annual report | 2018 our VISION We will be the first choice for those seeking residential and health ▲▲▲ care services and for employees committed to serving them. We will continue to contribute to the health, happiness, and well-being of seniors through innovation, expansion of quality care, and support for our members and the greater community. letter from THE PRESIDENT & CHAIRMAN TIMOTHY A. JOHNSON JAMES R. TOPPING Greetings! It is our pleasure to welcome you to the 2018 Frasier Annual Report. In the pages that follow, you’ll learn about the highlights of the past year and find data, pictures and stories that will give you more insight. The unifying theme, Onward, is apparent throughout this report and our 2018 year. Mary Church Terrell stated, “And so, lifting as we climb, onward and upward we go, struggling and striving, and hoping that the buds and blossoms of our desires will burst into glorious fruition ere long.” This quote resonates with our many accomplishments of the year – all while undergoing construction of our massive Master Plan expansion. Many construction projects were completed in 2018. The construction of The Prairies, our new 98-apartment independent living building, The Canyons Center at Frasier, the Wellness Center expansion, and the building of and refurbishment of dining venues, continued at a fast pace throughout 2018. To complement these projects and have cohesiveness throughout campus, our very engaged resident focus group led by Frasier staff developed a naming strategy/theme of “Colorado geographic features” for our buildings and service areas. Frasier also remains financially strong with positive cash flow, an extraordinary large amount of days cash on hand, high occupancies, and a wait list of over 400. Additionally, residents, staff and the community gave over $447,000 to Frasier philanthropy to enhance our robust programs for residents and staff. We look onward to the year ahead as we continue to advance Frasier’s mission of helping seniors enjoy independent and fulfilling lives. Sincerely, Timothy A. Johnson James R. Topping President and CEO Chair, Frasier Board of Trustees 2 Those who are lifting the world upward and onward are those who encourage more as of July 1, 2019 July as of than criticize. our LEADERSHIP TEAM LEADERSHIP —Elizabeth Harrison LEADERS 43 as of July 1, 2019 as of July 1, 2019 BOARD OF TRUSTEES LEADERSHIP TEAM OFFICERS TRUSTEES Timothy A. Johnson Kim Calahan President and CEO Director of Nursing Kaye Howe Meredith Benedict Nikki Lewis Jonah Cox Chair Beverly Carrigan Chief Financial Officer Director of Dining Services Leslie Durgin Don Cote Vice Chair Ellen Cotts David Slack Tina Cunningham Chief Strategy Officer Director of Quality Care Leslie Durgin Betty Hoye and Compliance Secretary Jane Engel Jenny Houghtaling Jonathan Jones Vice President for David DePew John Frisbie Human Resources Director of Carol Lynch* Treasurer Environmental Services Beau Rezendes Michelle McParland Reverend Vice President for Health Corey Dragge Dr. Scott Schiesswohl and Supportive Services Director of Facilities Judy Schrimshire Lesley Radocy Jeff Puckett James Topping** Vice President for Wellness Director of James Williams and Community Services Information Technology Stuart Wright Karla Rikansrud Bob Ritzen Vice President for Philanthropy Director of Pastoral Care and Social Responsibility Julie Soltis Nicole Barabas Director of Communications Director of Wellness Angie Twist Molly Briggs Director of Hospitality Director of Enrichment Rose Whitley and Community Life Director of Marketing * In memory of Carol Lynch who passed away June 22, 2019. She began her steadfast tenure on the Board of Trustees in July 2014. She will be dearly missed. ** Past Chair 4 Frasier FORWARD renovations, improvements, and construction FRASIER FORWARD MOVES ONWARD 2018 was a year filled with renovations, improvements, and construction at Frasier, both virtually and literally. Not only was our website completely redesigned (see page 7), many areas of our campus were under construction as well. Frasier Forward – our $90+ million construction project – had major progress and met many construction milestones. 