The Newsletter of the Army Residence Community VolumeThe 33 Number 2 Eagle February 2019 The Legends Among Us: Colonel Sterling Johnson, USMA ‘39 Celebrates his 104th birthday at the Army Residence Community page 10 Editor’s Notebook Inside The Eagle A benefit of living at the ARC is access to the activities and culture of San Antonio. Here’s a February 2019 notable event on the calendar: 1 Front Cover: The Legends Among Us: The Wall That Heals, a three-quarter scale Colonel Sterling Johnson’s 104th Birthday replica of the Vietnam Veterans Memorial along 2 Contents with a mobile Education Center, is coming to 2 Editor’s Notebook: The Wall that Heals San Antonio on February 28 through March 3 at 3 Birthdays and Passings the Fort Sam Houston Cemetery and will be 3 Vietnam Veterans Memorial Replica and open 24 hours a day and free to the public. The Mobile Education Center Arrival Wall That Heals honors the more than three million 4-5 A Conversation with the CEO Americans who served in the U.S. Armed forces in 6 Kiwanis Scholarship Recipients the Vietnam War and it bears the names of the 7 Golden Diggers more than 58,000 men and women who made the ultimate sacrifice in Vietnam. 7 Eagle Luncheon Programs for Next 6 Months 8 Library The three-quarter scale Wall replica is 375 feet in 9 New Resident Name Badges length and stands 7.5 feet high at its tallest point. 9 Saturday Morning Income Tax Preparation With the replica at this size, visitors can experience And Electronic Filing, Free The Wall rising above them as they walk towards 10 Invitation to the 104th Birthday Celebration, the apex, a key feature of the design of The Wall. Colonel Sterling Johnson Like the original Memorial, The Wall That Heals is 11 All in the Family at the ARC Series: Those erected in a chevron-shape and visitors can do Wheeler Girls – Jean Heard and Marge Kemp name rubbings of individual service member’s 12-13 The Windows of the Cheever Chapel names on The Wall. The names are listed in order 14 World War II Poetry of date of casualty and alphabetically on each day. 15 Wall Artist of the Month: Quinn Becker Beginning at the center/apex, the names start on 16-18 January Activities the East Wall (right-hand side) working their way 16 The Seniors of Note Concert, 7 February out to the end of that wing, picking up again at the 19 February Movies far end of the West Wall (left-hand side) and working their way back in to the Wall. 20 Eagle Luncheon: Sara Espinoza, M.D. The ARCNet Eagle continues with: The names are listed in order of date of casualty and alphabetically on each day. Beginning at the Photographs of some Great Parties center/apex, the names start on the East Wall American Revolution, 240 Years Ago (right-hand side) working their way out to the end of Artist of the Month, Quinn Becker that wing, picking up again at the far end of the WWII: 75 Years Ago, European Theater West Wall (left-hand side) and working their way WWII: 75 Years Ago, Pacific Theater back in to the center/apex. The first and last ----------------------------------------------------------------------- casualties are side by side at the Memorial’s apex. This front cover The replica is constructed of Avonite, a synthetic of The Eagle is granite, and its 144 individual panels are supported the twentieth by an aluminum frame. Modern LED lighting from magazine-style the top of The Wall provides readability of The Wall design for our at night. monthly news- A principal sponsor of this event is the Alamo letter by Grace Chapter of the Daughters of the American Newton, ARC Revolution. Also supporting are other local Communications chapters of the DAR, including the Green Mountain Director. This Boys Chapter, which has these Residents as shows Sterling members: Jo Ann Compton, Ruby Gratch, Adalyn Johnson as a Mains, Patricia Rawlins, Martha Thorpe, Fran first-year cadet Weller. Lorena Repaal is a member of the Susanna Dickinson Chapter, and Meem at West Point, in Baumgartner is a member of the San Antonio de 1936. Bexar Chapter. 