2009 ACEA SUSTAINABILITY 2009 REPORT ACEA SUSTAINABILITY Corporate Identity Socio-economic Relations Environmental Issues Company Fact Sheets 2009 SUSTAINABILITY REPORT with Stakeholders Italy-Overseas Corporate Identity • Socio-economic Relations with Stakeholders Group Profile GRI Economic and Social GRI Environmental Performance Fact Sheets Concerning Key Group Performance Indicators Indicators Companies Environmental Issues • Environmental Accounts (attached on CD Rom) Strategy and Sustainability Customers and the Community Corporate Governance Environmental Sustainability in the and Management Systems Suppliers Group: Management Systems Acea SpA piazzale Ostiense,2 - 00154 Rome and Biodiversity Stakeholders and Sharing Human Resources tel +39 06 57991 Energy Added Value Shareholders and Financial Backers fax +39 06 57994146 Water Institutions and the Company www.acea.it Rational Use of Resources www.ambientandoci.it Emissions and Waste [email protected] Air Quality in Rome Research Environmental Accounts (attached on CD Rom) Copdefinitivaingl:Cop Ident Az 01/04/11 16:23 Pagina 1 2009 ACEA SUSTAINABILITY 2009 REPORT ACEA SUSTAINABILITY Corporate Identity Socio-economic Relations Environmental Issues Company Fact Sheets 2009 SUSTAINABILITY REPORT with Stakeholders Italy-Overseas Corporate Identity • Socio-economic Relations with Stakeholders Group Profile GRI Economic and Social GRI Environmental Performance Fact Sheets Concerning Key Group Performance Indicators Indicators Companies Environmental Issues • Environmental Accounts (attached on CD Rom) Strategy and Sustainability Customers and the Community Corporate Governance Environmental Sustainability in the and Management Systems Suppliers Group: Management Systems Acea SpA piazzale Ostiense,2 - 00154 Rome and Biodiversity Stakeholders and Sharing Human Resources tel +39 06 57991 Energy Added Value Shareholders and Financial Backers fax +39 06 57994146 Water Institutions and the Company www.acea.it Rational Use of Resources www.ambientandoci.it Emissions and Waste [email protected] Air Quality in Rome Research Environmental Accounts (attached on CD Rom) 4 Letter of Introduction 19 Corporate Identity Communicating Sustainability: 6 Procedure 20 GROUP PROFILE 20 Acea Celebrates One Hundred Years Summary Table of Association between Global Activities and Divisions in Key Acea 10 Compact and GRI Indicators 24 Group Companies 27 Strategic Plan and Development GRI Content Index: Standard 30 General Economic Indicators 12 Elements 32 STRATEGY AND SUSTAINABILITY 16 Independent Auditor’s Report Acea’s Values and Contribution towards 32 Sustainability The Voice of Public Institutions for 33 Sustainability Sharing Corporate Social Responsibility 35 Themes 36 2009 Sustainability Objectives CORPORATE GOVERNANCE AND 41 MANAGEMENT SYSTEMS 41 Corporate Governance in Acea 46 Management Systems STAKEHOLDERS AND SHARING ADDED 50 VALUE 50 Definition of Stakeholders 50 Feedback: Targets and Procedures Establishing and Distributing Added 54 Value 2 Socio-economic Relations with 145 Environmental Issues 57 Stakeholders GRI ECONOMIC AND SOCIAL GRI ENVIRONMENTAL PERFORMANCE 58 PERFORMANCE INDICATORS 146 INDICATORS 64 CUSTOMERS AND THE COMMUNITY THE GROUP’S ENVIRONMENTAL 64 Chains and Revenues SUSTAINABILITY: MANAGEMENT 65 Acea Group Customers 149 SYSTEMS AND BIODIVERSITY 66 Perceived Quality Acea and the Environment: Respect 73 Quality Delivered 149 for Eco-systems 90 Rates 151 Environmental Management Systems 91 Customer Care 152 Biodiversity 97 Communication, Events and Solidarity 154 “Environmental Expenditures” 104 SUPPLIERS 155 ENERGY SECTOR 104 Consolidated External Costs 156 Energy Production and Distribution 104 Procurement Policies 160 Waste-To-Energy Procurement of Commodities, Services Energy Savings, “Smart Grids” and 106 and Works 161 Renewable Sources 110 Supplier Assessment 165 WATER SECTOR 112 HUMAN RESOURCES The Integrated Water Service in ATO 112 Human Resources in Acea 165 2 – Central Lazio 117 Industrial Relations The Quality of Water Supplied in 119 Diversity and Equal Opportunities 166 Rome 120 Working Hours and Absence The Sewage Service and Treatment Safeguarding Health and Safety in 168 System 121 the Workplace Capitalizing on Human Resources 172 RATIONAL USE OF RESOURCES 123 and Communication Direct and Indirect Energy 130 Social Activities 172 Consumption 173 Water Consumption SHAREHOLDERS AND FINANCIAL 132 BACKERS 175 EMISSIONS AND WASTE Payments to Shareholders and 175 Emissions into the Atmosphere 132 Financial Backers 176 Acea Group Waste 133 Ratings by Agencies 134 Financial Communication 179 AIR QUALITY IN ROME 134 Ethical Finance Checks on Heating Systems and 179 Mobility 137 INSTITUTIONS AND THE COMPANY 137 Relations with Institutions 181 RESEARCH 