PERFORMANCE INDICATORS REPORT 3rd Quarter FY 2020-21 PERFORMANCE INDICATORS REPORT 3rd Quarter FY 2020-21 TABLE OF CONTENTS SECTION ITEM I. Economic Vitality and Diversity • Economic Vitality and Diversity Performance Data • Economic Vitality and Diversity Key Work Item Summary II. Safe and Secure Community • Year-to-Date Crime Data – Three Year Comparison • Safe and Secure Community Performance Data • Safe and Secure Community Key Work Item Summary III. Livable Neighborhoods • Code Enforcement Inspection and Abatement Data • Quarterly Permitted Construction Activity Data (>$500,000 Value) • Livable Neighborhoods Performance Data • Livable Neighborhoods Key Work Item Summary IV. Healthy Environment • Healthy Environment Performance Data • Healthy Environment Key Work Item Summary V. Quality Transportation • Quality Transportation Performance Data • Quality Transportation Key Work Item Summary VI. Service Excellence • Minority and Women Business Enterprise and Local Spending Summary • City Link Dashboard • Quarterly Human Resources Performance Summary • Monthly Financial Dashboard • Service Excellence Performance Data • Service Excellence Key Work Item Summary [continued on next page] 1 PERFORMANCE INDICATORS REPORT 3rd Quarter FY 2020-21 TABLE OF CONTENTS (continued) VII. Appendix • Violent Crime and Burglary Offenses with Firearms by Ward • Full Quarter Code Enforcement Inspection and Abatement Reports • Full Quarter Permitted Construction Activity Data and Report • Quarterly Development Dashboard • Quarterly Purchasing Approvals Between $20,000-$100,000 • Monthly City Link Dashboard Reports • Human Resources Personnel Changes • Full Key Work Item Report 2 SECTION I Economic Vitality & Diversity Departments: • Business Inclusion and Advancement • Public Assembly Facilities • Department of Transportation – Off Street Parking 3 Economic Vitality and Diversity Performance Data Winston-Salem Unemployment Rate 13% • City unemployment rate as reported by the Federal 11% Bureau of Labor Statistics 9% • The local unemployment rate is considered one of 7% the strongest local indicators of economic condition. Unemployment rates below 5% are considered good 5% during sound economic times. Unemployment Percentage 3% 1% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar 19-20 20-21 Forsyth County Bankruptcy Filings 60 • The total number of bankruptcy filings (Chapter 7, 11, 50 12, and 13) in Forsyth County, NC. 40 • This is a local economic indicator that illustrates the 30 number of bankruptcy filings. An increase in 20 bankruptcy filings may indicate local economic issues. Number of Filings 10 0 Dec Jan Feb Mar Apr May June Jul Aug Sep Oct Nov Dec Jan Feb 19-20 20-21 * The red line on the graph is a trend line. 4 Monthly Leases in Parking Decks 100% Department of Transportation 90% 80% • Occupancy rate for leased space in City-owned parking 70% decks 60% 50% • This measure shows how well leased spaces are filled 40% in City-owned decks. A high occupancy rate indicates 30% strong demand for downtown parking. 20% Percentage of Spaces Leased 10% 0% Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 17-18 18-19 19-20 20-21 Parking Deck Hourly Customers 25,000 Department of Transportation 20,000 • Number of hourly customers that use City-owned parking decks 15,000 • This measure shows the number of on-demand 10,000 parking customers in City-owned decks. Increases in this measure suggest increased demand for Number of Customers 5,000 downtown parking. 0 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 17-18 18-19 19-20 20-21 * The red line on the graph is a trend line. 5 The Benton Convention Center Percent of Available Days Booked 100% Public Assembly Facilities 90% 80% • Percentage of days available that The Benton has 70% events scheduled 60% 50% • Increased bookings in The Benton help stimulate 40% 30% downtown economic growth and continue the 20% revitalization of downtown. This measure also Percentage of Days Booked Days of Percentage 10% indicates the success of the marketing strategy for The 0% Benton. Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 17-18 18-19 19-20 20-21 The Benton Convention Center Total Attendance Public Assembly Facilities 40,000 35,000 • Total attendance at The Benton from all events 30,000 • Increased bookings in The Benton help stimulate 25,000 downtown economic growth and continue the 20,000 revitalization of downtown. The number of 15,000 attendees correlates with increased hotel usage and downtown foot traffic. Attendance Total 10,000 5,000 0 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 17-18 18-19 19-20 20-21 * The red line on the graph is a trend line. 6 Economic Vitality and Diversity Key Work Item Summary Key Work Item Status Update Delayed, 3, 11% Ongoing, 6, 21% On Hold, 5, 18% On Schedule, 4, 14% Completed, 10, Completed 36% On Schedule Ongoing Delayed On Hold EVD Delayed or On Hold Key Work Items Listing ID # Key Work Item Status 2406 Evaluate guidelines of financial assistance programs Delayed 2380 Present updated economic development guidelines to the Delayed Mayor and city Council 2372 Finalize lease agreements for Union Station Delayed 2407 Present FY19-20 MWBE Program Annual Report On Hold Update Bowman Gray Stadium lease agreement with Winston- 2332 On Hold Salem State University Award construction contract for Union Station/WSSU upfit 2336 On Hold project Present implementation strategy of disparity study 2408 On Hold recommendations Compile draft text amendment for consideration by Planning 2318 On Hold Board - Downtown Streetscape Master Plan implementation 7 SECTION II Safe & Secure Community Departments: • Fire Department • Police Department • Emergency Management 8 4/12/2021 WINSTON-SALEM POLICE DEPARTMENT CRIME INCIDENTS CRIME STATS - THREE YEAR COMPARISON - JANUARY THROUGH MARCH 21/20 21/19 2021 2020 2019 % Chg % Chg PART ONE VIOLENT CRIMES HOMICIDE 6 5 3 20.0 100.0 RAPE 30 26 31 15.4 -3.2 ROBBERY 60 71 73 -15.5 -17.8 AGG. ASSAULT 557 534 421 4.3 32.3 TOTAL 653 637 528 2.5 23.7 PART ONE PROPERTY CRIMES BURGLARY 394 501 572 -21.4 -31.1 LARCENY 1,857 2,307 1,905 -19.5 -2.5 MV THEFT 198 248 222 -20.2 -10.8 TOTAL 2,449 3,056 2,699 -19.9 -9.3 PART ONE TOTAL 3,102 3,693 3,227 -16.0 -3.9 TOTAL CRIME 3,102 3,692 3,227 -16.0 -3.9 *NC- Not Calculable Crime figures are preliminary. All crimes are reported based on categories and definitions conforming to the National Incident Based Reporting System (NIBRS). Murder, Rape, and Agg. Assault are a count of victims; MV Theft is a count of vehicles. All other crimes are a count of incident charges. Please note: for this report, the category of homicide (09A) does NOT include justifiable homicides (09C) or manslaughter (09B). Part I offenses include Murder, Rape, Robbery, Aggravated Assault, Burglary, Larceny and Motor Vehicle Theft. If any of these offenses have not occurred within the current year to date or previous year to date, that offense category will not be listed. Percentage change formula: New number minus old number divided by old number times one hundred. Listed as Not Calculable (NC) when old number is zero. Prepared by WSPD Crime Analysis Unit F:\APPS\Crystal\production\OFFENSES\Web Page Offense Report New.rpt 9 Safe and Secure Community Performance Data Average Police Priority 1 Call 5 Response Time in Minutes Police Department 4 • Average monthly response time for the police 3 department to priority 1 (high priority) calls for service. This is measured in minutes. 2 • Part of providing a Safe and Secure Community 1 includes adequately responding to calls for service by Time in Minutes Response residents and businesses located in the City. This 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar measure shows, on average, how long it takes Police to arrive on scene. 19-20 20-21 Percentage of 911 Calls Answered within 10 Seconds 100% Police Department 90% 80% • Percentage of calls taken by Public Safety Emergency 70% Communications that are answered within ten 60% seconds. This is measured as a percentage of all 50% emergency calls handled. 40% 30% • In order to provide prompt service, emergency 20% 10% communicators need to be able to receive calls as they Percentage of Calls Answered come in. This measure indicates how often callers 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar have wait times longer than 10 seconds. 19-20 20-21 * The red line on the graph is a trend line. 10 Violent Crimes and Burglary Offenses Involving a 50 Firearm by Ward 45 Police Department 40 35 • Number of violent crime offenses, by ward, where a 30 firearm was reported during the crime. Color coding 25 in the columns shows the different types of offenses. 20 Chart data can be found in the appendix of this report. 15 Number of Crimes 10 • This data indicates the prevalence of firearms use in 5 violent crimes. The City’s Police Department 0 implements strategies to reduce the use of firearms and violent crimes to provide a safer overall environment. Aggravated Assault Burglary - B&E Rape Homicide Robbery 3rd Quarter FY 2021 Response Time to Fire/Medical/Rescue Calls within Four Minutes Fire Department • This is the 90th percentile travel time from en-route to arrival for emergency calls. Travel time includes all units dispatched emergency traffic & is based on the first unit to arrive on scene. The National Fire Protection Agency (NFPA) standard is 240 seconds or 4 minutes. • Quick, effective responses lead to better outcomes with respect to fire containment and emergency medical response.