Heng Zhang 3600 Chestnut St. SPE., Rm. 1401, Philadelphia, PA 19104 Tel: 215-410-9769 ▪ Email: [email protected] EDUCATION University of Pennsylvania Jan 2012 – Dec 2013 M.S. in Systems Engineering Thesis: “Optimization of Operations in the Cross-Docking Facility” GPA: 4.0/4.0 (Major GPA 4.0/4.0) Beijing University of Posts and Telecommunications Sep 2009 – Dec 2011 M.S. in Management Science and Engineering Thesis: “Decision Making in Public Transitions Based on Smart Card Data” GPA: 91.2/100 (Major GPA 92.9/100) Beijing University of Posts and Telecommunications Sep 2005 – Jul 2009 B.S. in Mathematics and Applied Mathematics GPA: 89.6/100 (Major GPA 91.8/100, Ranking 1/56) PUBLICATION Jiantong Cao, Heng Zhang, Qiushi Zheng, “Keeping Customers by Data Mining: A Telecommunication Carrier’s Case Study in China”, 2010 IEEE Conference on E-business and E-Commerce, 2010, Guangzhou, China WORKING PAPER Heng Zhang, “Demand Pooling in the Cross-Docking Systems with Information Updating”, 2013, in progress Monique Guignard-Spielberg, Peter Hahn, Heng Zhang, “Practical Cross-Docking Optimization”, to be submitted to Special Issue of Transportation Research Part C: Emerging Technologies Heng Zhang, Peter Hahn, Monique Guignard-Spielberg, “Real-World Data Based Stochastic Cross-Docking Scheduling”, abstract submitted to 2014 TSL Workshop on Handling Uncertainty in Planning Logistics and Transportation Systems, Chicago, IL RESEARCH Research Assistant/Data Analyst (Advisor: Prof. Barry G. Silverman) May 2013 – Aug 2013 Heart Failure Patient Data Analysis, ACASA Laboratory, University of Pennsylvania, PA Performed Exploratory Data Analysis of patient flow in a health care network. Conducted Factorial Analysis of patient social economical and medical record data. Built a specialized Decision Tree (C5.0) system for heart failure patient data to support large scale simulation system. Drafted the “Data Mining Support” part in a NSF proposal. Independent Research Project (Advisor: Prof. Xuanming Su) March 2013 – Present Demand Pooling in the Cross-Docking Systems with Information Updating (Initiated as the course project of OPIM 940), University of Pennsylvania, PA Proved the superiority of the post-distribution cross-docking system over pre-distribution system under homogeneous cost assumption. Characterized the breakeven point of the cost and benefit between pre- and post-distributions when cost was assumed to be increased in post-distribution. Analyzed the impact of post-distribution system on the wholesale price contract. Proposed makeup policies in the implementation of post-distribution system when demand signal was censored. Master Thesis (Research Advisor: Prof. Monique Guignard-Spielberg & Prof. Peter Hahn) Feb 2013 – Nov 2013 Optimization of Operations in the Cross-Docking Facility, University of Pennsylvania, PA Conducted analysis on operational data of a cross-docking facility to predict the unit handling time. Formulated a stochastic integer optimization model to schedule the operations to reduce the labor cost in cross-docking systems. Research Assistant (Advisor: Prof. Monique Guignard-Spielberg & Prof. Peter Hahn) Oct 2012 - Present Convex Hull heuristic (CHH) algorithm, University of Pennsylvania, Philadelphia, PA Wrote and tested a modified implementation of the Convex Hull heuristic (CHH) algorithm for nonlinear integer programs with linear constraints. Implemented a dynamic CHH algorithm for the time-indexed operations in a cross-docking door assignment problem. 1 22 Research Assistant (Advisor: Prof. Jiantong Cao) Jan 2011 – Nov 2011 Decision Making in Public Transitions Based on Smart Card Data (Sponsored by Beijing Public Transport Holdings, Ltd.), Business Research Center of BUPT, Beijing Universities of Posts and Telecommunications, Beijing, China Performed the prediction of short-term passenger flow with high accuracy by Generalized Regression Neural Network. Developed and solved a fuzzy optimization model for public transit planning to minimize the overall passenger transfer-time. Research Assistant (Advisor: Prof. Jiantong Cao) Aug 2009 – May 2010 Customer Relationship Management of China Mobile (Sponsored by China Mobile Limited.), Business Research Center of BUPT, Beijing Universities of Posts and Telecommunications, Beijing, China Analyzed transaction data, and pin-pointed customer groups with Chameleon Clustering Algorithm and SVM model. Designed the real-time customer grouping and keeping strategy. Graduation Project (Advisor: Prof. Zuguo He) Jan 2009 – Jun 2009 Distribution Network State Estimation and Structure Design, Mathematical Experiment and Modeling Laboratory, Beijing Universities of Posts and Telecommunications, Beijing, China Proposed a methodology under the framework of PSO algorithm sharing the merit of Interior Point Algorithm. TEACHING Teaching Assistant (Instructor: Prof. Monique Guignard-Spielberg) Sep 2013 – Dec 2013 ESE 504-401/403: Introduction of Optimization (Graduate Level), University of Pennsylvania, Philadelphia, PA Graded and prepared solution for homework problem sets and exams. Prepared and taught 7 lectures in the professor’s absence for two sections (total 21 classroom hours). Held weekly office hour, midterm review and final review sessions. Teaching Assistant (Instructor: Prof. Michael Carchidi) Jan 2013 – May 2013 ESE 603: Simulation Modeling and Analysis (Graduate Level), University of Pennsylvania, Philadelphia, PA Graded and prepared solution for homework problem sets and exams. EXPERIENCE Fulltime Analyst Internship Mar 2011 – Aug 2011 Business Analytics and Optimization Department in IBM Global Business Center of China, Beijing, China Analyzed the operational and transactional data from customers. Designed and presented integrated solutions to customers. Volunteer Coordinator May 2008 – Sep 2008 Beijing 2008 Olympic and Paralympic Games, Volunteer Personnel Department, National Conference Center Fencing Hall, Beijing, China Led the team of 74 volunteers in our department in organizing community activities for volunteers in the Fencing Hall. Produced publicity materials on the behalf of volunteers from the Fencing Hall. HONORS AND AWARDS Beijing Universities of Posts and Telecommunications, Beijing, China First Class Scholarship (2005 – 2009) Bachelor Thesis Award (2/81 in School of Science, 2009) Outstanding Graduate Student (3/81 in School of Science, 2009) First/Second Class Scholarship of Graduate Students (2009/2010) Outstanding Graduate Student (7/187 in School of Management Science and Engineering, 2012) Being, China Outstanding Individual of Volunteers in 2008 Beijing Olympic and Paralympic Games (2008) COMPUTER SKILL Office Software: Microsoft Word, Excel, PowerPoint Programing Language: C++, Java, Python, VBA Mathematical Software: Cplex, GAMS, Lindo, Matlab, Mathematica, SAS, SPSS Database: SQL 2 .