141 The Company as Stakeholder 184 Index of charts and tables SUMMARY 3 The year 2009 was a particularly difficult year for our Company. In fact, the Financial Year ended without any dividends being distributed due to both internal and external factors. This derived, on the one hand, from trends on the deregulated energy market (production and sale), increased funds earmarked in view of careful appreciation in tax-related risks deriving from previous Financial Years and the considerable amount paid by Acea, like other “former municipal companies”, to recover State benefits linked to the so- called “tax moratory” and, on the other, from effects of the trend in the country’s economy. The year 2009 should however be considered in terms of the prospects for lasting growth of the Group and therefore undoubtedly positive: in fact, Acea celebrated one hundred years of activity in 2009, which represented an occasion to strengthen its innate values in the knowledge of the contribution made by the Company with its 100-year long history of industry, development and respect throughout the Roman Letter of Introduction territory and to highlight its involvement in community life. Over the year, we carried out actions in important areas of corporate life, analyzing and renewing the main operational processes in need of improvement in terms of performance and encouraging an increase in developments underway by way of recovering the company’s profitability. Corporate governance underwent extensive reorganization leading to approval of a new macro-level organization for the Parent Company according to industrial areas in order to reinforce its role as leader of the entire Group while improving its system of in-house regulations and preparing new and updated policies, for example with respect to Quality, where there is an increased need for integrated responsibility from economic, social and environmental viewpoints and with respect to Protection in order to safeguard both the material and immaterial assets of the Company. Investments considerably increased with respect to the previous Financial Year (+24%) and particularly concerned Energy Networks and Energy and the Environment (Waste-To-Energy facilities), which highlight the Company’s motivation concerning growth and development in business through an industrial project in line with the principles of sustainable development. Confident in the existence of positive specific implications between corporate social responsibility and safety management, particular attention was paid to the safety of workers through monitoring the reliability of the company’s system for safety in the workplace in both the Parent Company and the main operational companies and increasing specific training activities. Training for Human Resources - essential to ensuring improved skills - involved 483 training courses in 2009 (+34% with respect to the previous year). Considerable commitment from human resources and organizational efficiency from the Company in the Energy and Water sectors led to objective improvements in technical and commercial service performances, which were also positively received by customers, as demonstrated by specific Customer Satisfaction Surveys. Furthermore, a number of channels providing contact with customers were also developed to further improve corporate performance. 4 Commitment to limiting impact on the environment led to decreased direct and indirect energy consumption, a considerable increase, over the last three years, in the indicator concerning territorial protection (expressed in terms of the ratio between kilometres of high-voltage underground and overhead lines) and preservation of the limited levels of specific CO2 emissions into the atmosphere, also due to modern combined-cycle generation facilities. With regard to the above, Acea was reported as the best Utility Company in Europe in the latest report published by the Carbon Disclosure Project, an accredited international project responsible for assessing the economic and environmental performances of companies by comparing the specific CO2 emissions and corporate turnover. The Company’s responsibility towards the environment is also demonstrated through specific initiatives implemented to support biodiversity and the care taken in safeguarding sources and is further highlighted by the prospects for development of new businesses involving environmental topics. In 2009, energy produced by renewable sources already increased considerably (around +42%), especially from wind (+ 64% with respect to the previous year), and commitment in the area concerning waste revaluation also increased (environmental services, production of WDF and compost, Waste-To-Energy): throughout the year, around 97,000 tons of pulper and 77,600