International Travel Information Instructor Outline Lesson: International Travel Information Total Time: 60 Minutes Content: 45 Minutes Question/Answer: 15 Minutes Lesson Description: This class is designed as an overview of the international travel information available in Worldspan. GRS topics and Timatic are reviewed. Author: Lori Scumaci SME: Unknown Approved: Master PNRs: Not Applicable Instructors’ notes: None 04/03 Page 1 Instructor Outline International Travel Information ÿ PowerPoint - 1 Welcome to International Travel Information ÿ PowerPoint - 2 Objectives: At the end of this lesson, you will be able to access and utilize: · GRS topics · Timatic · Weather and Climate · Travel Advisories and Warnings ÿ PowerPoint - 3 Our first topic is: · GRS Reference System - HELP GRSLIST - GWTS – Worldspan Travel Suppliers Page 2 11/02 International Travel Information Instructor Outline þ Instructors’ Notes The Global Reference System, known as GRS, is an information system containing data on air, car, hotel, tour, and other travel suppliers. GRS is divided into categories and categories are divided into subjects. Each subject has a maximum of 255 pages and 255 lines. GRS can be displayed at any time and does not require the PNR to be ignored when displaying this information. The information does not interrupt an active PNR. ÿ PowerPoint - 4 GRS Topics Include- · GDAY – Daily Subscriber Briefing · HELP – Format Assistance · INFO – Detailed Information on Formats · INFO READ – Upcoming Enhancements · HELP GRSLIST - GRS Participant list · GWTS – Worldspan Travel Suppliers 04/03 Page 3 Instructor Outline International Travel Information : Application Sharing 1. Access the GRS participant list. HELP GRS LIST <ENTER> RATE DESK PRICING PARTICIPANT LIST HELP RDPLIST GLOBAL REFERENCE SYSTEM PARTICIPANT LIST HELP GRSLIST AIRLINE CODE GRS ENTRY RDP GUIDELINES ----------------------------------------------------------- AER LINGUS EI >G/AIR/EI0 ( >G/AIR/GDE/RDPEI ( AEROMEXICO AM >G/AIR/AM0 ( >G/AIR/GDE/RDPAM ( AEROPERU PL >G/AIR/PL0 ( >G/AIR/GDE/RDPPL ( AIR CANADA AC >G/AIR/AC0 ( >G/AIR/GDE/RDPAC ( AIR FRANCE AF >G/AIR/AF0 ( >G/AIR/GDE/RDPAF ( AIR INDIA AI >G/AIR/AI0 ( >G/AIR/GDE/RDPAI ( AIR NEW ZEALAND NZ >G/AIR/NZ0 ( >G/AIR/GDE/RDPNZ ( ALL NIPPON NH >G/AIR/NH0 ( >G/AIR/GDE/RDPNH ( ALM ANTILLEAN LM >G/AIR/LM0 ( >G/AIR/GDE/RDPLM ( ALITALIA AZ >G/AIR/AZ0 ( >G/AIR/GDE/RDPAZ ()> þ Instructors’ Notes This page lists airlines participating in the Global Reference System in alphabetical order. The 2 columns, GRS ENTRY and RDP GUIDELINES, have tab stops to make it easier to access the required information. Page 4 11/02 International Travel Information Instructor Outline : Application Sharing 2. Move down to see additional airlines. MD <ENTER> AMERICA WEST HP >G/AIR/HP0 ( >G/AIR/GDE/RDPHP ( AMERICAN AA >G/AIR/AA0 ( >G/AIR/GDE/RDPAA ( AUSTRIAN OS >G/AIR/OS0 ( >G/AIR/GDE/RDPOS ( AVIANCA AV >G/AIR/AV0 ( >G/AIR/GDE/RDPAV ( BAHAMASAIR UP >G/AIR/UP0 ( >G/AIR/GDE/RDPUP (* BRITISH AIRWAYS BA >G/AIR/BA0 ( >G/AIR/GDE/RDPBA ( CANADA 3000 2T >G/AIR/CA3 ( --------------- CAYMAN AIRWAYS KX >G/AIR/KX0 ( --------------- CATHAY PACIFIC CX >G/AIR/CX0 ( >G/AIR/GDE/RDPCX ( CHINA AIRLINES CI --------- ( >G/AIR/GDE/RDPCI ( CONTINENTAL CO >G/AIR/CO0 ( >G/AIR/GDE/RDPCO ( DELTA DL >G/AIR/DL0 ( >G/AIR/GDE/RDPDL ( ELY EL AL LY ---------- ( QEP/LY0/19 EVA AIRWAYS BR >G/AIR/BR0 ( --------------- FINNAIR AY >G/AIR/AY0 ( >G/AIR/GDE/RDPAY ()> þ Instructors’ Notes To access the desired airline’s GRS index pages; tab to the third column, titled GRS ENTRY. If the line is blank, such as China Airlines, the airline does not maintain GRS pages in Worldspan. 