- Table of Contents - FY 2018 TDM Resource Guide and SMP ~ Section One ~ Background………………………………………………………………………………………………………Page 4 Executive Summary………………………………………………………………………………………… Page 6 Regional Activity Centers…………………………………………………………………………………Page 7 Mission Statement ………………………………………………………………………………………… Page 11 Acknowledgements………………………………………………………………………………………… Page 12 Guiding Principles of Strategic Marketing Plan…………………………………………………Page 14 Key Findings and Strategic Implications……………………………………………………………Page 15 Summary of Adopted Strategy for FY 2018………………………………………………………Page 20 ~ Section Two ~ Regional Profile…………………………………………………………………………………………………Page 27 Product Profiles……………………………………………………………………………………………… Page 35 Carpools and Vanpools…………………………………………………………………………………Page 36 Transit……………………………………………………………………………………………………………Page 39 Table - Summary of Bus Activity……………………………………………………………………Page 42 Table - Summary of Rail Activity……………………………………………………………………Page 50 Telework…………………………………………………………………………………………………………Page 52 Bicycling/Walking……………………………………………………………………………………………Page 55 Bike Sharing……………………………………………………………………………………………………Page 60 Car Sharing…………………………………………………………………………………………………… Page 62 Support Services………………………………………………………………………………………………Page 64 HOV Lanes/Express Lanes………………………………………………………………………………Page 64 Park & Ride Lots………………………………………………………………………………………….. Page 73 Guaranteed Ride Home…………………………………………………………………………………Page 76 Commuter Benefit Programs…………………………………………………………………………Page 77 Clean Air Partners………………………………………………………………………………………… Page 81 'Pool Rewards……………………………………………………………………………………………… Page 85 2 FY 2018 TDM Resource Guide and SMP ~ Section Two ~ Current Marketing Strategies for Network Members and Regional Partners……………………………Page 87 Calendar of Regional Events for 2017-2018………………………………………………………………………………Page 129 Regional Activity Center Profiles and Marketing Strategies Current Profile Inner Core …………………………………………………………………..…………………………………Page 130 Marketing Strategies District of Columbia …..………………………...………………………………………………Page 133 Marketing Strategies Arlington County………….…..………………………...…………………………………………Page 135 Marketing Strategies City of Alexandria …..………………………...……………………………………...……...…Page 137 Current Profile Northern Virginia ………… ………………………………………………………………………………Page 139 Marketing Strategies FairfaxCounty ………………………………………………………………………………………Page 143 Marketing Strategies Loudoun County ……………………………………………………………………………………Page 149 Marketing Strategies Prince William County …………………………………………………………………………Page 151 Current Profile Suburban Maryland ………………………………………………………………………………………Page 153 Marketing Strategies Frederick County …………………………………………………………………………………Page 159 Marketing Strategies Montgomery County ……………………………………………………………………………Page 161 Marketing Strategies Prince George's County …………………………………………………………………………Page 164 Marketing Strategies Charles County ……………………………………………………………………………………Page 166 TDM Research Summaries……………………………………………………………………………………………………….Page 167 Central Employment Core Cordon Count of Vehicular and Passenger Volumes 2013 (April 2014)……Page 168 Employer Satisfaction Survey (July 2014)………………………………………………………………………………………… Page 171 Transportation Emission Reduction Measure Analysis Report GRH 2012-2014 (November 2014)……Page 174 Capital Bikeshare Member Survey 2014 Report (April 2015)…………………………………………………………… Page 181 Commuter Research Summary Report Summary (April 2015)……………………………………………………………Page 189 Annual Placement Survey Report of Applicant Database Fy15 (May 2015)……………………………………… Page 191 Performance of HOV Facilities On Freeways in The Washington Region 2014 (October 2015)……….Page 195 Commuter Connections Retention Rate Survey 2016 Report…………………………………………………………… Page 197 Guaranteed Ride Home Applicant Survey Washington DC Region 2016 Report (Sept 2016)………………Page 203 Congestion Management Process Technical Report (September 2016)……………………………………………Page 208 GRH Applicant Survey Report FY16 Baltimore Region (November 2016)………………………………………… Page 214 GRH Customer Satisfaction Survey Report Washington DC Region FY16 (March 2017)…………………. Page 219 GRH Customer Satisfaction Survey Report FY16 Baltimore Region (March 2017)………………………………Page 222 Bike to Work Survey Report 2016 (May 2017)……………………………………………………………………………….. Page 225 State of the Commute Survey Report 2016 (June 2017)…………………………………………………………………. Page 230 3 BACKGROUND The first formal transportation demand management efforts for the Washington D.C. region began in the early 1970s, under the name Commuter Club, which was established by the Metropolitan Washington Council of Governments (COG), the General Services Administration, and the Greater Washington Board of Trade to provide basic Ridematching for carpools and vanpools. In subsequent years, the program grew into a