337624_Newsletter_315 12/5/06 1:30 pm Page 1 ewsrail EXPRESS315 WEEK ENDING 27 May 2006 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail London Bus Pass (PlusBus) and new PlusBus schemes ✓ ✓ ✓ 2 GNER Web Discount ✓ ✓ ✓ 3 Midland Mainline MML News ✓ ✓ ✓ 4TransPennine Express Saver Restrictions 3Y and 3L Saver Restrictions 2M and 2L ✓ ✓ ✓ National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. 337624_Newsletter_315 12/5/06 1:30 pm Page 2 ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME SENT NEWSRAIL TO EXPRESS NUMBER None 2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533 3. DISTRIBUTION DATABASE – FOR RAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 850 2149, Fax: 0870 600 5533, E-mail: [email protected] 2 337624_Newsletter_315 12/5/06 1:30 pm Page 3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 1 TRAVEL AGENTS ✓ London Bus Pass (PlusBus) and new PlusBus schemes PlusBus is a combined train and bus ticket giving unlimited bus travel for one day and Season Tickets (where available) within pre-set zones around participating National Rail stations. Currently there over 250 such schemes and from 11 June 2006 that number will expand with the introduction of eleven new PlusBus locations, plus London. The existing Transport for London One Day Bus Pass will be marketed as a PlusBus ‘add-on’ when issued in conjunction with any train ticket to a National Rail station in the London Fare Zones area (for the map, see page K5 of any National Fares Manual). The London Bus Pass / PlusBus, which must be issued as a separate ticket, will be valid for unlimited travel on the entire London Bus network, (including some sections outside the Greater London area but not on certain special services and excursions), all day on the day for which the ticket is dated and for any journey that starts before 04:30 the following day. The adult One Day Bus Pass / London PlusBus price is £3.50. There is no child One Day Bus Pass fare. All children aged under 16 can travel free on any London Bus services although children aged 14–15 must hold a TfL Child Oyster photocard in order to do so. (These photocards are only available upon application at Post Offices in the London area). Ticketing: Origin Name/NLC: LONDON BUSES H807 Destination Name/NLC: LONDON BUS PASS H811 Route: ANY PERMITTED Important: London Bus Pass / PlusBus must be issued separate from the rail ticket on special London Bus Pass ticket stock and retailers will need to order RSP 4599/281 (APTIS) or RSP 7599/281 (Thermal) from Bemrose Booth in the normal manner. Please remember that Travelcards can also be used on London Bus services irrespective of the London Fares Zones for which they are issued.Travelcard holders can purchase an All Zones Off-Peak Day Travelcard at £1.00 each for up to 4 accompanying children aged 5–15. Customers requiring London Bus Pass information should contact Transport for London Information on 020 7222 1234, or www.tfl.gov.uk New PlusBus schemes from 11 June 2006 include: Bracknell H605 Grimsby Town H606 Camberley H602 Penmere H777 Cleethorpes H773 Penryn H778 Falmouth Docks H776 Upwey H775 Fishersgate H779 Weymouth H774 Grimsby Docks H772 In addition, Season Ticket prices will now be available for the Portsmouth and Southampton PlusBus schemes. Full PlusBus details can be found in section B of the RailLinks manual. Retail Support 0207 841 8058 3 337624_Newsletter_315 12/5/06 1:30 pm Page 4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 2 TRAVEL AGENTS ✓ GNER Web Discount What are we planning? GNER First Advance and Standard Advance are a permanent family of leisure fares, which are based on a headline fare, followed by a number of fare steps all sharing the same terms and conditions.The First and Standard Advance family of fares provides leisure travellers with great value fares all year round. As customers increasingly choose to purchase their rail tickets online, GNER is committed to making that experience as easy as possible, and offer added value for choosing our lowest cost channel. We are doing this through two key approaches in order to support channel migration to www.gner.co.uk and to stimulate new customers. Firstly, communicating the benefits and ease of buying online, and secondly to give current customers a price differential for buying online at www.gner.co.uk, through offering a fare discount. What are the web-discounted fares and how will customers access them? Offering a lower price online will make www.gner.co.uk the cheapest channel for our headline fares. The price differential will equate to 10% off First and Standard Advance Level 1, 2 & 3 fares, when booked online. A trial of the offer will take place in June 2006 to a closed user group. An email offering the 10% on-line discount will be sent to customers to determine how well the mechanic works. The test email, will direct customers to a promotional web page. This web page will be the only way to access the GNER First and Standard Advance level 1, 2 & 3 fares with the 10% online discount. Following successful trial, the lower fares will be rolled out to all customers later in 2006, when booking on www.gner.co.uk only. Terms and Conditions All terms and conditions for GNER Advance tickets apply as normal. The only modification is that changes to travel plans must be made via the dedicated GNER Web Support telephone number in order for the customer to keep their online discount, assuming Advance levels 1, 2 or 3 are still available. If they are not, the customer pays the difference between their discounted ticket and the full cost of their new ticket. The £10 change fee is payable. Changes can also be made at stations, but the customer must pay the difference between their discounted ticket and the full cost (i.e. without the 10% discount) of their new ticket, for all walk-up or advance purchase price levels. The £10 change fee is payable. Can this online discount be purchased by anyone or from another web site? Initially, only those customers receiving the email are eligible for this on-line discount and they will only be available via www.gner.co.uk. This offer will not be available via any other web site and is also not available at stations/telesales offices. (The only exception to this is for wheelchair customers who will be directed to the GNER Assisted Travel telephone number in order to book their discounted tickets, to arrange assistance and make wheelchair reservations for their journey). Mick Tonks Retail Systems Support 01904 522768 4 337624_Newsletter_315 12/5/06 1:30 pm Page 5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 3 TRAVEL AGENTS ✓ MML News CHANGES TO GROUPSAVE From 11 June Midland Mainline will be withdrawing Groupsave tickets that permit customers to travel with discounted Saver tickets. On intermediate journeys where Cheapday/Standard day return fares exist we will continue to offer Groupsave tickets. Changes to Excess rules on MML Advance purchase fares Customers with an Advance purchase ticket who do not travel on the service that they are reserved on, from 11 June, will be charged the price of a full open fare. National Fares Manual 93 Amendment Both the SOR & SOS fare between Bedford (0410) – Market Harborough (1940) are incorrect in NFM 93. The correct fares are (S) (R) SO 6.40 7.00 Pricing Manager 01332 262757 Newsrail Express for train company National Rail information •over 7,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff 5 337624_Newsletter_315 12/5/06 1:30 pm Page 6 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ✓ ON-TRAIN STAFF ✓ 4 TRAVEL AGENTS ✓ Saver Restrictions 3Y and 3L From the 11th June, TransPennine Express will be introducing the following Saver Return Restrictions on a number of journeys into York and Liverpool. Validity Code Available on all services with the exception of those listed below MONDAYS – FRIDAYS (By any train on other days) 3Y Outward Travel Return Travel All trains are barred which are due to By any train. arrive in York before 0930. Validity Code Available on all services with the exception of those listed below MONDAYS – FRIDAYS (By any train on other days) 3L Outward Travel Return Travel All trains are barred which are due to By any train. arrive in Liverpool Lime Street before 0930. Saver Restrictions 2M and 2L Validity Code Available on all services with the exception of those listed below MONDAYS – FRIDAYS (By any train on other days) 2L Outward Travel Return Travel All trains are barred which are due to By any train. arrive in Leeds before 0930. Validity Code Available on all services with the exception of those listed below MONDAYS – FRIDAYS (By any train on other days) 2M Outward Travel Return Travel All trains are barred which are due to arrive By any train.