Partner Guidance for CSP Microsoft Office 365 E1 / Microsoft 365 Business Basic Promos and Remote Work Rebate Program LAST UPDATED: 5/21/2020 Microsoft Promo + Rebate FAQ Office 365 E1 and Microsoft 365 Business Basic Contents Using this guide 4 Overview 4 Frequently asked questions 5 How should partners use these promos? How is this approach different from the Office 365 E1 Trial launched on April 1st, 2020? When will this change take place? How long will these promos be available? What does “New Customer Only” mean? What if my customer does not align to one of the eligible customer types? How will the 6 month promotion work on Ingram Micro Cloud Marketplace? Can I charge customers for their Office 365 E1 or Microsoft 365 Business Basic service during the promo period? Why create a new Microsoft 365 Business Basic promo? Do partners need to wait 6 months to convert customers to higher paid SKU? Will the partners need to take action to begin billing customers? What happens to customers who already started the CSP Office 365 E1 Trial? What if a customer does not wish to license Office 365 E1 or Microsoft 365 Business Basic? Details of the CSP Office 365 E1 and Microsoft 365 Business Basic Promos 7 Which customers are not eligible for the promos? How many licenses can be acquired through the promo? What is included in the trial? How are these promotions configured? How can I know if my customer has had the promotion applied? What price will Ingram Micro bill in Month 7? Can add-on SKUs be sold alongside the Office 365 E1 promo? What happens when I increase seat count (remaining below maximum) on the promoted offers during the promotion period? 2 Microsoft Promo + Rebate FAQ Office 365 E1 and Microsoft 365 Business Basic Contents Ingram Micro Remote Work Rebate Program 9 What is the new Remote Work Rebate that will be offered by Ingram Micro How does the rebate work? How much can partners earn? How will the rebate be paid out? When will rebates be paid out? Is there a maximum payout for this rebate? What happens if the customer moves to another SKU or adds additional seats? How does a partner take advantage of this offer? Will I need to register each customer deal applicable for the rebate program? Will the initial E1 trials that were offered previously qualify for this promotion? Will promo trials purchased from Microsoft Partner Center or Web Direct be eligible for this rebate program? Whats happens if seats cancel before the end of the annual commitment? Supporting Partners with the Remote Work Enablement Guide 11 How to purchase promo licenses of Office 365 E1 and Microsoft 365 Business Basic on Ingram Micro Cloud Marketplace Provisioning licenses through Microsoft Admin Portal Admin QuickStart Guide to Teams End-User Enablement Guide to Teams Go-to-Market Teamwork Starter Kit for Sales and Marketing Assets Ingram Micro Cloud local resources for questions and support 3 Microsoft Promo + Rebate FAQ Office 365 E1 and Microsoft 365 Business Basic Using this guide This document provides updated Partner guidance for the CSP partner-initiated Microsoft Office 365 E1 and Microsoft 365 Business Basic promos and Ingram Micro’s Remote Work Rebate Program launched May 4th, 2020. Overview To support partners in their response to the ongoing COVID-19 situation, Microsoft has made a number of program changes to enable customers who do not have access to Teams to start using Teams as a hub for collaboration that brings together chat, meetings, and Microsoft 365, all in one place. Audience Recommended Offer For new Microsoft 365 Microsoft 365 Business Basic, first 6 months free on monthly customers with fewer than SKUs with an annual commitment (documented in this FAQ) 300 users GUID: 91fd106f-4b2c-4938-95ac-f54f74e9a239 For new Microsoft 365 Office 365 E1, first 6 months free on monthly SKUs with an annual customers with more than commitment (documented in this FAQ) 300 users GUID: bd938f12-058f-4927-bba3-ae36b1d2501c For existing Office 365 Partner-Initiated Microsoft Teams Trial, 6-month duration Exchange Online Standalone customers For feature differences between Microsoft 365 Business Basic and Office 365 E1, please click here. The CSP Office 365 E1 and Microsoft 365 Business Basic promos are designed for new customers only and are transactable as traditional paid subscription licenses. New customers are validated through Microsoft Partner Center, not Cloud Marketplace. Due to post-transaction validation by Microsoft, partners will be issued Cloud Marketplace credits in arrears for eligible ‘net new’ customers for the first 6 months. After the initial 6-month free period, Ingram Micro will begin billing at normal rates for monthly bills in months 7 through 12 of the annual commitment. 