EuroSPI² 2014 Proceedings Proceedings The papers in this book comprise the industrial proceedings of the EuroSPI² 2014 conference. They reflect the authors’ opinions and, in the interests of timely dissemination, are published as presented and without change. Their inclusion in this publication does not necessarily constitute endorsement by EuroSPI² and the publisher. DELTA Series about Process Improvement – ISBN 978-87-7398-157-3. EuroSPI² EuroSPI² is a partnership of large Scandinavian research companies and experience networks (SINTEF, DELTA, FiSMA), iSQI as a large German quality association, the American Society for Quality SW Division, and ISCN as the co-ordinating partner. The EuroSPI² conference presents and discusses results from systems, software and services process improvement and innovation (SPI) projects in industry and research, focusing on the gained benefits and the criteria for success. This year's event is the 21st of a series of conferences to which international researchers and professionals contribute their lessons learned and share their knowledge as they work towards the next higher level of software management professionalism. Since 2009 we have extended the scope of the conference from software process improvement to systems, software and service based process improvement. The Centre de Recherche Public Henri Tudor, Luxembourg, is the host of the EuroSPI² 2014 conference. CRP Henri Tudor is currently leading research projects in the areas of Advanced Materials Technologies, Health care technologies, Information and Communication Technologies, and Business Organisation and Management, and provides leading experts in these areas as key notes to the EuroSPI 2014 event. EuroSPI² Chairs General & Workshop Chair Richard Messnarz, ISCN, Austria/Ireland EuroSPI² Marketing Chair Miklós Biró, Software Competence Center Hagenberg (SCCH), Austria Scientific Programme Chair Rory O’ Connor, Dublin City University, Ireland Scientific Programme & Local Chair Béatrix Barafort, Centre de Recherche Public Henri Tudor, Luxembourg Industrial Programme Chair Jørn Johansen, DELTA, Denmark Industrial Programme Chair Risto Nevalainen FiSMA and STTF, Finland Industrial Programme Chair Stephan Goericke, iSQI, Germany Industrial Programme Chair Morten Korsaa, DELTA, Denmark Industrial Programme Chair Nils Brede Moe, SINTEF, Norway Organizing Chair Adrienne Clarke, ISCN, Ireland EuroSPI 2014 0.1 Session 0: Introduction Co-Organizing Chair Eva Christof, ISCN Austria Local Organizer Béatrix Barafort, CRP Henri Tudor, Luxembourg Local Co-Organizer Marylène Martin, CRP Henri Tudor, Luxembourg Local Co-Organizer Samuel Renault, CRP Henri Tudor, Luxembourg Industrial Programme Committee Bæk Jørgensen Jens Mjølner Informatics A/S Denmark Breske Eva Robert Bosch GmbH Germany Christiansen Mads Terma A/S Denmark Daughtrey Taz James Madison University USA Dekkers Carol Quality Plus Technologies USA Dussa-Zieger Klaudia Method Park Software AG Germany Ekert Damjan ISCN GmbH Austria Fehrer Detlef SICK AG Germany Fenz Andrea Skills International GmbH Austria Forselius Pekka 4SUM Partners Finland Hagenmeyer Philipp ZF Friedrichshafen AG Germany Hallikas Jarmo Falcon Leader Oy Finland Hällmayer Frank Software Factory GmbH Germany Ivanyos Janos Trusted Business Partners Kft Hungary Johansen Jørn DELTA Denmark Johansson Mika FiSMA Finland König Frank ZF Friedrichshafen AG Germany Messnarz Richard ISCN Ltd Austria/Ireland Morgenstern Jens - Germany Nevalainen Risto FiSMA Finland Poth Alexander Volkswagen AG Germany Renault Samuel Centre de Recherche Public Henri Tudor Luxembourg Baer Cristina Conti Temic microelectronic GmbH Germany Sauberer Gabriele TermNet Austria Schweigert Tomas SQS Software Quality Systems AG Germany Sechser Bernhard Method Park Germany Spork Gunther Magna Powertrain Austria Center for Innovation and Technology Transfer- Stefanova-Pavlova Maria Bulgaria Global Von Bronk Peter Systemberatung Software-Qualität Germany Wegner Thomas ZF Friedrichshafen AG Germany 0.2 EuroSPI 2014 Session 0: Introduction EuroSPI² Board Members DELTA, http://www.delta.dk FiSMA, http://www.fisma.fi ISCN, http://www.iscn.com iSQI, http://www.isqi.de SINTEF, http://www.sintef.no ASQ SW Division http://www.asq.org Editors of Proceedings Richard Messnarz, ISCN, Austria/Ireland Jørn Johansen, DELTA, Denmark Morten Korsaa, DELTA, Denmark Eva Christof, ISCN, Austria Damjan Ekert, ISCN, Austria Supporting Partners CRP Henri Tudor, Luxembourg, http://www.tudor.lu/ European Certification and Qualification Association, http://www.ecqa.org EuroSPI 2014 0.3 Session 0: Introduction Welcome Address by the EuroSPI² General Chair EuroSPI² is an initiative with 5 major goals (www.eurospi.net): 1. An annual EuroSPI² conference supported by Software Process Improvement Networks from different European countries. 