2 The Eagle February 2019 Birthdays and Passings FEBRUARY BIRTHDAYS FEBRUARY BIRTHDAYS (continued) 01 Trema Berry 28 Shirley Cowen 01 Erika Robeson 28 Venice Grantham 01 Charlene Smith 28 Muriel Littlejohn 02 Jim Brown 28 Freddie McKay 02 Glenn Hall 28 Frank Simpson 02 Alice Rolik 29 Carol Smith 02 Francine Simpson 02 Mary White BIRTHDAYS - BEGINNING MARCH 03 Marilyn Ter Maat 05 Diane Hand 01 Woody Bretscher 05 Bob Rolik 01 Joseph Newell 05 Lilas Harvey 01 Wanda Worthington 07 Eugene Forge 02 Lee Reiter 08 Mary Nunes 03 James Meyers 08 Beverly Rose 05 Marilyn Ledford 09 Sara Erickson 05 Peggy Newman 09 Gus Guenther PASSINGS SINCE LAST ISSUE 09 Sterling Johnson 10 Doris Frye 31 December Mr. Ernest Gohlke 10 Sue Taylor 3 January LTC Margaret Connolly 11 Beverly Oliver 11 January Mrs. Deborah Artman 11 Akemi Meyers 11 January Mrs. Helen Sowa 13 Louise Becknell 15 January LTC William Harden 13 Joan Jackson 14 Jo Cape Please contact Resident Services to have your name added or removed from the Birthdays. 14 Larry Haworth 14 Victor Prosper 15 Frances Post 16 Alfred Bates 16 Eleanor (Memo) Bjoring 16 John P. Seawell 17 Marian Mottley 17 Wiley Taylor 18 James Rhone 19 Marvin Kipp The Arrival of ‘The Wall That Heals,’ Tuesday, 26 February 19 Mary Jean Mauney 19 Mint Newman 20 Paul J. (Jim) Martin The Wall That Heals will arrive on Tuesday, Feb. 26. The trailer/truck 21 Terry Cairns will pull into the Retama Park parking area and wait for the San Antonio 21 Christine Cassidy Police Escort and the Texas Patriot Guard to join them. At 4:00 P.M. the convoy will proceed from Retama Park South on I35 and right on 21 Dian Sherrod Rittman Road. From Rittman Road they turn left onto Harry Wurzbach 22 James Veltri and proceed to Winan's Road at the light, turning left and proceeding 23 Nancy Elliott into Ft. Sam National Cemetery. They should arrive at the cemetery by 23 Karen Wallace 5:00 p.m. 24 Carol Heath 25 Bob Cairns On Wednesday, Feb. 27, the recruits of the 312th MI Bn, United 25 David Pitts States Army, will assemble the Wall. It takes between 6-8 hours to 25 Kay Turley assembly and then will open. The Wall will be open 24 hrs. each day until Sunday, March 3, at 3:00 P.M. At closing no formal ceremony will 26 Paul Monroe take place; a Bugler or Bagpiper will bid farewell. The recruits will 26 James Lowe dismantle the Wall and carefully place it back in the truck for the next 27 Dick Rushmore city to receive. 28 Trisha Campbell February 2019 The Eagle 3 A Conversation with the CEO KS: In the Town Hall Meeting on 17 January, you know, Employee turnover increases our reviewed summaries of the recent Resident and expenses and disrupts our service to Employee Satisfaction Surveys. Isn’t that taking on Residents, so it’s a shared goal. Residents more challenges than you have time for? can help impact turnover as well by the way SF: No, quite the opposite. Useful feedback is they interact with and treat our coworkers. very important. I’d like to thank the Residents Together we can improve it! and coworkers who took time during the busy month of December to thoughtfully answer the KS: The Town Hall Meetings covered a lot of territory. Absent was anything about Health Care surveys. Trying to manage a community except for Strategic Planning points. without feedback would be like piloting an aircraft without instruments. SF: Yes, this Town Hall focus was on the Resident and Employee surveys and a brief These surveys didn’t take a lot of my time to update on the strategic planning effort. But of compile and analyze. We used a software course health care is an ongoing and very package called Survey Monkey and the important topic. Today, with the increasingly responses are organized and tabulated as the stringent HIPAA (privacy) rules, we don’t often data is received. Untouched by human hands, tout care-related success stories. I had so to speak, and meant to be a snapshot in recently heard from an Independent Living time of opinions. It’s very useful feedback Resident, something they were happy about, combined with my participation in Resident was with at-home diagnostics, or on-call Council, street and floor meetings, and ongoing medical tests and x-rays. input from Residents and Coworkers. Our Health Care arm has arrangements for x- As I mentioned in the town hall meeting, we th rays to be taken here. In this case, the ended the 4 quarter of 2018 with an employee Resident’s provider had ordered a chest x-ray, turnover of over 40%. While still well under and that was done here in Health Care rather other local senior living providers with turnover than at a clinic or office with a crowded waiting in the 80% range, it’s not where we want to be. room on a cold day in December. The survey helps identify some areas for focus as reducing turnover requires a multilevel Those type of tests can be arranged here, and approach. It’s not simply higher wages, if the rules are followed, it’s a Medicare- although that is probably part of an overall covered diagnostic treatment.