Cer$fied Public Manager Program Does The Original Vision S$ll Ring True? Doug Wilson, B.S., M.Ed., MPA, CPM 9 By 9 Soluons 9by9soluons.com 404-432-9043 THE CERTIFIED PUBLIC MANAGER PROGRAM Has the Vision Been Realized? Time of Leadership Evolu$on • Started in Georgia State Government in 1972 – Vietnam was ending • Movement from autocrac to “par$cipave” leadership – Civil Rights Act of 1964 amended in 1972 and impac$ng organizaons – Leaders becoming aware of personal liability for ac$on • Cases hit Supreme Court • Being scared helped build interest • Leaders – Needed prac$cal direc$on • Management training efforts were mediocre overall Copyright 9 By 9 Solu$ons, LLC 2018 3 All Rights Reserved Exis$ng Management Training in Georgia • Agencies had limited management training course of own • University of Georgia offered 1 course for higher level managers – Several professional level courses • State Merit System offered 1 core management course Copyright 9 By 9 Solu$ons, LLC 2018 4 All Rights Reserved Quality of Training • SMS Training Division was bureaupathological • Staff: • 5 management instructors • 1 course offering per month (rest of $me for “research”)! Quality was very poor • Good topics • Bad topics • 1 class per month • More entertainers than trainers • High evaluaons due to fun, jokes & geng out early • Within 6 months everybody above me in SMS lei, I became Assistant Division Director – Would never happen today, somebody would have been brought in Copyright 9 By 9 Solu$ons, LLC 2018 5 All Rights Reserved Star$ng The Road To Change The Players University of Georgia’s Ins$tute of Government • University of Georgia, Ins$tute of Government – Hal Holtz • Hired Ken Henning • Conduced legislave training every year • Strong poli$cal connec$ons – Ken Henning • Came from University of Wisconsin • Kept me in state government due to personal learning • Ken Henning spent much $me on trends – Classic presentaon: “The Changing Leadership Environment” – Discussed many trends • The Personal Liability of Leadership • The need for the professionalism of the leadership func$on • The Changing American Philosophy and Its Impact on Leadership Copyright 9 By 9 Solu$ons, LLC 2018 7 All Rights Reserved How Many People Are Needed To Create Meaningful Change? • Director of SMS Training Division – Grady Huddleston • University of Georgia Graduate • Ex–state senator • Strong poli$cal connec$ons • Knew nothing about training – Doug Wilson – Assistant Division Director – Quinn Spitzer – Management Team Leader • Became President of Kepner-Tregoe • Several dedicated loyal doers • “Umbrella of Protec$on” – Grady and Hal Copyright 9 By 9 Solu$ons, LLC 2018 8 All Rights Reserved Star$ng The Road To Change The Challenge Quality of Training • Training was something I could not be proud of – Faced 4 major issues 1. Had to increase demand 2. Number of instructors hired aer me who were raised under the “old system” 3. Had to hire trainers who had never been leaders 4. Material was not quality – Spent 6 months researching and creang materials » Content » Examples » Quesons – Research Examples: » Went to American Arbitraon Society to develop 10 fundamentals for managers when taking disciplinary ac$on » Went to EEOC for Protected class informaon Copyright 9 By 9 Solu$ons, LLC 2018 10 All Rights Reserved Maturity of the Program • Revised Core Course – Culture change - everyone had to teach all topics – Goal was integrated leadership program In 2 years went from 12 to 1st 6 Next 6 Next 6 Next 6 @150 5 day Base months months months months Management courses a year throughout 1 course 2 courses 4 courses 6 courses 8 courses Georgia /month /month /month /month /month This quality/ demand created the equal partnership with Quality UGA Demand Copyright 9 By 9 Solu$ons, LLC 2018 11 All Rights Reserved Build-up to CPM Combining Efforts • Management series began to evolve – State Merit System – Created Themes for each ‘level” • Level 1 – “Management of the Individual” – 5 days • Level 2 – “Management in the Organizaon” – 5 days • Level 3 – “Management of the Group” – 5 days – University of Georgia • Level 4 – “Management of the Large Organizaon” – 10 days • Level 5 – “Management of Systems” – 5 days • Level 6 – “ Decision Making and Ethics in State Government” – 10 days – Dean Rusk & the Cuban Missile Crisis decision • In each level, a large notebook of management ar$cles was provided – Readings assigned nightly Copyright 9 By 9 Solu$ons, LLC 2018 13 All Rights Reserved Changing the Leadership Culture • Knew top down change was difficult • Believed in systemac development of large # of leaders to begin to build a culture – Needed to build a common point of view • Danger: Leaders being trained but not hearing “same thing” • Not the way to build a culture • Build a cadre