04/03 Page 5 Instructor Outline International Travel Information : Application Sharing 3. Access the GRS index pages for British Airways and briefly review. G/AIR/BA0 <ENTER> CATEGORY-AI1 SUBJECT-BA0 ... INDEX PAGE 001 001 *** BRITISH AIRWAYS-NYC INDEX *** 002 * 003 KEYWORD DESCRIPTION UPDATE ACCESS 004 ******* *********** ******* ****** 005 AD75 AD75/TRAVEL AGENT INFO 11MAY01 G/P4 006 AIRPORT AIRPORT INFORMATION 18FEB00 G/P5 007 BAGGAGE BAGGAGE 18FEB00 G/P6 008 BOOKING BOOKING 18FEB00 G/P7 009 CABINS CABINS/PRODUCT 03NOV00 G/P33 010 CANADA CANADIAN INFORMATION PAGES 05APR02 G/P45 011 CAR CAR RENTAL INFO 17MAR00 G/P8 012 COMMISSION AGENT COMMISSION INFORMATION 22NOV00 G/P9 013 CONCORDE CONCORDE INFORMATION 15JUL02 G/P10 014 CONTACT PHONE NUMBERS SALES-RESERVAT 16MAR00 G/P11 þ Instructors’ Notes Line 6 references a British Airways GRS page giving detailed airport information. To display this information, enter G/P5. Page 6 11/02 International Travel Information Instructor Outline : Application Sharing 4. Access British Airways GRS page 5 and briefly review. G/P5 <ENTER> CATEGORY-AI1 SUBJECT-BA0 ... AIRPORT PAGE 005 001 AIRPORT INFORMATION 002 ********************************************************* 003 LHR FIRST CLASS LOUNGE 24FEB2003 G/L10 004 LHR CLUB WORLD LOUNGE 11MAR2003 G/L29 005 SPEEDLINK LHR-LGW 11MAR2003 G/L38 006 LONDON GATWICK 11MAR2003 G/L145 007 LGW FIRST CLASS LOUNGE 24FEB2003 G/L199 008 LGW CLUB WORLD LOUNGE 11MAR2003 G/L219 009 * 010 ********************************************************* 011 LHR FIRST CLASS LOUNGE UPDATED-24FEB2003 012 * 013 BRITISH AIRWAYS OFFERS FIRST AND CONCORDE PASSENGERS USE 014 OF THE LOUNGE WHICH IS LOCATED IN THE LOUNGE PAVILION)> þ Instructors’ Notes This page contains a breakdown of information for airport services provided by British Airways. To display information about the First Class Lounge at Gatwick, access line 199 of this page. 04/03 Page 7 Instructor Outline International Travel Information : Application Sharing 5. Access line 199 and briefly review. G/L199 <ENTER> 199 ********************************************************* 200 LGW FIRST CLASS LOUNGE UPDATED-24FEB2003 201 * 202 BRITISH AIRWAYS OFFERS FIRST CLASS PASSENGERS USE OF THE 203 LOUNGE LOCATED IN THE NORTH TERMINAL LOUNGE PAVILION NEAR 204 GATE 55. 205 * 206 THE LOUNGE IS OPEN FROM 0600HRS UNTIL DEPARTURE OF THE 207 LAST FLIGHT. 