter avtorica gradiva. Izdala: Višja strokovna šola za gostinstvo in turizem Maribor Tisk: GBT Marksl, Maribor Naklada: Tisk na zahtevo 1. izdaja: 2018 2. izdaja: 2019 Šola je gradivo izdala v interne namene kot opomnik in pripomoček študentom za orientacijo pri usvajanju predpisane snovi. Reproduciranje in razmnoževanje delov ali celote gradiva je dovoljeno le v skladu z Zakonom o avtorskih in sorodnih pravicah (ZASP, Ur. l. RS, št. 94/2004) VSGT Maribor – Strokovna terminologija v angleškem jeziku II Table of contents 1. TOURISM ................................................................................................................................................... 5 1.1 THE DEFINITION OF TOURISM ............................................................................................................. 6 1.2 MOST VISITED ATTRACTIONS .............................................................................................................. 6 1.3 SPECIAL FORMS OF TOURISM ............................................................................................................. 9 1.4 WHY DO PEOPLE TRAVEL .................................................................................................................. 12 1.4.1 Displaying statistical information ............................................................................................... 12 1.4.2 A statistical report ...................................................................................................................... 14 1.4.3 The structure of the tourism industry ........................................................................................ 14 2. CAREERS IN TOURISM AND HOSPITALITY ...............................................................................................16 2.1 PERSONNEL STRUCTURE IN HOTELS ................................................................................................. 16 FRONT-OF-THE-HOUSE JOBS ............................................................................................................... 16 BACK-OF-THE-HOUSE JOBS ................................................................................................................. 18 2.2 PERSONNEL STRUCTURE IN THE FOODSERVICE INDUSTRY .............................................................. 19 2.3 OTHER CAREERS IN TOURISM ........................................................................................................... 21 2.4 EXERCISES .......................................................................................................................................... 24 2.5 READING ............................................................................................................................................ 29 2.5.1 Mission: Possible! ....................................................................................................................... 29 2.5.2 Tour manager ............................................................................................................................. 29 2.6 APPLYING FOR A JOB ......................................................................................................................... 31 3. SLOVENIA .................................................................................................................................................37 3.1 COUNTRY, PEOPLE, FACTS ................................................................................................................. 37 3.1.1 History ........................................................................................................................................ 37 3.1.2 Politics ........................................................................................................................................ 37 3.1.3 Geography .................................................................................................................................. 38 3.1.4 Administrative divisions ............................................................................................................. 39 3.1.5 Culture – did you know? ............................................................................................................ 40 3.2 TOURISM IN SLOVENIA ...................................................................................................................... 40 3.2.1 Ljubljana attractions ................................................................................................................... 40 3.2.2 Ljubljana Marketplace ................................................................................................................ 41 3.2.3 Events ......................................................................................................................................... 42 3.2.4 Handicrafts and other activities ................................................................................................. 43 3.3 SLOVENIAN CUISINE .......................................................................................................................... 44 4. TRAVEL .....................................................................................................................................................46 4.1 TRAVEL AGENCY ................................................................................................................................ 48 4.2 AIRPORT ............................................................................................................................................. 49 4.3 TRAVEL BY CAR, SHIP, TRAIN ............................................................................................................. 56 5. HOTEL AND OTHER TYPES OF ACCOMMODATION .................................................................................61 5.1 HOTEL VOCABULARY ......................................................................................................................... 61 5.2 BRITISH ENGLISH (BE) AND AMERICAN ENGLISH (AE) ...................................................................... 64 5.3 READING: COLUMBIA TOWERS HOTEL ............................................................................................. 65 5.4 HOTEL CLASSIFICATION ..................................................................................................................... 67 More than five stars ............................................................................................................................ 68 Alternative Hotel Ratings .................................................................................................................... 68 5.5 READING ............................................................................................................................................ 69 5.6 ASSIGNMENTS ................................................................................................................................... 71 6. BUSINESS TRAVEL ....................................................................................................................................72 6.1 PRACTICE ........................................................................................................................................... 75 6.2 WRITING ............................................................................................................................................ 78 VSGT Maribor – Strokovna terminologija v angleškem jeziku 3 7. PROFESIONAL CONVERSATION – HOTEL PREMISES ............................................................................... 80 7.1 MAKING AND TAKING TELEPHONE CALLS ........................................................................................ 80 7.1.1 ON THE PHONE – spelling names and e-mail addresses ........................................................... 80 7.1.2 ON THE PHONE – useful language ............................................................................................. 82 7.1.3 MULTI-WORD VERBS - commonly used in telephone conversations ........................................ 82 7.2 IN THE FRONT OFFICE ....................................................................................................................... 86 CALCULATIONS ................................................................................................................................... 90 7.3 ORGANIZING A CONFERENCE ........................................................................................................... 91 8. LETTERS AND E-MAILS ............................................................................................................................ 93 9. RESTAURANTS ......................................................................................................................................... 98 9.1 TYPES OF RESTAURANTS................................................................................................................... 98 9.2 KINDS OF TABLE SERVICE .................................................................................................................