Family Resource Center Program Evaluation Report: Calendar Year 2018 Prepared by the University of Massachusetts Medical School Recommended Citation: Henry, A. D., Gettens, J., Pratt, C., Miller, K. F., & Tedesco, R. (2019, February). Massachusetts Family Resource Center Program Evaluation Report: Calendar Year 2018. Shrewsbury MA: Commonwealth Medicine, University of Massachusetts Medical School. www.frcma.org Table of Contents Table of Contents................................................................................................................................................... 1 Locations of Massachusetts Family Resource Centers ............................................................................................ 3 Executive Summary ............................................................................................................................................... 4 I. Background ......................................................................................................................................................... 6 The Family Resource Center Network ...................................................................................................................... 6 The Family Resource Center Conceptual Framework ............................................................................................... 6 II. Ongoing Evaluation of the Family Resource Centers .......................................................................................... 7 Evaluation Goals ....................................................................................................................................................... 7 Data Sources ............................................................................................................................................................. 7 Data Collection and Analysis Methods ..................................................................................................................... 8 III. Families, Children and Adults Served by FRCs ................................................................................................... 9 Number of Families Served by FRCs in 2018 ............................................................................................................ 9 Number of Family Members Served by FRCs in 2018 ............................................................................................. 10 Household Characteristics of New Families Served by FRCs .................................................................................. 10 IV. Characteristics of Adults Served by FRCs ........................................................................................................ 11 Demographic Characteristics of Adults ................................................................................................................... 11 Education, Employment, Income, Housing/Basic Needs, and Health of Adults ..................................................... 12 V. Characteristics of Children and Youth Served by FRCs ..................................................................................... 14 Demographic Characteristics of Children and Youth .............................................................................................. 14 Education, Employment, Housing/Basic Needs, Health Characteristics of Children and Youth ............................. 15 Identification and Characteristics of Children Requiring Assistance (CRA) ............................................................ 16 VI. Services and Programs Provided by FRCs in 2018 ........................................................................................... 18 Sources of Referral to FRCs ..................................................................................................................................... 18 Reasons for Visit to FRCs ........................................................................................................................................ 18 Individualized Services and Supports Provided by FRCs ......................................................................................... 20 Classes, Groups, Workshops, and Other Programming Provided by FRCs ............................................................. 21 VII. Tracking FRC Outcomes and Family Member Satisfaction .............................................................................. 22 FRC Service Intensity and Duration ........................................................................................................................ 23 Family Member Satisfaction with FRC Services ...................................................................................................... 23 Assessing FRC Outcomes ........................................................................................................................................ 23 The Perspectives of Parents and Staff Regarding FRC Impacts: A Qualitative Study .............................................. 24 Focus Group Methods ........................................................................................................................................ 24 Informant Interview Methods ............................................................................................................................ 24 Qualitative Data Analysis ................................................................................................................................... 25 Major Findings: Parent Perspectives .................................................................................................................. 25 Major Findings: Staff Perspectives ..................................................................................................................... 28 Summary ............................................................................................................................................................ 29 Tracking Quantitative Outcomes ............................................................................................................................ 30 VIII. Efforts to Share Information and Data between Centers .............................................................................. 31 Family Resource Center Program Evaluation Report: Calendar Year 2018 March 2019 I page 1 www.frcma.org Data Sharing with FRCs and DCF ............................................................................................................................. 31 The Program Management and Practice Development (PMPD) Meeting Schedule for 2018 ................................ 31 FRConnect and QuickConnect ................................................................................................................................ 32 FRC Staff Training .................................................................................................................................................... 32 Types of Trainings Offered to the Family Resource Centers .............................................................................. 32 Training Participants .......................................................................................................................................... 33 Training Satisfaction ........................................................................................................................................... 34 IX. Summary ........................................................................................................................................................ 36 Appendix A: Cumulative and Individual FRC Data Tables, 2018............................................................................ 38 Appendix B: Legislative Mandate for FRC Evaluation ........................................................................................... 46 Appendix C: FRC Family Success Stories, 2018 ..................................................................................................... 47 Family Resource Center Program Evaluation Report: Calendar Year 2018 March 2019 I page 2 www.frcma.org Locations of Massachusetts Family Resource Centers Amherst Framingham The Bridge Family Resource Center Framingham Family Resource Center 101 University Avenue, Suite A3 88 Lincoln Street Amherst, MA 01002 Framingham, MA 01702 (413) 549-0297 (508) 270-1313 Athol Greenfield North Quabbin Community Action Family Center Family Resource Center 90 Federal Street 109 Lumber Street, 2nd floor Greenfield, MA 01301 Athol, MA 01331 (413) 475-1555 (978) 249-5070 Nantucket Holyoke Nantucket Family Resource Center Boston Holyoke Enlace de Familias 1 Freedom Square, Suite B Boston-Suffolk County Family Resource Center Nantucket, MA 02554 Quincy Family Resource Center 299 Main Street (508) 815-5115 780 American Legion Highway Holyoke, MA 01040 Quincy Family Resource Center Roslindale, MA 02131 (413) 532-9300 New Bedford 1120 Hancock Street (617) 469-8501 The Family Resource and Quincy, MA 02169 Hyannis/Barnstable Development Center (617) 481-7227 Brockton Cape Cod Family Resource Center 128 Union St., 3rd Floor Springfield The Family Center – Community 29 Bassett Lane New Bedford, MA 02740 Connections of Brockton Hyannis, MA 02601 (508) 994-4521 Gandara Center 1367 Main Street (508) 815-5100 Springfield Family Resource Center Brockton, MA 02301 North Adams 18 Gaucher Street (508) 857-0272 Lawrence The Family Place Springfield, MA 01109