2. EuroSPI² supported the establishment of a world-wide SPI Manifesto (SPI = Systems, Software and Services Process Improvement) with SPI values and principles agreed among experts world-wide. We build clusters of experts and knowledge libraries for these values Richard Messnarz and principles. ISCN, Austria/Ireland 3. Establishing a web-based experience library based on hundreds of experience reports contributed to EuroSPI² since 1994 and which is continuously extended over the years and is made available to conference attendees. 4. Establishing a European Qualification Framework for a pool of professions related with SPI and management. This is supported by Europe-wide certification for qualifications in the SPI area, exam systems, and online training platforms (European Certification and Qualification Association, www.ecqa.org). 5. Establishing a world-wide newsletter with articles from key industry and European key research associations helping to implement the SPI manifesto world-wide (newsletter.eurospi.net). EuroSPI² is a partnership of large Scandinavian research companies and experience networks (SINTEF, DELTA, FiSMA), the iSQI as a large German quality association, the American Society for Quality, and ISCN as the co-coordinating partner. EuroSPI² collaborates with a large number of SPINs (Software Process Improvement Network) in Europe. EuroSPI² conferences present and discuss results from systems, software and services process improvement (SPI) projects in industry and research, focussing on the benefits gained and the criteria for success. This year's event is the 21st of a series of conferences to which international researchers contribute their lessons learned and share their knowledge as they work towards the next higher level of software management professionalism. A typical characterization of EuroSPI² was stated by a company using the following words: ”... the biggest value of EuroSPI² lies in its function as a European knowledge and experience exchange mechanism for SPI and innovation”. A cluster of European projects (supporting ECQA and EuroSPI²) contribute knowledge to the initiative, including currently I2E (Idea to Enterprise), AQUA (Knowledge Alliance for Training Quality and Excellence in Automotive), LSSH (Lean Six Sigma for Health Care), TransCert (Trans- European Voluntary Certification for a pool of professions related with SPI and Translators), and LEADSUS (Leadership in Sustainability). A pool of more than 30 qualifications has been set up (see www.ecqa.org). Join the community of cross-company learning of good practices! Contact: Richard Messnarz, ISCN, Austria/Ireland, e-mail: [email protected] 0.4 EuroSPI 2014 Session 0: Introduction Welcome by Alexander Poth – New Co-editor of EuroSPI Books In my opinion we can have more effective and efficient IT solutions with better methods for professional development and improvement of software systems and services. I think a key to reaching this goal is to focus on methods that ensure the explicit and implicit demanded quality of IT systems and services leading to more customer and user satisfaction. In a user perspective added value by IT solutions is based on adequate quality. To deliver adequate quality we have to continuously realign the quality of the IT solution with the current quality demands of the users. EuroSPI is a platform that brings together people from the industry and academic world to address this demand for more effective and efficient high quality IT solutions. This is the reason why I’m an active member in Alexander Poth the EuroSPI community. My personal objective is to give ideas and Volkswagen AG, feedbacks to the EuroSPI community to improve innovative concepts and methods for usage in the daily IT business to realize a higher added Germany value with IT solutions. Alexander Poth received the Dipl. Ing. (Master) degree in 2004 in computer engineering from the Technical University of Berlin. He is IT Quality Manager at Volkswagen AG. He was senior consultant for software quality management at Software Quality Systems AG from 2007 to 2012 after working as quality engineer for Mercedes Benz Technology GmbH. He is author of many conference and journal publications. His interests include software engineering, software quality management, software process improvement & innovation, risk- and complexity management and continuous delivery. Contact: Alexander Poth, Volkswagen AG, Germany, e-mail: [email protected] EuroSPI 2014 0.5 Session 0: Introduction Welcome by DELTA, Editors of the DELTA Improvement Series DELTA has been working with Software Process Improvement (SPI) for more than 20 years including maturity assessment according to BOOTSTRAP, SPICE