COG-coordinated network of local rideshare agencies, and in 1989, it became the Ride Finders Network which provided free alternative transportation information and computerized ride matching services to area residents seeking to join car or vanpools or locate appropriate transit arrangements and park-and-ride locations. In 1996, the regional network was renamed Commuter Connections. In 1997, Commuter Connections expanded its services to include regional telework assistance and resources, its first website, a regional Guaranteed Ride Home (GRH) program, information on bicycling to work, InfoExpress commuter information kiosks, and free assistance to employers for the development and implementation of alternative commute programs and benefits. In 1998 Commuter Connections began to honor employers in the region through the Employer Recognition Awards program. In 2000, Commuter Connections rolled out Bike to Work Day as a regional entity, initially started as a DC based event by the Washington Area Bicyclist Association (WABA). In 2003, Commuter Connections expanded its marketing efforts through the implementation of a regional mass marketing measure. The purpose of the measure was to brand the Commuter Connections name as the umbrella organization for commuter transportation information in the Washington metropolitan region and to subsequently increase the use of alternative forms of commuting. In 2008, Commuter Connections began coordinating Car Free Day as a regional event. In 2009, Commuter Connections introduced a carpool incentive project called ‘Pool Rewards, which was expanded in 2012 to include vanpools. In 2010 Commuter Connections expanded its Guaranteed Ride Home program to include the Baltimore region and St. Mary’s County. With origins beginning in 1974, Commuter Connections celebrated its fortieth year of service in 2014. In 2016, Commuter Connections unveiled CarpoolNow, a real-time ridesharing mobile app. In 2017, Commuter Connections released a white paper on the effects of implementing a flextime financial-incentive pilot program to reward commuting during off-peak hours. Today, the Washington region boasts one of the highest rideshare and transit rates in the country, but also some of the worst congestion in the country. The Commuter Connections regional network provides commute services and information to area residents and employers in the Washington metropolitan region in order to reduce traffic congestion and emissions caused by single occupant vehicles (SOVs). The outreach mission is to create awareness of SOV alternatives and their resulting benefits; to build the Commuter Connections network as an umbrella resource that provides support services to network organizations and individuals who currently drive alone, and to facilitate those who are seeking to change SOV behavior by way of providing assistance about available commute options and alternatives. Primary activities promoted by the Commuter Connections network include ridesharing, transit, bicycling, walking, teleworking and employer services. The following agencies share the regional commuter database, provide Ridematching services and share information and resources: Alexandria GoAlex , Anne Arundel County , Army National Guard Readiness Center, Baltimore City, Baltimore Metropolitan Council, Bethesda Transportation Solutions, Dulles Area 4 Transportation Association, Fairfax County Commuter Services, Food & Drug Administration, Frederick County TransIT Services, GWRideConnect, George Washington Regional Commission, Harford County, Howard County, Loudoun County, Maryland Department of Transportation, Maryland Transit Administration, Metropolitan Washington Council of Governments, Montgomery County Commuter Services, National Institutes of Health-Bethesda, North Bethesda Transportation Center, Northern Neck Planning District Commission, Northern Shenandoah Valley Regional Commission, Prince George's County, Potomac and Rappahannock Transportation Commission, Rappahannock-Rapidan Rideshare, and Tri-County Council for Southern Maryland. COG provides Ridematching services directly for Arlington County, the District of Columbia, and also to residents in other jurisdictions in both Maryland and Virginia not listed above. Commuter Connections is a program of the National Capital Region Transportation Planning Board, the region’s designated Metropolitan Planning Organization (MPO) at the Metropolitan Washington Council of Governments, and is funded through the District of Columbia, Maryland, Virginia, and U.S. Departments of Transportation. Other entities that play a major role in the delivery of Transportation Demand Management (TDM) products, services, and messages in the Washington region include transit agencies, local governments, business