208 * 209 FACILITIES INCLUDE 210 LIGHT BUFFET 211 TELEPHONE PAY BY CREDIT CARD 212 PAY FAX AND PHOTOCOPIER MACHINE 213 TV)> þ Instructors’ Notes The information provided includes the location of the lounge, hours of operations and available facilities. To return to page one of the British Airways GRS pages, enter G/P1. Page 8 11/02 International Travel Information Instructor Outline : Application Sharing 6. Return to page one of British Airways GRS pages. G/P1 <ENTER> CATEGORY-AI1 SUBJECT-BA0 ... INDEX PAGE 001 001 *** BRITISH AIRWAYS-NYC INDEX *** 002 * 003 KEYWORD DESCRIPTION UPDATE ACCESS 004 ******* *********** ******* ****** 005 AD75 AD75/TRAVEL AGENT INFO 11MAY01 G/P4 006 AIRPORT AIRPORT INFORMATION 18FEB00 G/P5 007 BAGGAGE BAGGAGE 18FEB00 G/P6 008 BOOKING BOOKING 18FEB00 G/P7 009 CABINS CABINS/PRODUCT 03NOV00 G/P33 010 CANADA CANADIAN INFORMATION PAGES 05APR02 G/P45 011 CAR CAR RENTAL INFO 17MAR00 G/P8 012 COMMISSION AGENT COMMISSION INFORMATION 22NOV00 G/P9 013 CONCORDE CONCORDE INFORMATION 15JUL02 G/P10 014 CONTACT PHONE NUMBERS SALES-RESERVAT 16MAR00 G/P11 þ Instructors’ Notes Now let’s look at GWTS. GWTS is an index of Worldspan Travel Suppliers including products, information, and educational services. 04/03 Page 9 Instructor Outline International Travel Information : Application Sharing 1. Access GWTS index and briefly review page. GWTS <ENTER> ------------------------------------------------------------ WORLDSPAN TRAVEL SUPPLIERS PRODUCTS - INFORMATIONAL - EDUCATIONAL SERVICES ------------------------------------------------------------ COMMUNICATIONS A T AND T EASY LINK >GWTS ESL( WORLDSPAN FASTMAIL FAX >INFO FASTMAILG( -------------------------------------------------------- CRUISEMATCH 2000 >INFO CMATC( ------------------------------------------------------- EDUCATIONAL SERVICES ARC >GWTS ARC( ARTA >GWTS ARTA( IATAN >GWTA IATAN( ICTA >GWTS ICTA( þ Instructors’ Notes The Worldspan Travel Suppliers (WTS) system provides a variety of travel-related products and information. WTS associates provide booking capabilities utilizing a WTS template and/or QEM messages. Several WTS associates use the GRS category of WTS to explain how to access their services through Worldspan. For example, · GWTS ESL provides information on the AT&T Easy Link product · INFO FASTMAILG accesses the General Overview, in Worldspan, for FASTMAIL · INFO CMATC accesses the Cruisematch 2000 Index Page. Page 10 11/02 International Travel Information Instructor Outline : Application Sharing 2. Move down. MD <ENTER> --------------------------------------------------------- INSURANCE M.H.ROSS INSURANCE >GWTS TRIP( --------------------------------------------------------- LIMOUSINE SERVICE BLS LIMOUSINE SERVICE >GWTS BLS( BOSTON LIMOUSINE SERVICE >GWTS BOSTON LIMO( CAREY LIMOUSINE SERVICE >GWTS CAREY( SATURN RESERVATION SYSTEM - LIMO >GWTS SATURN ( ---------------------------------------------------- SOFTWARE/HARDWARE SOLUTIONS AUTOMATED TRAVEL SYSTEMS >GWTS ATS( FOREX SOFTWARE INC >GWTS FOREX( HI MARK TRAVEL SERVICES >G/WRK/INT/P13/L3()> þ Instructors’ Notes Information can be found on insurance, limousine services and software/hardware solutions. 04/03 Page 11 Instructor Outline International Travel Information : Application Sharing 3. Move down 26. MD26 <ENTER> NYC SIGHTSEEING TOURS >GWTS TSATOURINFO( ON-LINE >GWTS ONLINE ( TOUR SOURCE OPERATORS >HELP TS OPERATORS( AIRLINE TOURS >HELP AIRLINE TOUR( -------------------------------------------------------- TRAINS/RAILROADS ACCESRAIL >GWTS ACCESRAIL( AMTRAK