eDelivery Reference Card For Cisco Step-by-Step Procedures Partners and Distributors To Become Familiar with the eDelivery Application Table of Contents eDelivery Definitions Order-Based Access (OBA) Email Notifications Product Authorization Keys (PAKs) Registration Welcome to eDelivery Software Download Policy 5 On the Download Cart page, accept the EULA by clicking “Accept.” The software download policy governs the number of times any software image on an order can be The Cisco® eDelivery application is a process to 6 Now choose between “Download download software and software license downloaded. When the software has been downloaded, please keep a backup copy of the Manager” (DLM) – Cisco recommended, or entitlement documentation. The purpose of this software. “Non Java SW Download” (https). reference card is to help Cisco partners and Note: The non-Java download method may distributors become familiar with the capabilities of result in slower download speeds, no eDelivery. The customer must accept the End User License Agreement (EULA) in order to be able to download. download verification, and timeout issues in which your session may time out prior to Helpful Hints Additional copies are subject to the following terms: successful download. System access is via Internet Explorer 7 or -The software may be downloaded for the first time later, Firefox 10 or later, and Chrome 22 or at any time after the order is made available within 7 Follow the instructions on the screen. later. eDelivery. To become an authorized user of the Added Downloads/Locked SW eDelivery system, provide information within -Up to 90 days after the order is first made available 1 Locate the order on the “Manage Orders” the Profile Manager on Cisco.com. within eDelivery, the software can be downloaded a page. To access the eDelivery application using second time after providing a valid reason on the Account-Based Access, you then need to “Download Reason” page. 2 Click the “+” to expand the product details be added as a user within your company of the order. account. For Order-Based Access, you do -If a second download is needed after 90 days, or not need to be a member of an account, you seek an additional download after a second 3 Click the “+” for File Type. since you access the order directly. download, you must submit a reason at the For explanations of screen functions and “Download Reason” page, and the request may be 4 Click “Request Access.” support links, please refer to page 2 of this subject to review. The review and Cisco’s response document. may take up to one business day. Note: “Request Access” will be displayed when a lock icon is present, indicating that Manage Orders Page -Any further download requests will be reviewed by the maximum number of successful Display Specific Orders eDelivery Customer Support, and you will receive a downloads has occurred. 1 Sort columns (ascending or descending) by response within 72 hours. clicking on the underlined headings. 5 From the drop-down menu, select or Downloading Software “Reason.” 2 Search or filter by specific criteria, such as Please do not download and forward large software customer account, date range, and/or order status. images through email. Also, please do not download 6 Enter your comments. or and then burn software to CD/DVD and distribute it 3 Search archived orders. to customers. 7 Click “Submit.” 1 Locate the order on the Manage Orders page of Note the “Status” column: eDelivery. 8 Click “Proceed to Download Cart.” An email notification will be sent to you within New: A new order received that has not yet been 2 Click the Bill-To PO number. 72 hours. assigned to the customer (i.e., stocking orders). Order Details Page Assigned: Designated to a specific customer; an 3 Click the “+” to expand the product details of the Return Materials Authorization order drop-shipped to a customer account will have order. eDelivery items must be returned through the this status from the outset. An order that is held in manual returns process by contacting your stock that has a status of “New” will need to be 4 Click “+” for File Type. customer service relationship manager or changed to “Assigned” once it has been sold to a field service relationship manager or by customer. Note: Buttons and ways to download: submitting a case to [email protected]. Downloaded: The order has been downloaded. eDelivery items (L-SKUs) are currently not Click “Add to Cart” (associated with check enabled in the Returns Tool. For SKUs or If the email addresses for customers were not boxes). PIDs, please go to Partner Central here. entered previously in the Ordering Tool, you can Click “Download All Licenses.” still send Order-Based Access emails from Click “Download Entire Order.” Note: If you ordered from a distributor, eDelivery. See the section 0rder-Based Access Click the green down arrow please notify them. The distributor will then (OBA) Email Notifications within eDelivery. (Download