GOLD COAST COMMUNITY SERVICES DIRECTORY APPs AND SERVICE DIRECTORIES BEHAVIOUR SUPPORT CHILD SAFETY CHILDCARE / DAYCARE CLOTHING AND FURNITURE ASSISTANCE COMMUNITY AND NEIGHBOURHOOD CENTRES (Range of services) COUNSELLING – ADULT AND FAMILY COUNSELLING – CHILDREN AND YOUNG PEOPLE CRISIS HELPLINES DISABILITY DISABILITY RESPITE DOMESTIC VIOLENCE DRUG AND ALCOHOL EDUCATION – ALTERNATIVE OPTIONS EMPLOYMENT FAMILY SUPPORT SERVICES FINANCIAL ADVICE / ASSISTANCE FOOD ASSISTANCE – COASTWIDE FOOD ASSISTANCE AND FOODBANKS - NORTHERN GOLD COAST FOOD ASSISTANCE AND FOODBANKS - SOUTHERN GOLD COAST GOVERNMENT DEPARTMENTS HEALTH AND DEVELOPMENTAL HOMELESSNESS AND CRISIS ACCOMMODATION HOUSING AND TENANCY INDIGENOUS SERVICES LEGAL LGBTIQ+ SERVICES MEN’S SERVICES MENTAL HEALTH MULTICULTURAL SERVICES PARENTING PREGNANCY RESPITE SEXUAL ABUSE YOUTH For information, advice and referral information, please contact Family and Child Connect (FaCC) on 13FAMILY or 5508 3835 Information contained in this document has been collated by Act for Kids. Please contact 07 5508 3835 if any of the details listed require updating. Last updated 6th February 2020. APPs AND SERVICE DIRECTORIES 7 Care Connect Register at 7careconnect.com A web based application and navigation tool which FREE access via Smart Phone, Tablet, displays service locations and information for people Computer and City Libraries who are experiencing homelessness or at risk of homelessness. Sign up to receive real-time updates on local services, transport and community events. Choose the service you need and what’s local to you – Safety, Food, Accommodation, Support, Social Needs, Health, Learn/Earn. Lifeline Service Finder App Downloadable on Smart Phones National directory of health and community services linking with more than 85 000 free and low cost services across Australia. My Community Directory www.mycommunitydirectory.com.au Online search directory for community services. Oneplace Community www.oneplace.org.au An easily accessible online directory of community Services Directory services to help Queensland families to get to the right service at the right time. Watch Over Me – The Downloadable on ITunes Designed for people who may find themselves in an Personal Safety App unsafe environment. The person can shake the phone and a distress message (including current location) will be sent to the safety contacts entered. BEHAVIOUR SUPPORT Fabic Behaviour Shop 34 Worongary Shops Supporting children, young people and adults with Specialists (Functional 1 Mudgeeraba Road, WORONGARY challenging behaviours. Assessment & Behaviour 07 5530 5099 (Ph) Interventions Centre) 0412 615 798 (Mob) www.fabic.com.au Infant-Parent Counselling Suite 126/80, The Pines, ELANORA Assessment and Therapy for families and infants (0- and Consultancy Service - 0402 226 106 3 years). Specialist Infant Mental Health Helen Baker 07 5534 9082 Consultancy, Supervision and Training. Support with [email protected] improving parent/child interactions, building positive attachment and relationships between parents and children, sleep problems and parenting support. Practical Behaviour GOLD COAST A mobile service for single parents/couples/ carers & Solutions 1800-TANTRUM or 1800 826 878 professionals/organisations caring for someone [email protected] expressing challenging behaviours aged 2.5 years www.practicalbehavioursolutions.com and up. This service is also for individuals aged 15 and up experiencing problems as a result of an Autism Spectrum Disorder. Bulk-billing available where possible. CHILD SAFETY Department of Child 1300 679 849 The Regional Intake Service (RIS) is the contact Safety, Youth & Women http://www.communities.qld.gov.au/childsafety point when you have concerns for a child and REGIONAL INTAKE suspect that a child is being harmed or is at risk of SERVICE (SOUTH-EAST) future harm. When you ring RIS your details will be confidential and your identity (if provided) will be protected by law. Mon to Fri 9:00am to 5:00pm. Department of Child 07 3235 9999 Outside business hours contact point when you are Safety, Youth & Women 1800 177 135 (Free call – Queensland only) concerned a child has been harmed or is at risk of AFTER HOURS SERVICE http://www.communities.qld.gov.au/childsafety harm. Department of Child Level 1 BRP House, 118 Brisbane Road, Mon to Fri 9:00am to 5:00pm. Safety, Youth & Women LABRADOR Please refer to A/H number outside of these hours. LABRADOR SERVICE 07 5558 7201 CENTRE Department of Child Shop 9, Pacific Square, 2532 – 2540 Gold Mon to Fri 9:00am to 5:00pm. Safety, Youth & Women Coast Highway, MERMAID BEACH Please refer to A/H number outside of these hours. MERMAID BEACH 07 5562 7800 SERVICE CENTRE Gold Coast Assessment 24 White Street, NERANG Mon to Fri 9:00am to 5:00pm. and In Home Support 07 5675 4400 Please refer to A/H number outside of these hours. Centre Foster and Kinship Care 1300 729 309 Provides foster and kinship carers with access to Support Line after-hours support. Mon to Fri 5:00pm to 11:30pm. Sat & Sun 7:00am to 11:30pm. Information contained in this document