Cloud9 Technologies LLC. 565 Fifth Avenue New York, NY 10017 +1.866.753.4239 Cloud9 Technologies – Service Description May 2019 1 Cloud9 Technologies LLC. 565 Fifth Avenue New York, NY 10017 +1.866.753.4239 Contents 1. Overview .......................................................................................................................................................................................................... 3 2. Cloud9 Technologies Service Summary ......................................................................................................................................................... 3 3. Major Service Components ............................................................................................................................................................................ 4 3.1 Trading Turret Interface Options ............................................................................................................................................................. 4 3.2 Cloud9 Directory (Trader Voice Connectivity) ......................................................................................................................................... 6 3.3 Voice Recording ........................................................................................................................................................................................ 8 3.4 Enterprise Communications ................................................................................................................................................................... 13 3.5 Cloud9 Portal (Service Self-Management) ............................................................................................................................................. 14 2 Cloud9 Technologies LLC. 565 Fifth Avenue New York, NY 10017 +1.866.753.4239 1. Overview The following document provides a description of the service, features and technology offered by Cloud9 Technologies. 2. Cloud9 Technologies Service Summary Cloud9 Technologies is a leading fintech company that is leveraging cloud and VoIP technologies to offer an alternative technological solution to traditional voice trading systems. Uniquely, our solution encompasses the turret functionality, the private line connectivity, enterprise communications and voice recording into a single SaaS based service offering that firms can manage themselves. The Cloud9 service offers greater security and resiliency (i.e. encrypted voice), with a dramatic reduction in the total cost of ownership. Our solution is simpler for firms to manage and provides flexibility as firms grow/reduce their trading business requirements. Ultimately our mission is to continue to grow a global community of trading firms that use our platform daily to connect, communicate and then analyze the results of their trading communications activity. Cloud9 is a community, not a telephone system. We commercially deployed our cloud-based service offering in the 4th quarter of 2014. In just a relatively short time span, our service has been adopted by more than 5000 traders in 40+ countries. Currently, Cloud9 is the only voice trading communications vendor that is ISO27001 certified and has full SOC II accreditation. Cloud9 is a global company with offices in New York, Boston, Houston, Chicago, London, Hong Kong and Singapore. The benefits of deploying our cloud-based service are impactful: • Mobility with Compliance – seamlessly connect to counterparties from anywhere in the world while remaining secure and compliant. • Inherent Disaster Recovery – no need to procure and deploy costly infrastructure/real estate • Simple and economical to deploy and scale up or down as required – it’s just an application. • Eliminate expensive proprietary hardware and the hassle of dealing with telecommunications carriers. • Easy transition from traditional trading turrets / ability to have side- by-side usage -eliminates risky cutovers • An economical way to communicate across departments and regions at a fraction of the cost Some of the key things that differentiate Cloud9 from traditional turret systems include: • An easy to use application that eliminates the need for a traditional turret on the trader’s desktop • Unlimited connections and a global directory that lets you quickly find and connect with trading counterparties. 3 Cloud9 Technologies LLC. 565 Fifth Avenue New York, NY 10017 +1.866.753.4239 • Integrated call recording that provides compliance and recording from any location without the need to procure and integrate with a 3rd party voice recording system • A customer portal from which you can manage and maintain your global trading environment • No service or maintenance contracts • A simple SaaS business model that lets you scale your business up or down monthly. 3. Major Service Components As mentioned in the previous section, the Cloud9 service offering includes the functionality of several important services that are required for financial trading communications: • Trading Turret Interface Options • Cloud9 Directory (Trader Voice Connectivity) • Voice Recording • Enterprise Communications • Cloud9 Portal (Service Self-Management) This section provides detail for each of these major service components that are currently part of the Cloud9 service offered to our global customer base. 3.1 Trading Turret Interface Options Cloud9 provides users with several hard and soft UX options at the trader’s desktop. These options do not require expensive proprietary hardware. The user interface is delivered through the C9 Trader application installed on the user’s desktop computer. The application provides turret-like features as well as the option to use the Cloud9 Button Board if a physical turret interface is preferred by the user. One of the unique aspects of the Cloud9 SaaS model is no long-term service commitments, and no maintenance costs. In fact, firms are free to download and use the C9 Trader application on as many computers in their corporate environment as they like. Cost is user subscription based. 4 Cloud9 Technologies LLC. 565 Fifth Avenue New York, NY 10017 +1.866.753.4239 The Cloud9 application is a Windows based (Windows 7, 8 and 10) application designed for financial traders. It provides the core features necessary for traders to communicate within their global organizations as well as with counterparty firms. Multi-button support The Cloud9 application supports as many as 650 button appearances that can be a combination of internal/external shout down, ring down, PBX, Hoot & Holler, TV-Audio and Intercom connections. Multi-audio device support The Cloud9 application allows a user to select up to three devices distinct audio devices (microphone/speaker, primary handset/headset and secondary handset/headset) to be used. Users can move active calls between these devices with global muting options that allow for both open and confidential conversations. Cloud9 Button Board The Cloud9 application supports the connection of three external button board device options: • 24 Button Cloud9 Button Board Each of the button board device options allow the user to program their connections onto the physical interfaces. This allows the Cloud9 application to be minimized so that it takes up no screen real estate as well as providing users with a physical push- button interface. Cloud9 24 Button Board Cloud9 Gooseneck Microphone Noise cancelling, unidirectional gooseneck that connects to computer soundcard or USB port. 5 Cloud9 Technologies LLC. 565 Fifth Avenue New York, NY 10017 +1.866.753.4239 Cloud9 Handset The Cloud9 handset has been designed specifically for enterprise trading floor environments. It can be ordered with noise cancelling push to talk or push to mute options. Ergonomic Trading Desk options Given the variety of device options, the C9 Trader application allows firms to customize the user’s desk for a variety of different trading styles. 3.2 Cloud9 Directory (Trader Voice Connectivity) The Cloud9 application allows users to view all visible counterparty firms and internal users that are part of the Cloud9 community. Each firm controls its visibility properties when viewed by external firms. If visible, potential trading partners can use the Cloud9 directory to 6 Cloud9 Technologies LLC. 565 Fifth Avenue New York, NY 10017 +1.866.753.4239 find/discover external trading firms and trading desks within the listed directory. The directory also allows provisioning to internal users to support a global intercom capability. Note: Firm and associated trading desk visibility on the Cloud9 directory is controlled by designated IT administrators within each firm. Cloud9 recommends that a firm trialing the service keep their identity private to external firms, but visible to other Cloud9 trading groups within their firm. New connection invitation notification Cloud9 users can receive notifications when new connection invitations are sent to their designated trading group. These new connections requests can be generated by other traders within the same firm, counterparty firms or by IT administrators via the Cloud9 customer portal. New connection creation When enabled, Cloud9 users can search the directory of Cloud9 firms to request connections. These connections can be external trader voice connections or internal hoot, PBX and internal connections. Each firm can control this user feature by enabling/disabling through the customer portal. Cloud9 In-App Directory Button provisioning Cloud9 users can perform