4 Microsoft Promo + Rebate FAQ Office 365 E1 and Microsoft 365 Business Basic Frequently asked questions How should partners use these promos? Partners can include these promos into current customer acquisition motions to enable new customers in need of remote work scenarios to sign up with a partner. Throughout the promo, partners have opportunity to showcase the value of Teams and Microsoft 365 to new customers to drive to a renewal decision. How is this approach different from the Office 365 E1 Trial launched on April 1st, 2020? The updated Office 365 E1 and Microsoft 365 Business Basic promos differ from the legacy Office 365 E1 Trial in two ways: 1. Technical Enforcement of “New Customer Only” qualification for Office 365 E1 and Microsoft 365 Business Basic promos. These promos will only be able to be added to new customer tenants. 2. Monthly billing beginning in Month 7. Customers will make an annual commitment to a monthly billed subscription when leveraging the Office 365 E1 or Microsoft 365 Business Basic promos. Partners will receive bills from Ingram Micro for licenses beginning in Month 7 through Month 12. When will this change take place? The updated Office 365 E1 promo and new Microsoft 365 Business Basic promo will be made available in CSP starting Monday, May 4th, 2020. At that time, we will also discontinue new starts of the Office 365 E1 Trial. How long will these promos be available? The Office 365 E1 and Microsoft 365 Business Basic promos will be available through June 30th, 2020. Microsoft may choose to extend availability of these promos based on the evolving environment. What does “New Customer Only” mean? The Office 365 E1 and Microsoft 365 Business Basic promos will technically enforce that customers be a net new customer tenant or must not have a currently paid or recently canceled (within the last 30 days) subscription across CSP, Web Direct, or any other Microsoft commercial channel for any of the following products: • Office 365 E1, E3, E5 • Microsoft 365 E3, E5 • Office 365 F3 • Microsoft 365 F3 • Microsoft 365 Apps for enterprise (formerly known as Office 365 ProPlus) • Microsoft 365 Business Basic (formerly known as Office 365 Business Essentials) • Microsoft 365 Business Standard (formerly known as Office 365 Business Premium) • Microsoft 365 Business Premium (formerly known as Microsoft 365 Business) • Microsoft 365 Apps for business (formerly known as Office 365 Business) • Exchange Online Essentials, Plan 1, Plan 2 5 Microsoft Promo + Rebate FAQ Office 365 E1 and Microsoft 365 Business Basic What if my customer does not align to one of the eligible customer types? Your customer may be eligible for another offer such as the Partner-Initiated Microsoft Teams Trial for a 6-month duration. How will the 6 month promotion work on Ingram Micro Cloud Marketplace? CSP partners can initiate the offer through Ingram Micro Cloud Marketplace on behalf of the customer after May 4th, 2020. Partners purchase monthly Microsoft 365 Business Basic or Office 365 E1 licenses just as they normally would through the marketplace. For more information, please review the step-by-step guide through our Remote Work Partner Enablement guide. Opportunities eligible for Microsoft’s 6-month free promotion will automatically be tracked by Ingram Micro. Partners will be issued credits in arrears. This means that the partner will receive an upfront charge for the licenses but will be credited each subsequent month for the first 6 months. When will partners receive their credit? Credit dates will vary by marketplace based on when Ingram Micro receives the Microsoft file data, but will be issued within 45 days of the purchase date. Can I charge customers for their Office 365 E1 or Microsoft 365 Business Basic service during the promo period? Microsoft expects partners to pass along the full promo value to customers during the promo period. Microsoft may audit partners to ensure compliance. Why create a new Microsoft 365 Business Basic promo? Microsoft wants to ensure that customers are started in the right product family to simplify paid conversion and upsell conversations at the end of the promo. This means starting <300 seat customers in the Microsoft 365 for business family, making upsell to Microsoft 365 Business Standard and Microsoft 365 Business Premium logical. While we will not technically enforce 300 seats as a minimum for the Office 365 E1 promo, we recommend only using the Office 365 E1 promo with customers with more than 300 seats. Do partners need to wait 6 months to convert customers to higher paid SKU? No, partners can convert or upsell customers to Paid SKU’s via Cloud Marketplace CSP at any time. Will the partners need to take action to begin billing customers? No, customers commit to an annual subscription, with billing resuming automatically in Month 7, and continuing through Month 12. 6 Microsoft Promo + Rebate FAQ Office 365 E1 and Microsoft 365 Business Basic What happens to customers who already started the CSP Office 365 E1 Trial? Microsoft will continue to enable customers who have already started a CSP Office 365 E1 Trial to continue using it.