Mountain Telecommunications, Inc. CASE STUDY XMediusFAX® SP enhances MTI’s IP telephony services and generates new revenue THE CLIENT THE CHALLENGE high levels of service. The solu- tion needed to be user-friendly, Mountain Telecommunications, In partnership with Cisco Systems secure, reliable, fault-tolerant Inc. (MTI), headquartered in and Nortel Networks, MTI offers and highly scalable to MTI’s ex- MTI singled out Tempe, Arizona, is a locally advanced IP telephony services panding customer base. It also XMediusFAX SP owned, facilities-based Com- through its Hosted IP Telephony required Java API/Web provi- as its premier choice petitive Local Exchange Carrier Service (HITS). HITS enables sioning to accommodate new (CLEC) serving business, govern- customers to pay a monthly fee after evaluating subscribers, support for mul- ment and educational organ- for all communications services RightFax, Faxcom, tiple T1s of fax transmission on izations throughout the State – including an office phone and various a single server, and compatibil- of Arizona. system, as well as Internet-based hosted fax services. ity with MTI’s Cisco and Nortel email, voice and fax services. backbone. MTI is dedicated to providing Powerful superior-quality local voice and MTI was looking for a carrier- XMediusFAX A multi-tenant, FoIP solution data, long-distance, Internet, class Fax over IP (FoIP) solu- features such would be the ideal solution to wireless and private-line trans- tion to complement its HITS as multi-tenant service MTI’s staff, plus three port to customers requiring op- service, which is based on Cisco of MTI’s main customer sites support deliver the timum performance and reli- CallManager, Cisco Unity and in Arizona. The system would flexibility this CLEC ability. MTI has connected more VoIP. In theme with MTI’s dedi- support 400 fax users, therefore needs to service than 12,000 lines of direct-end, cation to 7x24x365 customer it required 24 fax channels, since its customers and office trunking to more than service, and a 99.999 level of each site typically processes increase revenues 80 central offices throughout reliability for uptime and qual- an average of 150 inbound/ and margins. Arizona. ity of services, the FoIP solution outbound faxes per day. was expected to offer the same The world’s carrier-class BOARDLESS, T.38 FA pioneer and leader in XMEdiusfax sp – built FOR heavY boardless T.38 FoIP software. BOARDLESS, T.38 FA fax volumes and usaGE Mountain Telecommunications case study THE SOLUTION RESULTS AND BENEFITS TESTIMONIAL MTI explored various fax server solutions For MTI, the migration from conven- “Since we have added the on the market, including Captaris tional fax machines to an IP telephony in- XMediusFAX technology RightFax, Biscom Faxcom, and Sagem- frastructure produced dramatic improve- to our product offerings, Interstar’s XMediusFAX. The company ments in telecom sales, productivity and we have generated new also considered reselling some existing cost reduction. product sales . hosted fax solutions from providers MTI’s business is growing quickly, and • Mountain-EN-RevD like Efax.com and Protus Virtual Fax. Users love the quality of anada XMediusFAX SP is poised to easily C However, this route would not provide the faxes . accommodate all their future fax the flexibility MTI expected, nor the growth. in Printed revenues and margins it could generate We have witnessed a from hosting its own system. XMediusFAX SP’s highly scalable 4-fold increase in technology is designed for 25,000+ users. productivity with Sagem-Interstar’s XMediusFAX SP was Fax transactions are centrally archived XMediusFAX . singled out as the premier choice. MTI in an SQL database that can be scaled selected XMediusFAX SP since it is to support millions of inbound and We no longer experience the market’s only FoIP solution with outbound entries. the problems associated multi-tenant support. This enables the with toners, paper jams, partitioning of MTI’s VoIP network “We have just turned up three more and walking to and from into hundreds of virtual fax servers, major companies with IP services including fax machines.” with their own settings, queues and fax. With growth of sales, we may have administrators. to expand the system soon,” said Bob – Bob Maldonado and events companies, services, products, other • All Inc. Sagem-Interstar of trademark a is registered XMediusFAX Inc. • Sagem-Interstar 2007 IP System Engineer ly Maldonado, IP System Engineer at MTI. Mountain Telecommunications, Inc. XMediusFAX FoIP in telecom http://www.mtntel.com All Rights Reserved © Ju Reserved Rights All • owners. respective their of marks service or trademarks registered trademarks, are publications EMEA Distributor/Reseller: North America / Asia SAGEM COMMUNICATION (SAFRAN GRouP) SAGEM-INTERSTAR INC. Broadband Business Group 455 Fenelon Blvd., Suite 112 Printing Terminals Montreal (Dorval), Quebec, H9S 5T8 CANADA Toll-free U.S./Canada: 1-888-766-1668 or Le Ponant de Paris Tel.: +1 514-631-1668 – Fax: +1 514-633-1439 27, rue Leblanc – 75015 Paris – FRANCE [email protected] Tel.: +33 1 58 11 77 00 – Fax: +33 1 58 11 77 50 [email protected] SAGEM-INTERSTAR INC. Headquarters 455 Fenelon Blvd., Suite 112 Montreal (Dorval), Quebec, H9S 5T8 CANADA Toll-free U.S./Canada: 1-888-766-1668 or Tel.: +1 514-631-1668 – Fax: +1 514-633-1439 [email protected] www.faxserver.com.