of leaders with a healthy leadership philosophy – As they moved up, they could build “pockets” of sound leadership which would broaden • Addressed execu$ve leadership through specialized seminars to expose them to concepts in the CPM program Copyright 9 By 9 Solu$ons, LLC 2018 14 All Rights Reserved Cer$fied Public Manager Program The Stem Cell of CPM • A joint commisee was formed to oversee and innovate around the leadership development levels – Ken Henning, Ins$tute of Government – Doug Wilson – Quinn Spitzer – Each commisee member added strength to overall group • Ken - visionary • Quinn & Doug – prac$cal concepts, take program ideas and operaonalize – Commisee had to determine what was taught in which course and how to build higher level content on lower level content Copyright 9 By 9 Solu$ons, LLC 2018 16 All Rights Reserved Threat From Above • Had many senior leaders who wanted to start in the middle – Wanted creden$al – Felt their posi$on should exempt thme form lower levels • Answer was: NO! – This is where the umbrella of protec$on provided much value to the program geng a “right” start. Copyright 9 By 9 Solu$ons, LLC 2018 17 All Rights Reserved The “Eureka” Moment • Crossing The Rubicon – During one of the SMS/UGA Program Leadership mee$ngs, we discussed the issue: • The professionalism of the leadership func$on – Faced ques$on – why not here? • Why can’t we build a structure to professionalize the leadership func$on within state government? • Goal was to develop a rigorous program leading to a respected creden$al – Feared the watering down of the program or the creden$al given to leaders based on their posi$on and not their course of sturdy – Desired highest standards • 2 Levels of Effort – Vision – Structure to get to vision Copyright 9 By 9 Solu$ons, LLC 2018 18 All Rights Reserved The Operaonal Structure State Merit UGA’s System Leadership Instute of Training Government Division City & Employee Employee Cerfied Legislave County Training Rela>ons Training Public Training Manager Program 6-10 special “trend” Levels 1-6 Core Series Elec>ves programs annually Professional • Commissioners Training • Personnel Directors • Training Directors Copyright 9 By 9 Solu$ons, LLC 2018 19 All Rights Reserved Ini$al CPM Vision • Discussion was to build a concept that paralleled the Cer$fied Public Accountant Cer$ficaon – Researched their organizaon and concept • Form a naonal organizaon that would: – Define the standards (categories/hours/content) that any person any where would have to be exposed to/master to get CPM – Administer naonal standardized test required to earn CPM • Awarded naonally, not by individual states • Require demonstraon of core skills in cri$cal competency areas – Protect the credenal so that it would lower to the least common denominator – Develop leadership/management ethics for naonal adop$on – Speak to public management issues across naon as the leading public management organizaon – Cung edge thought leadership on management trends/issues Copyright 9 By 9 Solu$ons, LLC 2018 20 All Rights Reserved Steps to Vision Cerfied Public Goal: Manager Designa>on Award on Naonal level based on high standard of aainment Naonal Oversight Organizaon Mul>ple State Implementaon Involvement Georgia Society of CPMs Build the CPM Program Copyright 9 By 9 Solu$ons, LLC 2018 21 All Rights Reserved Build Structure to Get To Vision The Georgia Cer$fied Public Manager Program • To earn creden$al a person would have to demonstrate leadership/ management capability in several areas: – Asendance of certain amount of hours of leadership study • 240 hours in 6 core levels • 60 elec>ve hours for person to gain addi$onal exper$se in area of importance to them – CPM program offered elec$ve courses in “cung edge” areas – Used as a laboratory that oien led to the enhancement or modificaon of core content • Tesng to show mastery of the knowledge of core content • Demonstraon of the ability to apply the core content – 1 leadership related project required aer each level – 6 in total • Creden$al to be awarded jointly by the University of Georgia and the State Merit System – Asked SMS to provide credit for creden$al in qualificaons for leadership posion – This was a bale: Ul$mately received 5 hours of graduate credit Copyright 9 By 9 Solu$ons, LLC 2018 22 All Rights Reserved Awarding The Designaon • Never intended that the final solu$on would be for states to award the designaon permanently – Had to start this way • Building Poli$cal Support – Had the model & some people who finished all 6 levels – Went to Governor and proposed the Cer$fied Public Manager Concept • Agreed and wanted program to produce graduates w/i next budget cycle (@6 months) – Went to key legislave members and proposed the concept • Asked for funding to be built into