Manage. Monitor. Analyze. Complete SAP Landscape Control. CASE STUDY European Retail Giant Uses Syslink Xandria to Optimize SAP System Management Proactive monitoring enables streamlined control of daily business operations EXECUTIVE SUMMARY CUSTOMER NAME: REWE Group REVENUE: € 54 Billion (2016) REWE Group is a diversified retail and Roughly 12,000 SAP users across Europe tourism leader operating more than 15,000 access these complex distributed systems INDUSTRY: stores in 14 European countries. The on a daily basis – a heavy burden on the Retail and tourism organization’s subsidiaries include leading company’s SAP administrators. ORGANIZATION SIZE: REWE, Penny, and Billa supermarket chains 325,000 employees along with several prominent hotel brands. Complex SAP Landscape Blocks Based in Germany, REWE Group employs System Visibility BUSINESS CHALLENGE: over 310,000 employees and generated • A small team of SAP experts manages a diverse more than $58 billion in revenue in 2015. Prior to 2010, REWE Group’s SAP Basis SAP landscape team monitored systems using a globally • Existing solution lack in-depth data to evaluate deployed system management application health of individual systemss A small team of SAP experts manages • Needed to proactively prevent issues a diverse SAP landscape consisting of combined with a large number of internally • Lack of visibility to system performance over 100 unix servers and 65 databases. developed scripts. While this approach gave REWE Group has 84 SAP systems in use, the team a high-level view of the company’s SOLUTION: network as a whole, it couldn’t provide the Syslink Xandria business processes and technical including: monitoring in-depth data required to evaluate quality of • ERP 6.0 (Retail, HR, FI/CO, MM) individual systems. BUSINESS VALUE: • ERP 5.0 (HR, FI/CO) • Proactive monitoring based on forecasts and • BI 7.0, including BI-Java With 84 active SAP installations across the customer-specific parameter sets continent, effective and efficient monitoring • Simplified configuration of new systems • SEM, SEM-BW 6.0 is critical to REWE Group’s day-to-day • Automatic generation of Service Level Reports • SRM 7.0 (SLRs) business operations. The team knew that • CRM 5.0 proactively preventing issues and optimizing • SAP R/3 Enterprise (6.20) system performance called for increased • SAP Portal (7.01) visibility, but their existing setup couldn’t • Solution Manager, SLD, IDES deliver granular insight that the company really needed. Version: 1.06.2018 CASE STUDY: European Retail Giant Uses Syslink Xandria to Optimize SAP System Management “It was a vital requirement for us to find a solution that wasn’t based on the SAP CCMS interface. Ultimately, this was the decisive factor in choosing Syslink Xandria.” – Wolfgang Ihlenfeld, REWE Group’s ERP/SAP system operation department Over time, it became more and more Impressed with the benefits achieved by Major benefits the team has achieved from obvious that the organization required a other customers, REWE Group followed up implementing Syslink Xandria include: specialized solution focused exclusively on with an in-person visit to a reference site. • Proactive monitoring capabilities based SAP system operation. Finally, a proof-of-concept period spanning on forecasts and customer-specific several weeks answered any remaining parameter sets Key Requirements for an Improved questions the SAP Basis team had about • Ease of configuration for new and Monitoring Solution the solution. After thorough evaluation, the existing systems choice was clear. The SAP Basis team’s formal evaluation • Streamlined, centralized rollout and process identified several key requirements “It was a vital requirement for us to find small footprint for monitoring agents for the new solution: a solution that wasn’t based on the SAP • Web-based front end plus XanMobile • Centralized monitoring and effortless CCMS interface,” says Wolfgang Ihlenfeld of app for iPhone provides access to data integration with all deployed SAP REWE Group’s ERP/SAP system operation anytime, anywhere systems using Oracle and DB2 department. “Ultimately, this was the • Automatic generation of SLRs based databases decisive factor in choosing Syslink Xandria.” on SLAs • An interface with global system • Simple setup for forwarding events to management, used for coordinating In Less Than 3 Days, Automated administrators and distribution lists activities such as on-call duty Monitoring Streamlines SAP • A viable alternative to SAP Solution Management In the future, the team also plans to set up Manager. REWE could no longer rely Xandria’s end-to-end application monitoring Because of the simplicity of installation, the on the SAP CCMS (RZ20) interface, and text message notification modules for SAP Basis team was able to independently a critical requirement to monitoring dedicated productive SAP systems. prepare for implementation. With support facilities from the Syslink Professional Services Today, Syslink Xandria allows the Rewe team, setup was complete in just a single ProSolutions Consulting, a Syslink partner, to proactively manage SAP systems and day, including connecting and configuring shared with REWE several successful detect potential issues before they become the organization’s 84 SAP systems. Syslink Xandria implementations and problems. And they did set it up in a organized an in-person visit to a reference fraction of the time at a fraction of the cost. Two days of training is all the group needed site. Impressed with the benefits achieved The ability to identify and monitor trends to integrate Xandria with the organization’s by other customers, followed by thorough rather than just respond to past events has centralized monitoring platform and evaluation, the choice was clear. The team significantly improved the quality of systems establish several email notification chains. got its first look at Syslink Xandria at a operations, boosting productivity while Within three days, Xandria was completely roadshow highlighting several successful minimizing disruptions. up and running, needing only occasional implementations for other customers. fine-tuning over the following months. Syslink Xandria simplifies the management of large-scale SAP landscapes. With nearly 20 year delivering SAP system solutions to IT service providers and enterprises globally we know what it takes to provide complete control of complex systems. Whether on-premise or cloud, we pair in-depth SAP monitoring automation with robust yet simple to use solutions —allowing our customers to optimize complex SAP systems performance, offer new services, reduce operational cost, and ensure compli- ance and productivity. Learn more at www.syslink-xandria.com UK +0-800-088-5492 [email protected] Switzerland +41 61 295 99 99 www.syslink-xandria.com North America +1 (800) 463-5620 Australia & NZ +61 (02) 9025 3550 © 2018 Syslink. All rights reserved. Syslink Xandria Ltd. is a registered Trademark of Syslink software AG in Switzerland. .