National e-Governance Division Ministry of Electronics & Information Technology Govt. of India No. N-21/15/2020-NeGD-MeitY Dated: 9th April 2021 Expression of Interest (EOI) for agent assisted service delivery of UMANG services on non-exclusive basis UMANG mobile app was dedicated to the nation by Hon’ble Prime Minister on 23rd Nov. 2017. UMANG provides single point access to 1,000+ services of Centre and 29 State Governments and 19000+ bill payment services through Mobile. UMANG has been downloaded ~4 Crore times and witnessing ~2-3 million transactions per day and ~30,000- 40,000 new user registrations per day. Having created UMANG Mobile App with vast number of services, NeGD, MeitY now wants to extend these services in ‘Assisted Mode’ to citizens not having smart phone or not able to use Mobile app on smart phones. NeGD is already providing UMANG services in ‘Assisted mode’ through CSCs and now wants to partner with more such entities. Accordingly NeGD seeks expression of interest from interested Indian companies/entities which are incorporated in India with majority stake with Indian citizens for providing select UMANG Services through agents or Human Assisted Platform on non- exclusive basis. Initial list of about ~500 such services is attached. The interested entities may submit their EOI proposal for consideration by NeGD to Neeraj Kumar, Director (UMANG), National e Governance Division (NeGD), 4th Floor, Electronics Niketan, CGO Complex, Lodhi Road, New Delhi-110003 and mail copy can be sent to [email protected] (Ph: 011-24303703). NeGD will scrutinize the received proposals and will come out with a Policy/RFP having suitable eligibility criterion and commercial conditions. Thereafter the Eligible companies/entities will be able to submit their proposal as a response to the RFP. The services can be offered to Citizens/ residents in India after entering into a non exclusive agreement with NeGD. NeGD will continue to provide the UMANG services on its own directly through UMANG web or UMANG mobile app on android/ iOS/KaiOS as is being done today or through AI based chat/voice BoT or to enter into Agreement with other service providers/companies for providing similar services in any State/UT or the whole Country or in other countries from time to time in future without any restriction on number of such providers. The interested companies/entities may submit their EOI proposal with following details: 1. Name of the company/entity 2. Turnover for last 3 years (2017-18, 2018-19, 2019-20) 3. Points of Presence or Points of sale/agents in total and State wise 4. Name of State/UT(s), where the company/entity wants to provide UMANG services The EoI proposals should be submitted latest by 30.04.2021, 15.00 hrs. NeGD reserves the right of periodic review of the entire policy or any elements thereof based on its needs. List of potential services S.N State/ State Name Department Name Application Name Service Name o. Center on UMANG 1 Center AICTE AICTE Approved Institutions 2 Center Buyer/Seller Buyer/Seller Buy Product 3 Center Buyer/Seller Buyer/Seller Sell product 4 Center Buyer/Seller Buyer/Seller Product cart 5 Center CBSE CBSE 10th/12th- School Locator 6 Center CBSE CBSE 10th/12th- Exam Centre Locator 7 Center CBSE CBSE 10th- Results 8 Center CBSE CBSE 12th-Results 9 Center CHILDLINE CHILDLINE - 1098 Call 1098 10 Center CHILDLINE CHILDLINE - 1098 Childline Videos 11 Center CISF CISF Lost and Found 12 Center CISF CISF Complaint Status 13 Center CISF CISF Consultancy 14 Center Confonet Confonet Case Status 15 Center Confonet Confonet Display Board 16 Center Confonet Confonet Cause LIst 17 Center Confonet Confonet Order & Judgement 18 Center CPGRAMS CPGRAMS Lodge Grievance View Status 19 Center CPGRAMS CPGRAMS -Send Reminder -Send Feedback View Status 20 Center CPGRAMS CPGRAMS - Pending - Closed 21 Center Crop Insurance Crop Insurance Premium calculator 22 Center CRPF CRPF Personal Information 23 Center CRPF CRPF Salary details 24 Center CRPF CRPF GPF details 25 Center CRPF CRPF Telephone Directory 26 Center CRPF CRPF Reach your HOO 27 Center DAY-NULM DAY-NULM Register for training (New/ Edit) 28 Center DAY-NULM DAY-NULM Locate Training centre 29 Center DAY-NULM DAY-NULM Track Status 30 State Delhi Police Delhi Police Missing Mobile service 31 State Delhi Police Delhi Police Stolen vehicle service 32 State Delhi Police Delhi Police Unclaimed / Seized Vehicle 33 State Delhi Police Delhi Police Missing Person 34 State Delhi Police Delhi Police Unidentified Person 35 State Delhi Police Delhi Police Unidentified Dead body 36 State Delhi Police Delhi Police Delhi Police Important Contact 37 State Delhi Police Delhi Police Traffic Advisory 38 State Delhi Police Delhi Police Traffic Alert 39 State Delhi Police Delhi Police Towed Vehicle 40 State Delhi Police Delhi Police Traffic Complaint 41 State Delhi Police Delhi Police View Lost Report Document and FAQs 42 State Delhi Police Delhi Police Helpline Numbers 43 State Assam GAD e-District - Assam Track Status 44 State Assam GAD e-District - Assam Next of Kin certificate 45 State Assam Health