Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Overview........................................................................................................ 8 Using this guide....................................................................................................................................................8 Selecting a location for the printer.............................................................9 Selecting a location for the printer..................................................................................................................9 Additional printer setup.............................................................................. 11 Installing internal options.................................................................................................................................. 11 Installing hardware options............................................................................................................................ 25 Setting up the printer software...................................................................................................................... 27 Networking..........................................................................................................................................................27 Using the non-touch-screen printer models........................................... 32 Learning about the printer.............................................................................................................................. 32 Loading paper and specialty media............................................................................................................. 37 Printing................................................................................................................................................................. 48 Managing the printer........................................................................................................................................54 Using the touch-screen printer model.....................................................63 Learning about the printer.............................................................................................................................. 63 Setting up and using the home screen applications...............................................................................70 Loading paper and specialty media............................................................................................................. 74 Printing................................................................................................................................................................. 85 Managing the printer........................................................................................................................................90 Paper and specialty media guide........................................................... 103 Using specialty media.................................................................................................................................... 103 Paper guidelines.............................................................................................................................................. 105 Supported paper sizes, types, and weights............................................................................................. 108 Understanding the printer menus............................................................111 Menus list............................................................................................................................................................. 111 Paper menu........................................................................................................................................................ 112 Contents 3 Reports menu................................................................................................................................................... 120 Network/Ports menu........................................................................................................................................ 121 Security menu...................................................................................................................................................132 Settings menu...................................................................................................................................................135 Help menu......................................................................................................................................................... 156 Saving money and the environment...................................................... 158 Saving paper and toner..................................................................................................................................158 Recycling............................................................................................................................................................158 Maintaining the printer............................................................................ 159 Cleaning the printer........................................................................................................................................ 159 Ordering parts and supplies......................................................................................................................... 159 Estimated number of remaining pages......................................................................................................160 Storing supplies................................................................................................................................................160 Replacing supplies.......................................................................................................................................... 160 Moving the printer........................................................................................................................................... 164 Clearing jams.............................................................................................165 Avoiding jams................................................................................................................................................... 165 Identifying jam locations................................................................................................................................ 166 Paper jam in the front door............................................................................................................................167 Paper jam in the rear door.............................................................................................................................169 Paper jam in the standard bin.......................................................................................................................170 Paper jam in the duplex unit...........................................................................................................................171 Paper jam in trays.............................................................................................................................................172 Paper jam in the multipurpose feeder........................................................................................................172 Troubleshooting........................................................................................ 174 Understanding the printer messages......................................................................................................... 174 Solving printer problems................................................................................................................................185 Solving print problems.....................................................................................................................................191 Solving home screen application problems..............................................................................................217 Embedded Web Server does not open..................................................................................................... 217 Contacting customer support.......................................................................................................................219 Contents 4 Notices.......................................................................................................220 Index...........................................................................................................227 Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched. CAUTION—TIPPING HAZARD: Indicates a crush hazard. CAUTION—PINCH HAZARD: Indicates