BULK ICE CREAM 2021 Michigan Family Owned and Operated Since 1928 1 CEDAR CREST DAIRY CONTACT LIST NAME TITLE OFFICE PHONE CELL PHONE EMAIL ADMINISTRATION & SALES Rob Becker President 616.797.1104 616.437.4156 [email protected] John Boes General Manager 616.797.1103 616.437.4159 [email protected] Nate Becker Vice President 616.797.1121 616.437.7264 [email protected] & Account Manager Dan Scholten Transportation Manager 616.797.1122 616.260.9881 [email protected] Wayne Munroe Account Manager 616.797.1123 616.262.7513 [email protected] Rob Schab Account Manager 616.797.1113 616.893.3102 [email protected] Curt White Account Manager 616.797.1126 616.889.6564 [email protected] Troy Wesner Account Manager 616.797.1127 989.666.2610 [email protected] Tom Lewis Account Manager 616.797.1149 586.335.1687 [email protected] Joe Westdorp Account Manager 616.797.3332 616.862.8673 [email protected] Brian Grycki Territory Manager 616.797.3333 616.304.2483 [email protected] Jane Balcom Executive Sales Assistant 616.797.1115 [email protected] CUSTOMER SERVICE [email protected] Laura Foltice Customer Service 616.669.5170, Option 2 [email protected] Kristina Kronemeyer Customer Service 616.669.5170, Option 2 [email protected] Terri Irwin Customer Service 616.669.5170, Option 2 [email protected] Cheryl McElroy Customer Service 616.669.5170, Option 2 [email protected] TABLE OF CONTENTS GENERAL INFORMATION ..............................................................................................................1-2 BULK ICE CREAM .................................................................................................................... 3-14 SOFT SERVE MIX ...................................................................................................................15-17 WHIP CREAM ............................................................................................................................ 17 NUTS ..................................................................................................................................... 17 CHERRIES ............................................................................................................................... 18 CANDIES & PIECES .................................................................................................................18-19 TOPPINGS ...........................................................................................................................19-20 CONES ................................................................................................................................20-21 CONE DIPS .............................................................................................................................. 21 ENROBING CHOCOLATE ................................................................................................................ 22 WAFFLE CONE MIX ..................................................................................................................... 22 SLUSH .................................................................................................................................... 22 SHAKES & MALTS ....................................................................................................................... 22 ICE CREAM NOVELTIES ............................................................................................................22-24 RESTAURANT ITEMS ...............................................................................................................24-26 DISPOSABLES .......................................................................................................................26-30 CLEANING SUPPLIES & EQUIPMENT ................................................................................................. 30 MILK & DAIRY PRODUCTS ............................................................................................................. 30 BULK ICE CREAM OUR PHILOSOPHY We do things a little differently than most distributors. We expend a great deal of effort and expense into our delivery system so that we can deliver frozen, refrigerated and dry products to most of our customers twice per week. We also take pride in the fact that our route salesmen (drivers) do much more than just leave the product at your back door. We put your frozen & dry products where you want them and we rotate your mix as we put it away. Some of our competitors send a sales person out every week to write your orders. This can be a waste of your time and the sales person’s. Instead, we want our account managers to be available to help you when you need it, such as when you have a problem or issue that needs immediate attention. We’ve developed our entire system around our dedication to service, and it works as follows: 1) INSIDE SALES STAFF: Our customer service department is always ready to serve you by taking your order or answering questions that you may have. For instructions on how to place an order, please refer to Pg. 02. 2) ROUTE SALESMAN: Your delivery driver is much more than a driver, he is actually your route salesman. He can answer many of your questions and take care of many of your concerns. 3) ACCOUNT MANAGER: Your account manager will be in to see you periodically and is always available to meet with you at your request. They are also always available to answer your questions or concerns. Please feel free to call your account manager at any time. PRICING ASSURANCE PROGRAM Our Pricing Assurance Program means that you can be confident that no one can give you a better deal than we can! For more information on this program, please feel free to talk to your account manager. CONTACT INFORMATION OFFICE PHONE: 877.669.5170 (Toll Free) 616.669.5170 (Local Line) ONLINE ORDERING FAX LINE: 616.669.7633 COMPLETE WITH PRICING, WEBSITE: www.cedarcrestdelivers.com ORDER HISTORY, AND ORDER CONFIRMATIONS ORDER ENTRY: 877.669.5170, Option 2 ONLINE ORDERING: cedarcrestdelivers.com, “Order Online” PLACING YOUR ORDER HAS NEVER BEEN SO EASY! *NOW MOBILE & TABLET FRIENDLY* WWW.CEDARCRESTDELIVERS.COM & CLICK ON “ORDER ONLINE” THEN CLICK “REGISTER” TO GET SIGNED UP! 1 ORDERING & DELIVERY INFORMATION DELIVERIES: We deliver to most areas twice per week. If you are unsure of your delivery days, please call our office. We offer NEXT DAY SERVICE for orders received by the order deadline on the day before your scheduled delivery. EMERGENCY ORDERS: We realize that sometimes an emergency arises when you need a special order delivered. We do have this capability and can accommodate you in most instances. However, due to the substantial increases in distribution costs, A DELIVERY CHARGE OF $450 WILL BE ADDED FOR ALL SATURDAY SPECIAL DELIVERIES. You can also come to our warehouse in Hudsonville and pick up an emergency order to avoid the delivery charge. We will be open for pick-ups from 8:00 am to 11:00 am on Saturdays (May – August). If you would like to pick up an order outside of these hours, please call our weekend emergency number (616.862.3291) to make these arrangements and please give us as much lead time as possible for all emergency orders. (No special deliveries will be scheduled from 6:00 pm Saturday through 8:00 am Monday, but again, orders can be picked up at our warehouse throughout the weekend.) PLACING ORDERS We have a dedicated, experienced inside sales staff to take your orders, which you can submit by one of the methods below. Please use your customer number and our product numbers when ordering. We can provide you with a customized order/inventory guide to assist you. Please call our customer service department to request this. PHONE: 616.669.5170, Option 2 We can either put you on a call list so we call you for your order, or you can call us at your convenience. FAX: 616.669.7633 EMAIL: [email protected] ONLINE: To get signed-up, go to www.cedarcrestdelivers.com, and click on “Order Online” in the upper right corner. Then click on “Register”. Once you are signed up, you will be able to place orders online, receive confirmation emails, and look up all your past orders (not just those placed online). ORDER DEADLINE: All phone, fax, online or email orders must be placed by 2:00 PM the day before your scheduled delivery in order to get next day service. However, to assist us please place your order as early in the day as possible. Note that no orders will be processed for next day delivery after 2:00 PM. RETURNS: Due to health and safety concerns, returns cannot be allowed. Note that this includes “end of season” returns as well. Any discrepancies with your order must be reported to our office within 24 hours of the delivery. PLEASE NOTE: If you do not remain within your payment terms, or have a balance that is past due, we will not be able to deliver any orders until we receive payment. 2 BULK ICE ICE CREAM CREAM #11 21091 Hoofprints – Caramel ice cream, milk chocolate caramel cups, and a caramel swirl. 21232 Mint Mookies – Mint ice cream packed with chocolate sandwich cookies. #4 21161 Mom’s Cookie Dough – Cookie dough ice cream with chunks of chocolate chip cookie dough. • Made with Certified Non-GMO Milk & Cream #12 21291 Mooey Gooey Fudge – Vanilla fudge swirled ice • Very high 16% butterfat content cream with cream filled milk