FEBRUARY 2020 The Official Magazine of the World Waterpark Association All Aboard For Next-Level Adventures Royal Caribbean’s Navigator of the Seas® How To: Revenue Generation Improve Your Bottom Line Through Guest Service Setting A New Trend At Fantawild Wuhu Fantawild Water Park becomes the second most visited waterpark in the $siaPaciÀc region INDUSTRY IMPACT Dueling PIPElineBLAST™/ FlyingSAUCER® IAAPA 2019 Best New Water Park Ride and ProSlide’s 4th Impact Award Winner! PROSLIDE.COM Copyright © 2020 ProSlide Technology Inc. All rights reserved. ProSlide, the ProSlide logo and any other marks used herein are trademarks or registered trademarks of ProSlide Technology Inc. In Canada, the United States of America and any other countries. FEBRUARY 2020 CONTENTS 10 24 30 IN EVERY ISSUE 5 Chair’s Column 6 WWA News 8 Committee Voices 12 Member Spotlight 16 Professional Development 18 Business Progress 28 Rave Reviews: TV Commercial 20 42 Rave Reviews: Brochure 44 Disney Memories 46 4VS½PIW FEATURES 58 News Drops 4 BOOK YOUR VEGAS HOTEL ROOMS 30 ALL ABOARD FOR NEXT-LEVEL 59 'PEWWM½IHW NOW! ADVENTURES Harrah’s Las Vegas is now accepting Reimagined with a $115 million 60 %HZIVXMWMRK-RHI\ reservations for the WWA Show in investment, Navigator of the Seas® sets October sail with all-new features and firsts 10 SHARE YOUR KNOWLEDGE BY 36 REGISTER AS A WLSL HOST LOCATION BEING A WWA SHOW SPEAKER! TODAY! It’s not too late to submit a session The 11th annual World’s Largest proposal to speak at the WWA Show, Swimming Lesson event is set for October 6-9, 2020 June 18, 2020 FEBRUARY 2020 THE COVER 20 HOW TO: REVENUE GENERATION 38 HOW-TO: HUMAN Following a $115 million The Official Magazine of the World Waterpark Association transformation, the Improve Your Bottom Line Through RESOURCES All Aboard For reimagined Navigator of the Guest Service Managing Difficult Next-Level Adventures® Seas® ship offers vacationers Royal Caribbean’s Navigator of the Seas BY MATT HELLER Conversations With EPMRIYTSJ½VWXWERH6S]EP Team Members Caribbean favorites, 24 SETTING A NEW TREND AT BY ANTHONY “TJ” including an awe-inspiring FANTAWILD POLLACK Caribbean poolscape, two How To: Revenue Generation Improve Your Bottom Line Through Guest Service HEVMRK[EXIVWPMHIWXLI½VWX Setting A New Trend At FantawildÀc region Thanks to its use of unique theming, Wuhu Fantawild Water Park becomes the second most visited waterpark in the Asia-Paci Wuhu Fantawild Water Park has FPS[HV]FEVEXWIE-RWXE become the second most visited [SVXL]RMKLXPMJIERHHMRMRK and thrilling activities for waterpark in the Asia-Pacific region XLI[LSPIJEQMP] 2 WORLD WATERPARK MAGAZINE FEBRUARY 2020 PARKSARKR RIDESIDESD 23X/ "$#(# +(5$1(#$6(3'$ "' 5$/Ý+ -318I TIDAL RIVER™ THE PERFECT EXPANSION FOR A COMPACT FOOTPRINT. NEW BUILDS | EXPANSIONS | RENOVATIONS Find out more: aquaticgroup.com VISIT WWASHOW.ORG/LODGING/ TO BOOK YOUR ROOMS TODAY BOOK WWA40 LAS VEGAS HOTEL ROOMS NOW Make your reservation now to stay at Harrah’s Las Vegas, our headquarters hotel for the 2020 WWA Show located next to the LINQ Promenade. Our room rate is $154.00 plus taxes and a discounted resort fee of $30.00 per night. Staying here puts you steps away from the all new Caesars Forum Conference Center, where the trade show, lunches and educational sessions will be held. Visit WWAShow.org/lodging/ to book your rooms today. n connect hop WORLD WATERPARK ASSOCIATION SHOW OCTOBER 6-9, 2020 TRADE SHOW: OCT. 7 & 8 LAS VEGAS, NV U.S.A. WWASHOW.ORG FEBRUARY 2020 CHAIR’S COLUMN 1. STRONG DIRECTION = Whether you’re just be- 2020 WWA ginning or a long-term WWA member, guidance BOARD MEMBERS and direction is something none of us can have CHAIR enough of. Building and maintaining a network DAMIEN LATHAM of contacts is one simple way to ensure a contin- Attractions That Work ued level of guidance throughout your career. VICE CHAIR The need for guidance throughout your career ANDREW CHAFATELLI SplashDown Beach journey is sometimes overlooked. Remember, TREASURER whatever level you’re at in your career cycle the CHRIS LANDGRAVE power of reflection and taking on multiple per- Deep River Waterpark spectives keeps you fresh and injects new energy SECRETARY MATT BOYD somehow. There are multiple ways to enable this Whale’s Tale Waterpark consciously or subconsciously; some may choose PAST CHAIR to develop professional mentor-mentee relation- STEVE MIKLOSI ships within their network; others may find a Wild Water Adventure Park level of guidance from events and expos. I would ADAM BLACKMORE City of Henderson argue it’s all for the taking. Department of Public Works, Parks & Recreation 2. OPPORTUNITIES = A wide, well-maintained NATALIE LIVINGSTON professional network will likely be brimming ALIVE Solutions with opportunity. While you may not be active- KRISTIE MOSES ly looking to change positions, it’s likely your Walt Disney World® network will regularly pass along insight into a NICK NEUMAN GOOD variety of opportunities