has been collated by Act for Kids. Please contact 07 5508 3835 if any of the details listed require updating. Last updated 6th February 2020. Office of the Public 1800 661 533 Promotes and protects the rights, interests and Guardian 0418 740 186 (SMS) wellbeing of children and young people in [email protected] Queensland. CHILDCARE / DAYCARE C & K Family Day Care PO Box 1636 MUDGEERABA, 4213 Childcare – birth to 12 years. Community service 0439 521 797 offering full or part time, evenings, overnight, www.candk.asn.au weekends, before/after school, vacation care, [email protected] occasional care and emergency care. Centrelink – Child Care 132 300 Helps families with the cost of child care for long day Benefit Enquiries www.humanservices.gov.au care, family day care, occasional care, outside school hours care, vacation care and registered care. Child Care Access Hotline 1800 670 305 or 133 684 Helps families find childcare and vacancies in their www.mychild.gov.au area. Online Childcare www.careforkids.com.au Map of childcare centres and vacancies. Resources Special Child Care Benefit http://www.humanservices.gov.au/customer/for Application for reduced child care fees due to (SCCB) ms/fa023 unexpected financial hardship. Time for Kids After School Griffith Way, SOUTHPORT Long day care and Early Childhood Centre. and Vacation Care 07 5570 2300 YMCA Gold Coast Family 4 Railway Parade, NERANG Home based child care. Children 1-12 years – full Day Care/ In-Home Child 07 5503 7400 time/part time. Evenings, overnight/ weekends. Care www.ymcachildcare.com.au CLOTHING AND FURNITURE ASSISTANCE Appliances Online www.appliancesonline.com.au Discounted electrical/whitegoods – all new, free delivery, installation and removal of old whitegoods. Lifeline Shop PALM BEACH Mon to Fri 9:00am to 5:00pm. 07 5525 6566 Sat 9:00am to 2:00pm. Newlife Care Op Shop 4 Greenwich Court, ROBINA 07 5593 3262 [email protected] www.newlifecare.nu Plus One Care 56 Gemvale Road, REEDY CREEK Mon to Fri 8:30am to 5:00pm. 07 5522 0802 Gold Coast residents only. www.+onecare.org Salvation Army Kalamundra Close, PALM BEACH Charity and community service offering goods at a 07 5598 2283 lower price. St John’s Crisis Centre 36 Hamilton Avenue, SURFERS PARADISE Mon to Fri 9 :00 am to 11 :00 am. (Surfers Paradise Anglican 07 5531 6013 Crisis Centre) St Vincent De Paul 126-130 Allied Drive, ARUNDEL Outreach appointments for food, clothing and 07 5561 4728 furniture assistance. www.vinnies.org.au COMMUNITY AND NEIGHBOURHOOD CENTRES Community and Neighbourhood centres offer a range of services. To find out what services and programs are currently available you can call each specific centre for further information. City of Gold Coast VARIOUS LOCATIONS There are over 40 community centres on the Gold Community Centres 1300 465 326 Coast. www.goldcoast.qld.gov.au/community/commu nity-centres Labrador Child and Family 57 Billington Street, LABRADOR Regular playgr oups and parents groups – call for Centre 07 5656 6300 further details. Nerang Neighbourhood 29 Martin Street, NERANG A variety of services for individuals, family and Centre 07 5578 2457 community. Youth worker available for young people www.nncinc.com.au 10-25 years. Support for New Zealand families. Food Parcels available (see Food Assistance). Oxenford and Coomera 25 Leo Graham Way, OXENFORD A variety of services for individuals, family, young Community Youth Centre 07 5529 8087 people and community. Please call centre for [email protected] parenting and playgroup timetables each term. www.youthcenre.org.au Information contained in this document has been collated by Act for Kids. Please contact 07 5508 3835 if any of the details listed require updating. Last updated 6th February 2020. Palm Beach 16 Third Avenue, PALM BEACH Individual, family and community support for those Neighbourhood Centre 07 5598 1505 living in the southern Gold Coast area. www.palmbeachnc.org.au Studio Village Community 87 Village Way, Studio Village, OXENFORD Supports families and individuals. Provides Services 07 5529 8253 information, referrals, counselling and parent www.studiovillage.com.au education. Social Worker available. Please call centre for parenting and playgroup timetables. Upper Coomera 90 Reserve Road, UPPER COOMERA Community Centre, Youth Drop in service, library, Community Centre Parking off Abraham Road aquatic centre and school holiday activities. 07 5667 5986 Varsity Lakes Community Jim Harris Park, Mattocks Road, VARSITY Individual and Family Support. Activities and groups. Resource Centre LAKES Free English conversation group on Wed and 07 5593 7006 Playgroup on Fridays ($6). www.varsitylakes.org.au COUNSELLING – ADULT AND FAMILY To access private Psychology & Mental Health Social Work services please see your GP for a Mental Health Care Plan (MHCP). Details of registered Psychologists can be found on the Australian Psychological Society website at www.psychology.org.au. Registered Social Workers can be found at www.aasw.asn.au. NOTE: Some Community and Neighbourhood Centres offer individual and family counselling.