5 PROJECTS COMPLETED Residents and staff were thrilled with the completion The major renovation of the nearly 3,000 square-foot resident and opening of some areas that were under construction gathering space included replacing and expanding the wall of and renovation in 2018. windows facing the Flatirons, adding a new fireplace, coffee bar, catering kitchen, restrooms, card room, and acquiring all The Frasier Library opened in its new home in August 2018. new furnishings and décor. The new setting is more private with elegant millwork, improved lighting, and increased linear shelving space to more South Fork is the sophisticated, but not stuffy, newly-renovated effectively house library materials. dining venue on our second floor. It features a stunning color palette, new furnishings, artwork, place settings, a modern The HillTop (previously the Sky Lounge) welcomed residents in curved buffet and salad bar, a cozy banquette area, and unique November. The transformation, made possible from a bequest architectural metal panels. from the Estate of Leo Hill, a former resident, is breathtaking. continued… PICTURED: Left: The HillTop Right: Frasier Library Bottom: South Fork dining venue 6 CONSTRUCTION LEADERSHIP TEAM The Prairies, our new independent living building, has progressed beautifully as of July 1, 2019 and is on schedule to be completed in late 2019. We will welcome new residents in early 2020. The new building will be WELL Building Standard- certified, with views of the Flatirons, and all 98 apartments will have private covered balconies. Connecting The Prairies to The Peaks (our existing independent living building) is The Bridge; and adjacent to that will be North Fork, a new dining venue. These will open in early 2020 as well. The Canyons Center at Frasier, opening Lastly, to help mitigate flood waters in August 2019, is an arts and education (like the devastating 2013 flood), multi-use performing and events center Frasier is constructing robust flood with art gallery and a garden-level defense measures on campus to keep movie theater. We are eager to have a our residents, staff, and property safe. larger, flexible space to offer enhanced The lion’s share of this project was programming for our residents. completed in 2018, with the installation of stonework on the concrete wall and The Wellness Center expansion is floodgates being completed in 2019. targeted for completion in late fall 2019. It will open with a complete renovation, an additional exercise PICTURED: pool, and satellite fitness spaces in the Left: The Prairies Independent Living north and south wings of The Peaks. Right: The Wellness Center Expansion NEW LOOK AND NAVIGATION FOR WEBSITE The Frasier website was under construction and had a total “makeover” in 2018. The design showcases new photography featuring Frasier residents and staff, and updated engaging content. More importantly, the website has improved navigation and mobile/device adaptiveness, helping to maximize search engine optimization. Director of Communications Julie Soltis spearheaded this project. Be sure to check out the new look at FrasierMeadows.org LEADERSHIPsenior living TEAM as of AGINGJuly 1, 2019 IN PLACE person-centered care FRASIER@HOME Through Frasier’s rigorous with meal preparation, strategic planning process, medication reminders, we identified a growing companionship visits, pet trend as seniors increasingly care, laundry and linen wish to remain in their own changes – just to name a few! homes, accessing home and Services are provided community-based services by Frasier’s exceptional rather than transitioning to personal care staff who have higher levels of care. As a been vetted, trained and result, our rebranded and are held accountable to enhanced home care agency, Frasier’s high standards. Frasier at Home, became a fixture on our campus Our Vice President for in the Spring of 2018. Health and Supportive Services, Michelle McParland, Clients in our program shepherded the development receive person-centered of this program after care designed to provide an consulting with experts in extra layer of services that home and community-based encourages the maintenance service programs across the of an independent and country. There is currently healthy lifestyle. Frasier at a four-phased plan for Home provides non-medical programmatic development services that support older with opportunities to expand adults in staying at home our reach to older adults in the longer and more safely, and larger Boulder community. may include extra assistance 8 understanding, appreciation and respect HIGHLIGHT AND HONOR DIVERSITY Frasier’s Cultural Competency & Diversity (CC&D) committee • Latin American appreciation in May to include a Latin food was established in 2017 and includes residents and staff option each Friday; a display case exhibit with personal members. It was inspired by the Commission on Accreditation collectibles from Latin America including clothing, hats, art of Rehabilitation Facilities (CARF) requirement for cultural and jewelry; movies on Frasier’s internal channel; and Latin competency and diversity. CARF defines quality standards music and dance featured throughout the month. for Life Plan Communities. • Diversity Wall illustrating the similarities and differences The Frasier CC&D committee seeks to foster understanding, among our resident and