Now). notify Cisco. An authorized purchasing representative from the distributor can call Cisco Customer Service to RMA the order. Partner Reference Card erc V 1.0.1 © 2013 Cisco Systems, Inc. All rights reserved. Privacy Statement, Cisco.com Page 1 eDelivery Definitions Manage Orders Page: Order Details Page: Function Definition Function Definition Archived Orders Users may access orders after 15 months from the Send Order-Based Access (OBA) email notifications to Reporting archives and restore them for downloading. Envelope customers. Allows user to send Order-Based Access (OBA) email Green Arrow Returns user to the previous page (the Manage Orders page) Envelope notifications to customers containing the search/filtered list. Download History Select to view the download history of the line. (Line ID) Displays components and/or minor lines. Report Contains items selected to download. Check box Selects a component to download Download Cart Click after choosing at least one order line to assign or Download now: Associated with the check boxes of software. Next revoke. Simultaneous assigning and revoking is not Down Arrow Click after choosing at least one order line to assign or possible. Next revoke. Simultaneous assigning and revoking is not possible Reset Click after clicking the plus sign to expand the major line and collapse the minor lines. Reset Click after clicking the plus sign to expand the major line Enables filtering of orders based on the keyword entered and collapse the minor lines. Go (Search) Used in conjunction with the check boxes; adds the selected in the Search field. Add to Cart items to the download cart. Reset (Search) Clears the search field. Download All Licenses Click to add every license on the page to the download cart. Drop-down list with account names upon which to filter Account (Filter) Click to add every license and all software items to the and display corresponding orders Download Entire Order Drop-down list with date ranges upon which to filter and download cart. Date Range (Filter) display orders. Relevant Terms: Drop-down list with available order statuses (Assigned, Term Explanation/Links Status (Filter) Accessed, Locked) or All (default) upon which to filter Link to find eDelivery equivalent PIDs here. Note: Most eDelivery PIDs start either with “L-” for license or and display orders Equivalent PIDs Filters orders and displays them by date range and “R-“ for software. PIDs starting with “LL-” are Cisco IOS® Go status. Software relicensing PIDs and are addressed by the Licensing team. Reset (Filter) Display all orders. Contents include the PAK key (code and barcode), item Account, Status, Bill-To Underlined headings to sort the column records in Product Authorization details, and entitlement quantity. PO, Cisco SO, ascending or descending order. Key The PAK key needs to be registered here (Product License Available, Carton/Cust Registration) in order to generate the activation key. Ref Notes, Comment Right to use, which is product/feature specific and may be RTU License Account The customer to which the order is assigned. serialized but has no associated PAK. The order can be New, Unassigned, Accessed, End User License Displays general user terms and conditions. Status Assigned, or Locked. Agreement (EULA) Bill-To PO Number The bill-to customer purchase order number provided to Supplemental End User Additional terms and conditions for third-party software (Cisco) Cisco. License Agreement (TPS) End User License Agreement. (SEULA) Free-text customer notes regarding the order. The Carton/Cust Third-party software. speech bubble for a specific order will display the order TPS Ref Notes transaction history. Claim certificate and TPS combination in which Cisco and Claim-TPS Cisco SO Internal Cisco sales order number. TPS software keys are assigned and shipped together. RMAs are not supported by the eDelivery team. RMA for Available The date the order is available. eDelivery orders follows the same mechanism as RMA for Return Materials physical orders. Comment Free text can be added. Authorization (RMA) Once the RMA is done, the activation key is deactivated. Drop-down list allowing you to select the number of CS Support and CSRMs can assist with the training of the Items per Page items per page to display; the default is 10. RMA process Drop-down list to select the page number; the default Cisco Support: Showing Range value is 1. Issue Support Group/Link eDelivery Customer Download References: eDelivery Support team email: Support Term Definition [email protected] Download Manager Performs the task of downloading standalone files from eDelivery opt-in/opt-out (DLM) the Internet to your local computer. DLM enables a for email notifications eDelivery Application: http://edelivery.cisco.com/esd/ process to monitor, pause, resume, or cancel Select My eDelivery Settings, and edit preferences Cisco Recommended downloads, and aids recovery accordingly.