to learn and engage. Water Technology, Inc. BOB OWENS COMMUNICATING = 3. GROWTH = Personal and professional growth Hyland Hills Water World is crucial to a successful career. Similar to the WAYNE PIERCE A GREAT NETWORK! guidance and support provided by a portion of The Pierce Law Firm, LLC your network, some of your contacts might also JESSE VARGAS IT IS, OF COURSE, a well-trodden topic that Atlantis, The Palm be beneficial in helping you reach new heights as an operator or supplier strong and consistent JILL WHITE communicating is integral to our own personal within your career, whether it’s encouraging 7XEV½WL%UYEXMGW-RWXMXYXI progress be it at home or work. At the WWA one you to take a new qualification, applying for a DAVID ZENG of our strategic initiatives is to constantly improve position you initially felt was out of your realm Chengdu Happy Together or simply inspiring you. Tourism & Cultural our membership engagement which, at the pace Development Co. of how quickly companies and individuals move For those of us who are active WWA members, today, is no small task for our dedicated staff! take a moment to recall how you became a mem- WWA STAFF The WWA is keen to build a more personal PRESIDENT ber and how the network around that first en- RICK ROOT relationship with each of its member facilities. gagement has grown! The amount of times I have DIRECTOR OF TRADE SHOW It’s fair to say, and based on my own experience, used that extended community without doubt has & ADVERTISING sometimes there are only 2 or 3 people that are in- enabled my personal and professional career, so I PATTY MILLER volved at park or supplier level therefore leaving DIRECTOR OF OPERATIONS urge you to share the experience and let the WWA & MEMBER SERVICES a void when the inevitable career moves happen. know of what we can do to further our effort in KELLY HARRIS I wonder if you have a communication strategy 2020 and beyond. A WWA staff member is just a DIRECTOR OF PARK MEMBER focused on developing the whole team’s industry DEVELOPMENT phone call away, so call +1-913-599-0300 and tell ALEATHA EZRA knowledge rather than just a few? Are there clear us how we can help you build better relationships PRODUCTION & LEARNING company and personal objectives that tie back to with the WWA and your fellow members. t COORDINATOR broadening this critical area? BERNADINE BUDA The benefits of having a greatcommunications MEMBERSHIP COORDINATOR CATHY HAGGARTY culture can, when directed, lead to a big uptick TRADE SHOW & ADVERTISING in expanding your professional network. I have MANAGER listed a few thoughts here for your consideration. ANDY W. MILLER DAMIEN LATHAM GRAPHIC DESIGNER Chair ELISA BERG WORLD WATERPARK MAGAZINE FEBRUARY 2020 5 WWA NEWS LEARN MORE ABOUT little as $39, those who are under 35 and working NSF INTERNATIONAL in a non-managerial position can become an ON WATERPARKS.ORG Emerging Leaders member. This membership The World Waterpark Association category offers easy access to skill-building has launched a new “Hot Topics” services and programs. Benefit highlights include: page on Waterparks.org in order to t "DDFTTJOHWorld Waterpark Magazine’s digital share information with its members edition on a monthly basis on NSF International and the NSF/ t "UUFOEJOH MJWF 8FCJOBS 8FEOFTEBZ FWFOUT BU ANSI 50 standard. no additional cost NSF International is a global t (FUUJOHUIFPQQPSUVOJUZUPBQQMZGPSUIF$ISJT public health organization that facilitates Stuart Emerging Leaders Scholarship program, standards development, and tests and certifies which allows the applicant to attend the 2020 WWA NSF International Standard / American National Standard products for the food, water, health sciences and Symposium & Trade Show, October 6-9, 2020 at the "( NSF/ANSI 50 - 20 hemicals all new Caesars Forum & Harrah’s Las Vegas and 4 consumer goods sectors to minimize adverse Equipment for Swimmingand OtherPools, Spas, health effects and protect the environment. t 3FDFJWJOHBNFNCFS*%BOEQBTTXPSEUPBDDFTT Hot Tubs Recreational Water Facilities NSF/ANSI 50: Equipment for Pools, Spas, Hot members-only areas like the Job Board, the Tubs and Other Recreational Water Facilities is the Webinar Wednesday archives and the How-To existing standard that applies to the water leisure column & video archives industry and was developed by a committee t 1FSVTJOHUIFMJTUJOHTBWBJMBCMFPOUIF+PC#PBSE of experts comprised of manufacturers, public and applying immediately health officials and users. t "NPOHPUIFSCFOFĕUT NSF/ANSI 50 specifies requirements for the Tell your employees who you wish to see get A link to purchase the material health effects, corrosion resistance, more engaged in the industry to visit Waterparks. NSF/ANSI 50 standard org/Emerging_Leaders to learn more about this can be found on the performance, disinfection efficacy, durability “Hot Topics” page on testing, design and construction, marking and membership or to join online today.