e-District - Assam Permission of delayed death registration 46 State Assam Health e-District - Assam Permission of delayed birth registration 47 State Assam Revenue e-District - Assam Application of Stamp vendor license 48 State Assam Home e-District - Assam Fairs Certificate 49 State Assam Political e-District - Assam Permananet Residence certificate Page 1 S.N State/ State Name Department Name Application Name Service Name o. Center on UMANG 50 State Assam Home e-District - Assam Special Event certificate 51 State Assam Revenue e-District - Assam Bakijai Certificate 52 State Assam GAD e-District - Assam Senior Citizen Certificate 53 State Assam Revenue e-District - Assam Income certificate 54 State Assam WPT & BC e-District - Assam Non-creamy layer certificate 55 State Assam WPT & BC e-District - Assam Caste Certificate e-District - e-District - 56 State Chandigarh Application Status Chandigarh Chandigarh e-District - e-District - 57 State Chandigarh Verify Certificate Chandigarh Chandigarh e-District - e-District - 58 State Chandigarh Daily Cause List Chandigarh Chandigarh 59 State Gujarat Revenue e-District - Gujarat Track certificate Himachal 60 State Revenue e-District - HP Track Application Pradesh Himachal 61 State Revenue e-District - HP Drafted Application Pradesh Himachal 62 State Revenue e-District - HP Agriculturist Certificate - Apply Pradesh Himachal 63 State Revenue e-District - HP Backward Area Certificate - Apply Pradesh Himachal 64 State Revenue e-District - HP Bonafide Himachali Certificate - Apply Pradesh Himachal 65 State Revenue e-District - HP Caste(SC/ST) Certificate - Apply Pradesh Himachal 66 State Revenue e-District - HP Character Certificate - Apply Pradesh Himachal 67 State Revenue e-District - HP Dogra Certificate - Apply Pradesh Himachal 68 State Revenue e-District - HP Domicile Certificate - Apply Pradesh Himachal 69 State Revenue e-District - HP Income Certificate - Apply Pradesh Himachal Indigent (Needy Person ) Certificate - 70 State Revenue e-District - HP Pradesh Apply Himachal 71 State Revenue e-District - HP Minority Community Certificate - Apply Pradesh Himachal 72 State Revenue e-District - HP Legal Heirs Certificate - Apply Pradesh Himachal 73 State Revenue e-District - HP OBC Certificate - Apply Pradesh Himachal 74 State Revenue e-District - HP Rural Area Certificate - Apply Pradesh Himachal 75 State Revenue e-District - HP Freedom Fighter Certificate - Apply Pradesh e-District - e-District - 76 State Uttarakhand Track Application Uttarakhand Uttarakhand e-District - e-District - 77 State Uttarakhand Download Certificate Uttarakhand Uttarakhand 78 Center E-migrate eMigrate Overseas Traveller registration 79 Center E-migrate eMigrate Verify EC Status 80 Center E-migrate eMigrate Track ARN Status/Current Issues 81 Center E-migrate eMigrate Office order service 82 Center E-Raktkosh E-Raktkosh My Donations Page 2 S.N State/ State Name Department Name Application Name Service Name o. Center on UMANG 83 Center E-Raktkosh E-Raktkosh Blood Availability 84 Center E-Raktkosh E-Raktkosh Blood Bank Search 85 Center E-Raktkosh E-Raktkosh Camp Schedule 86Center eCourts eCourts CNR Case Status ( Case number, case type, 87Center eCourts eCourts Filling Number, Party name) 88Center eCourts eCourts MyCase 89Center eCourts eCourts Cause LIst Check Land records – eDhara Land eDhara Land • VF6 Entry Details 90 State Gujarat Records - Gujarat Records - Gujarat • VF7 Entry Details • VF8 Entry Details 91 Center ePashuhaat ePashuhaat Live Stock 92 Center ePashuhaat ePashuhaat Frozen Semen 93 Center ePashuhaat ePashuhaat Embryos 94 Center ePashuhaat ePashuhaat FAQs 95 Center ePashuhaat ePashuhaat AI Technicians 96 Center ePashuhaat ePashuhaat Live Stock Employee Centric Services- View 97Center EPFO EPFO Passbook 98 Center EPFO EPFO Employee centric services- Raise Claim 99 Center EPFO EPFO Employee Centric Services- Track claim 100 Center EPFO EPFO General Services- Search Establishment 101 Center EPFO EPFO General Services-Search EPFO office General Services- Know your claim 102Center EPFO EPFO Status General Services- Account detail on 103Center EPFO EPFO SMS General Services- Account details on 104Center EPFO EPFO Missed calls Employee Centric Services- UAN 105Center EPFO EPFO Activation Employer Centric Services- Get Details 106Center EPFO EPFO by Establishment ID & Financial Year Employer Centric services- Get TRRN 107Center EPFO EPFO Status 108 Center EPFO EPFO ekyC services- Aadhaar Seeding 109 Center EPFO EPFO Pensioner Services- View Passbook 110 Center EPFO EPFO Request for Advance (Covid-19) 111 Center eRAHI (NHAI) eRAHI (NHAI) Toll Plaza at a glance 112 Center eRAHI (NHAI) eRAHI (NHAI) FAQ 113 Center ESIC ESIC My Profile 114 Center ESIC ESIC Contributions 115 Center ESIC ESIC Benefits 116 Center ESIC ESIC Claim Status 117 Center ESIC ESIC Feedback 118 Center ESIC ESIC Co-Worker IPs 119 Center ESIC ESIC Lodge Grievance 120 Center ESIC ESIC Grievance History 121 Center ESIC ESIC ESI Centers 122 Center ESIC ESIC Knowledge Bank Page 3 S.N State/ State Name Department Name Application Name Service Name o.